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Knowledge Manager Technical Support

Location:
Philadelphia, PA
Posted:
January 16, 2023

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Resume:

STANLEY O. ROUSE

Executive Summary:

I am an IT Professional with over 35 years of experience in Operational Management, Program Management, and Security Management, threat Analysis. I am also a former Non-Commissioned Officer in The U.S. Air Force. I additionally have experience in worldwide Program and Project Management, Technology Management, working directly with Senior Executives, as well as extensive experience and training in the field of Information Technology.

PROFESSIONAL EXPERIENCE:

KNOWLEDGE MANAGER, Fedwriters, Joint Base Anacostia Bowling, DC, 10/2021 – Present

Develop, manage, and implement an educational program to improve KM capabilities

Work closely with the members of IT and the business to design and implement report development within Sales Force to support Knowledge Management strategies

To support the development, implementation and in-life management of work instructions and procedures

Manage the current knowledge management practices and improve them

Document Management including the management of a library of documents and templates

Work closely with our internal IT teams to ensure consistent technology support, upgrades and overall site improvement

Liaison Officer/Technical Operations, Operational Intelligence, LLC, Joint Base Anacostia Bowling, DC Sep 2016- Aug 2021

Manages worldwide technology program in support of DOD entities.

Provide Threat analysis and mitigation strategies.

Gather and analyze requirements to develop Business strategy and manage development and implementation.

Manage consumer network and integrate supporting offices with consumer.

Address all issues that arise between supplier and customer and determine the best solutions and methods of support.

Prepare briefings to the customer outlining methods of support and research and development efforts.

Brief the customers, all stakeholders, leadership and congressional members on methods of operational support and research and development efforts.

Determine appropriate funding and pay options for personnel support and technical support.

Participate in all operational panels/reviews to provide technical status, input and recommendations

Coordinate technical operations details with multiple stakeholders.

Participate in leadership meetings to identify technical operational issues and discuss mitigation strategies

Provide guidance to leadership regarding coordination and planning of technical operations

Provide risk mitigation strategies to technical operations

Review technical operational plans and provide guidance and approval

Coordinate requests for services to appropriate entities

Brief leadership and stakeholders on technical operational plans and risk mitigation strategies

Advise and assist leadership in policy development involving technology implementation and management

Debrief officers and agents to determine requirements, best solutions and address issues and concern

Liaise between all senior officials and outside organizations to build relationships and create collaboration

Threat Vulnerability Assessments Analyst (TVA), Operational Intelligence, LLC, Joint Base Anacostia Bowling, DC 06/26/2013 – Sep 2016

Enhance CI and HUMINT Operations through tailored application of technology.

Ensure the proper use of technology in CI/HUMINT Operations.

Coordinate and de-conflict between customer and invested entities in CI/HUMINT Operations.

De-conflict operational methods and procedures.

Identify intelligence requirements and provide appropriate operational coordination.

Identify, monitor and analyze the efforts of foreign intelligence entities against US persons, activities and interests, and provide tactical analysis and advice for operations by producing strategic analysis.

Develop Threat and Vulnerability Assessments and country studies.

Provide Counterintelligence-based research and input into Threat and Vulnerability Assessments.

Assist in the analysis of Equipment Characterization reports and Executive Summaries based on Equipment Characterization Reports.

Develop Standard Operating Procedures (SOP) for Counterintelligence Technical Analysis and Coordination and De-confliction procedures.

IT Subject Matter Expert (SME), Operational Intelligence, LLC, Joint Base Anacostia Bowling, DC Jun 13, 2012 – Jun 26, 2013

Governmental worldwide technical support services, providing core technical support services as required by the government.

Testing, verification and integration of newly developed and modified technologies and tools.

Collecting equipment performance metrics, conduct analysis, and report on results.

Recommend, develop, and provide support to policy and instructional material design, creation, modification, and maintenance for governmental approval.

Provide threat and vulnerability assessments to customer field officers.

Site Lead, Harris Corporation, United States Naval Research Laboratory DC 01/03/2011 to 01/16/2012

Managed 22 contractors, System Administrators, Network Engineers, and Logistics personnel.

Ensure staffing and training of Patriot personnel in support of the customer's mission.

Served as lead network engineer for multiple customer LAN/WAN Networks.

Assist in network outage troubleshooting and training of network technicians.

Provide weekly reports to customer, on three primary sites.

Provide maintenance to over 60 off sites.

Responsible for over 60 million Dollars’ worth of network equipment, at over 60 sites, during this time.

Shift Lead, Harris Corporation, National Reconnaissance Office Chantilly Va. 03/2007 to 12/31/2010

Responsible for leading and directing a diverse team that provides 24/7 Tier one and Tier 2-network support and computer network defense for intelligence community global secure networks.

Specifically: ensures Network Watch Office team operating is adequate for current tasking to include training, qualifications, and numbers of personnel.

Ensure compliance with published instructions, standards, and guidelines by watch team.

Provide quality assurance of performance, procedures, and trouble tickets.

Coordinates planned maintenance affecting connectivity and services for customers.

Provides technical guidance, advice procedures, network status, and information concerning situational awareness to government Mission Directors, leaders, and managers.

Creating standard operating procedures (SOP), shift logs, inputs for performance evaluations, and other documentation as required.

EDUCATION:

A.A., Information Systems, Strayer University, 2009

U.S. Air Force Telecommunications, Computer Technical School, 1981

Help Desk Institute (HDI) Support Center Manager Certification, 2012

CISCO Router, 1994; HP Open View, 1994; LAN/WAN, 2000; FIREBERD 6000 and TBERD 310 Test Equipment, 1998; Category 5 Cabling, 1996; CISCO MGX 8850, 8830, and 8950 Release 4 ATM Edge Switch Configuration, 2000; FASTLANE, 2000; CISCO WAN Manager Training, 2005; DCID 6/3, 2005; ISO 9001, 2005. Juniper Routers, 2011.

TS/SCI Clearance w/ CI Polygraph

Associates Degree-Informations Technology

Phone: 302-***-****

aduo7m@r.postjobfree.com



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