Data Entry Sales Associate

P.J. Jones

General Administrator

******@*****.*** • 919-***-****

Versatile and detail-oriented professional with substantial experience executing all facets of administrative operations across various sectors. Adept at monitoring a diverse range of administrative procedures, involving service coordination, work scheduling, and inventory control. Proven success in training new and existing staff members, streamlining processes, and providing need-based solutions for optimization of workplace efficiency. Articulate communicator with commitment to maintaining high standards of professionalism as well as unwavering dedication towards providing exceptional customer and administrative support to diverse individuals across all levels.

Areas of Expertise

Virtual & On-site Administration

Staff Training & Development

Recruitment & Onboarding

Sales Generation

Performance Evaluation

Customer Service & Support

Reporting & Documentation

Inventory Management

Scheduling & Calendar Management

Continuous Process Improvement

Complex Issue Resolution

Regulatory Compliance

Professional Experience

Independent Contractor, NC 2019-Present

Virtual Administrative Assistant

Executed all administrative duties and provided personal support to small business owners and entrepreneurs. Oversaw various documentation tasks, such as creating spreadsheets, entering and analyzing data as well as developing promotional content and communications. Scheduled appointments, while updating and maintaining calendars. Attended multiple public and private events as representative of business, while managing all aspects of event planning and task delegation. Provided electronic assistance regarding maintenance and update of documents relevant to short- and long-term projects.

●Delivered exceptional service in both on-site and remote settings.

●Revamped existing systems and processes to reduce time and expenses.

My Secret Closet, Mebane, NC 2014 – 2018

Sales Associate

Ensured excellent customer service and implemented effective sales strategies to enhance customer retention and revenues. Acknowledged and addressed customer queries and concerns both in person and through phone calls. Assisted various staff members through in-depth knowledge of company procedures and regulations. Updated and maintained customer databases through accurate data entry. Identified, reported, and resolved client issues and complaints.

●Enhanced sales by developing visually appealing product displays.

●Documented company procedures and created training material for new hires.

Rite Aid, Burlington, NC 2015 – 2017

Registered Pharmacy Technician

Completed prescription orders by effective phone communication and accurate data entry. Managed various tasks related to cash register regarding point of sale. Tracked and maintained inventory, while placing orders for restocking supplies. Liaised with customers and ensured consistent coordination for excellent service. Facilitated implementation of company promotions to increase sales and revenue generation.

●Passed company exam for pharmacy technicians.

Wal-Mart, Chapel Hill, NC 2013 – 2014

Personnel/Training Coordinator

Executed all tasks related to payroll processing and daily employee time report creation. Steered all activities related to recruitment process, such as selecting candidates, scheduling interviews, and onboarding new employees. Arranged orientation for new staff members and maintained all records. Monitored and tracked performance of diverse personnel belonging to various departments, while implementing and promoting company rules and regulations.

●Trained and coached newly hired staff members to maximize workplace efficiency.

●Reduced overtime and enhanced training standards through effective management of recruitment process.

Education & Credentials

Bachelor of Arts in International Studies

University Of North Carolina at Chapel Hill, NC

Associate Degree in Paralegal Technology

Durham Technical Community College, Durham, NC

Licenses & Certifications

Life and Health Insurance Agent License

Awards & Accolades

Volunteer of the Year Award – United Way of Alamance County, 2021

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