Relations Representative Customer Service

William R. Noble

*** ******* ***** – McDonough, GA 30253

470-***-****, Email: *************@*****.***

EXECUTIVE PROFILE

Senior business executive with superior track record for delivering organizational objectives. Acknowledged for capacity to conceive and execute core HR infrastructure and business models that produce a responsive and dynamic workforce from executive to entry-level. Valued as an executive troubleshooter; expert in streamlining operations, orchestrating productivity and efficiency gains, producing high performing teams, and managing multimillion dollar budget.

SKILL HIGHLIGHTS

Policy Development

Strategic & Tactical Planning

Performance Management

Employee Relations

Benefit / Compensation Design

Training & Development

Business Planning & Development

Acquisition & Merger Integration

Productivity & Efficiency Improvements

Organizational Development

Strategic Staffing

Succession Planning

Diversity

Change Management

Talent Management

Catalyst driving superior staff performances winning recognition through the "Implementation Award 2000" and "Customer Service Award 1996, 1998, 2000", and 2001.

Core Accomplishments

Quantifiable successes in structuring complete HR policy, systems, and processes. Devised internal infrastructures to accommodate the needs of 5000+ employees. Controlled eight-figure budgets, aligned business objectives with strategic recruitment, benefits, compensation, and change management initiatives.

Definitive entrepreneurial leadership driving strong business expansion. Launched three distinct start-up ventures simultaneously boasting sales of $5 million and a portfolio of 500+ customers in just 18 months. Prepared three separate business plans, devised strategic expansion initiatives, and identified merger and acquisition opportunities for continuous revenue growth and business diversification

Redesigned compensation packages that reduced risk exposure by 50%.

Corporate realist combining the expectations of business, with powerful incentive-driven employee benefits. Spearheaded $1 million in cost savings through package redesign initiatives, procured the best talents through superior executive compensation programs, and boosted employee retention by 25%.

Aligned organization objectives with strategic staffing, benefits, and change management initiatives.

Launched and successfully grew and managed two for-profit employment ventures and one other non-profit venture.

Created and developed management practices programs for line and staff management to enhance new skills in dealing with difficult situations

Professional Experience

Author: Writer of Books titled ;” It Takes Three”, “From Corporate Suite to Street Retreat”,

HR Perspective, and “Ain’t IT Awful”. McDonough, Georgia

2007- Present

Consultant, DRAKE BEAM MORIN / DBM, Tampa, FL 2002 – 2007 Provide consulting support to the “execu-share groups” that consist of executives participating in career transition activities. Provided consulting service to clients having need of solutions to people issues and/or programs. Guest speaker at HR forums.

William R. Noble / 804 Chalet Hills – McDonough, GA 30253 Page Two

Vice President, Human Resources, Industries Training Corporation, Clearwater, Florida 1990 - 2002

Assumed role of catalyst in designing “best practices” for establishing fundamentals and streamlining policy and procedures to position company for expansion, cost-containment and revenue growth in a cut-throat, competitive industry.

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Effected immediate and positive response from staff and executive management for strategically introducing affirmative action, employee relations, employment, talent management, organization development, training, safety, occupational health, and employee support service programs, that strengthened company infrastructure, limited risk and exposure, and increased the skill level of employees across-the-board.

Produced 30% increase in benefits package enhancements, while simultaneously minimizing corporation's risk and exposure by 50% as part of comprehensive review of employee remuneration incentives.

Reversed trend of employee turnover, accomplishing increase of 25% in employee retention rates despite periods of upheaval and organizational change.

Positioned organization as one of leading culturally diverse companies in the country, with new diversity plan reviewed favorably by executive management and employees.

Revised entire compensation systems for increased workplace equity, instituting in tandem a new performance management system to accurately gauge and reward superior performances, and identify training and development needs.

Partnered with Executive management to support business growth and expansion efforts.

President, LABOR LINE, INC., LABOR LINE SERVICES, EXECULINE Clearwater, FL 1999 – 2002

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Spearheaded expansion program addressing critical need to provide a "point-of-presence" for customers. Broadened network of branch offices from 1 to 6, and sought outstanding location for company headquarters that accommodated executive search firm office. Within just 18 months, created customer base of 500+.

Propelled sales from zero to $1.2 million in just 12 months; continued to build upon significant successes yearly realizing impressive $6.8 million in sales by year 3.

Three separate start-up ventures each specializing in a niche market segment, Labor Line: temporary staff provider. Labor Line Services: training and support services to persons with barriers to employment. ExecuLine: executive search firm placing executive management. Operated three start-up companies in conjunction with handling V.P, Human Resources responsibilities to the parent company (Industries Training Corporation)

FEDERAL EXPRESS CORPORATION: Vice President, Personnel Administration & Services. Pioneered corporation’s first policies, procedures and executive compensation program; saved $1 million through innovative benefits package redesign; instituted leading-edge organizational development strategies to support rapid organizational growth. Managed $10,000,000 budget, 150 staff. Selected to establish global business in Canada.

XEROX CORPORATION: National Manager, Affirmative Action Programs; National Manager, Field Personnel. Created one of the first computerized goal-setting models for employee resource programs; introduced diversity plans propelling company as a key Fortune 500 player; managed U.S. Operations via Regional HR Managers; Responsible for all HR functions U.S.-wide.

FORD MOTOR COMPANY: Senior Labor Relations Representative. Represented corporation in areas of labor relations, arbitration and negotiations; Provided Labor Relations training to labor reps and management

William R. Noble / 804 Chalet Hills – McDonough, GA 30253 Page Three

Education

Master of Arts, Industrial Counseling (HR Related) – Eastern Michigan University, Ypsilanti, Michigan

Bachelor of Science, Business Administration / Marketing – Wittenberg University, Springfield, Ohio

Pursued doctorate degree in Business Administration (Not Complete) – Nova University, Ft. Lauderdale,

Florida

Training

Hundreds of hours devoted to professional development training via workshops, conferences, seminars, information sessions and formal training courses; recent events include “Effective Executive Speaking” through the AMA, and training sessions through the National Council of HR for AMA.

Affiliations

•American Management Association (AMA)

•Society of Human Resources Management (SHRM)

•Eastern Region Human Resources Council (AMA)

•Who's Who Worldwide (1993, 1994, 1999, 2000, 2012)

•American Marketing Association

•AMA National Human Resources Council

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