LISA FRANKLIN
**** ** *** ** ***** Trailer ***, Greensboro, North Carolina, 27405, US • 434-***-**** • *************@*****.*** Highly accurate and efficient, with a flexible approach and the ability to remain professional under pressure. Direct Care Worker with extensive experience who is compassionate and empathetic. First Aid/CPR
Time management
Communication skills
Problem resolution
Staff motivator
Highly organized
Documentation skills
Flexible
Meticulous attention to detail
Microsoft Office proficiency
Advanced interpersonal skills
MS Office
Commitment to quality and service
Strong problem solver
Staff collaboration
Team building
Multi-line phone proficiency
Appointment setting
Customer service expert
Advanced clerical knowledge
High School - 2007
Gretna High School - Gretna, VA
Certified Nurse Aide - Certified Nurse Aide - 2013 Generations Solutions - Lynchburg, VA
Medication Aide - Medication Aide - 2013
Careers In Care - Lynchburg, VA
Phlebotomy - Phlebotomy - 2014
Central Virginia Community College - Lynchburg, VA Nurse Technician - August, 2022 to January, 2023
Cone Health The Moses H Cone Memorial Hospital - Greensboro, NC Assisted patients with activities of daily living such as serving meals, ambulating, turning, and positioning. Built relationships with patients, caregivers, and healthcare professionals in order to help patients achieve their personal care plan goals. Kept track of important patient data and relayed it to healthcare staff in order to improve treatment planning and delivery. Used active listening and open-ended questioning to build meaningful relationships with patients. Worked with interdisciplinary healthcare teams to provide patients with high-quality care. Gathered and documented patient vital signs.
Offered immediate assistance to assess needs and provide care in both emergency and routine paging situations. Assisted patients with personal hygiene by bathing, dressing, and feeding them. Disinfected the equipment with appropriate cleaning products to reduce the risk of infection after each patient transport. Answered call lights and helped patients feel more comfortable and secure by adjusting beds, lights, bed rails, pillows, patient clothing, and bedside tales or equipment.
Gathered dietary information, assisted with feeding, and monitored intake to help patients achieve nutritional goals and support wellness goals. Professional Summary
Skills
Education
Work History
Unit Support Associate/ CNA - January, 2014 to May, 2022 Centra Health - Lynchburg, VA
Increased patient satisfaction by assisting with activities of daily living such as bathing, dressing, toileting, feeding, ambulation, and exercising. Cared for patients in a 28 bed unit, checking on their needs on a regular basis and maintaining high standards of patient care. Built relationships with patients, caregivers, and healthcare teams in order to meet the goals of individual care plans. Observed, documented, and communicated patient information to update the interdisciplinary care team and permanent medical records. Assisted nurses with a variety of tasks, including catheter placement, and telemetry. Gathered samples in order to complete tests for the patient, looking for any changes that could indicate potentially dangerous conditions. Carefully and safely lifted patients from chairs to beds using mobility devices and Equipment. Checked patients' vital signs and recorded everything I learned, noting any significant changes to report. Assessed patient needs and obtained necessary care for medical and personal concerns in response to patient alarms and requests. Collected information about special dietary requirements, assessed meals, documented intake, and assisted with feeding to promote proper patient nutrition.
Assisted patients with shaving, bathing, and oral hygiene to promote healthy habits and overall wellness. Trained
Cleaned and sterilized equipment to reduce the risk of infection and contamination. Assisted patients in remaining mobile by transferring them between beds, wheelchairs, and other assistive devices for the most efficient transportation throughout the facility.
Helped with the transition from McKesson to cerner for medical recordkeeping, keeping meticulous records before, during, and after the switch. Directed phone calls, guests, and mail to the appropriate staff members. Provided clerical support to company employees by copying, faxing, and filing documents. Answered phone calls from clients, vendors, and a variety of other callers looking for information. Certified Nurse Aide
* Virginia
* Pennsylvania
* West Virginia
* Georgia
* North Carolina
Medication Aide
* Virginia
CPR Certified
References available upon request
Certifications
Additional Information