Postal Mail Front Desk
Resume:
Myra Boykins
Referral Office Liaison – Customer Service Account Manager
Offer excellent leadership, problem solving and communication skills to perform with efficiency and effectiveness. Demonstrates attention to detail while managing high volume workloads.
Core Skill Areas
Shorthand writing
Customer/Client relations
Documentation and reporting
Time Management
Database administration
Conflict Resolution
PROFESSIONAL HIGHLIGHTS
The MetroHealth System – Cleveland, Ohio
Referral Office Liaison
May 2017 - Present
- Manage, schedule and process patient appointments for MetroHealth doctors and nurses.
- Communicates with physicians, staff, insurance companies, pharmacies and other
departments.
- Captures complete demographic insurance and guarantor information contact with
patient to assure accuracy of information.
- Process external referrals thru OnBase system for accuracy and scheduling opportunities.
- Accurately process refill and pharmacy requests from patients to be filled within 72-hour timeframe.
- Applies critical thinking to escalate Buzz Word calls to team nurses for triage and medical advice.
- Apply first call resolution techniques in a professional manner to assure all questions or inquiries are
- Demonstrates positive customer relationship skills with all telephone encounters.
Marriott – Cleveland, Ohio
Reservation Specialist
February 2015 – August 2017
- Answered an average of 300 calls per day by addressing customer inquiries, solving problems and providing new product information.
- Described product to customers and accurately explained details and care of merchandise.
- Successfully acquired an aver of 20 new customers per monthly, generating a .5% growth in revenue
- Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
- Directed calls to appropriate individuals and departments
- Asked open-ended questions to assess customer needs.
Set up and explained new membership contracts.
J&V Auto Sales – Cleveland, Ohio
Secretary
April 2013 – January 2015
- Planned and coordinated logistics and materials for board meetings, committee meetings and staff meetings
- Created detailed e3xpense reports and requests for capital expenditures.
- Ordered and distributed office supplies while adhering to a fixed office budget.
- Maintained a clean reception area, including lounge and associated areas.
- Coordinated, scheduled and arranged meetings and travel calendars, including business and social events.
Puritas Park CEC – Cleveland, Ohio
Front Desk Receptionist
February 2010 – January 2013
- Answered inquiries and addressed, resolved or escalated issues to management personnel to ensure client satisfaction.
- Corresponded with clients thru email, telephone or postal mail.
- Scheduled office meetings and clients thru email, telephone or postal mail.
- Coordinated travel accommodations for staff and out-of-town visitors, including vouchers, agendas, and transportation
- Monitored and screened visitors to verify accessibility to inter-office personnel
- Oversee inventory activities, including materials monitoring, ordering or requisition, and supply stocking or re-stocking.
- Audited new customer files to verify medical necessity and satisfaction of coverage criteria.
EDUCATION
Elyria High School – Elyria, Ohio
High School Diploma - 2003
CNA: Healthcare
Golden Age Healthcare Training SW LLC – Riverdale, GA - 2012
10813 Fortune Avenue – Cleveland, Ohio - 44111 – Phone: 216-***-****
aduo5c@r.postjobfree.com
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