Forklift Operator Service Representative
Resume:
PRESTON R. GILES
I am a Marine Corps veteran and sales & service professional
focused on providing an exceptional customer experience and acute attention to detail. I have a proven track record of providing excellent service across a variety of industries, including vehicle sales & service, banking and civil service with expertise in handling high net-worth clients, complex financial transactions and luxury car buyers.
I am adept in maintaining regulatory procedures & reporting with my career at Bexar County. Additionally, as a Marine, I managed and maintained support to senior command for highly sensitive initiatives at Camp Butler in Okinawa, Japan and Headquarters Marine Corps at Arlington Virginia. The functions I performed across my career align with the qualifications you are looking for:
• Maintaining a customer-first mindset
• End-to-end management & accountability of
moderate to complex issues requiring attention to
detail & discovering ways to improve process
• Detailed analysis and reporting of moderate to
complex incidents
• Collaboration, problem-solving and training involving cross-functional teams
• High degree of professionalism with a passion for learning
I would like very much to discuss this opportunity with you in greater detail and be able to answer any questions you have about my experience and fit for this role.
Thank you for taking time to review my resume.
I look forward to hearing from you.
Sincerely,
Preston R. Giles
Enclosure
aduo4z@r.postjobfree.com
San Antonio, Texas
https://www.linkedin.com/in/preston_giles_040385164 Preston R. Giles
SUMMARY
Former Marine Corps veteran and
high-performing security officer
skilled in managing high-pressure &
sensitive situations and information.
Where I can deliver an exceptional
customer experience. I excel in
team environments as well in
leadership roles. I pride myself on
excellent communication skills,
emotional intelligence, and
reliability. Held Top Secret
government clearance (TS/SCI) for
three years and exited the Marine
Corps in the top 5 percentile.
I have experience with office &
facility management, professional
training, public speaking &
leadership/ Troop Handler
Skilled at delivering the deal.
CONTACT
aduo4z@r.postjobfree.com
San Antonio, Texas
https://www.linkedin.com/in/preston_giles_040385164 EDUCATION
San Antonio College
Dual major in Criminal Justice &
Fire Science
HOBBIES
Motorcycle riding
Home renovation projects
Range shooting
Hiking
Travel
PROFESSIONAL EXPERIENCE
UBER - Driver
September 2022 to Present
• Maintained a high-level customer satisfaction.
customer service rating 4.95 / 5.0.
Cavender Toyota– Assistant Service Manager
July 2022 – September 2022
• Provided highest level customer satisfaction
CXI / Customer Experience Index 5.0 / 5.0
• Developed and Improved process of tracking vehicle service
• Managed Client Vehicle Service and set up Vehicle Maintenance USAA - Bank Sales & Service Representative 2
January 2020 – March 2022
• Provide highest level of member service for Bank Omnichannel supporting Deposits, Domestic Wire Transfers, Credit Card and Credit Card Fraud
• Member Satiation 98%
Infiniti of San Antonio (GRUBBS), – Sales Consultant October 2019 – December 2019
• Provide highest level of customer service for new & used car sales based upon customer needs, budget and qualifications
• Averaged 20+ Sales per month
• Developed email marketing for potential buyers
• Vehicle Delivery up to 200 miles radius
• Closed deal and repeat business
Infiniti of Boerne (PRINCIPLE), – Sales Consultant March 2019 – October 2019
• Provide highest level of customer service for new & used car sales based upon customer needs, budget and qualifications
• Averaged 18+ Sales per month
• Developed high relationship rapport with customers
• Vehicle Delivery up to 200 miles radius
• Closed Deal and repeat business
Alamo Toyota – Sales Representative
May 2018 – March 2019
• Provide highest level of customer service for new & used car sales based upon customer needs, budget and qualifications
• Averaged 20+ Sales per month
• Developed high relationship rapport with customers
• Closed Deal and repeat business
Bexar County Juvenile Detention – Juvenile Detention Orientation Officer 2 August 2001 – May 2018 (retired)
• Processed juveniles into & out of detention facility in compliance with all state & federal regulations through developed procedures, accurate documentation & communication to Leadership
• Regularly responded to emergency situations to maintain safety & security of all youths & personnel
• Accurately reported incident data with supporting documentation and kept detailed records in file system for all youths on probation
• Maintained confidentiality standards & records of all youths to include continuous monitoring within the facility, city gang locations and record information system, finger printing, drug testing, body searches, security placement unit, and the Special Needs Unit.
• Trained new hire staff, Shift training speaker, coached & mentored youths daily
• Managed Secured Residential at Krier Treatment Center which housed 96 inmates & was the Ropes Facilitator, new-hire trainer, managed emergency staffing, managed security housing unit
• Highly Stressful using De-escalation verbal tactics and skills
• Recognized 5 times as Employee of the Year
• Other duties assigned
HEB Frozen Warehouse (San Antonio, TX) - Order Selector/Forklift Operator August 1999 – August 2001
• Managed to fill store orders and Select product for all local and reginal stores, within time allotment
• Unloaded new merchandise from delivery trucks
• Other duties assigned
Just For Feet Shoe Store (San Antonio, TX) – Office Manager/ Asst. Manager September 1998 – August 1999
• Maintained New Hire paperwork
• Managed Payroll for 60 employees
• Trained Staff
• Managed merchandise displays
• Assisted Reginal Store Director with tracking all Reginal Store Sales of the region (11 stores)
• Other duties assigned
United States Marine Corps – Non-Commission Officer / Active Duty April 1993 – December 1997 (total active-duty service)
• Managed $7M claims budget
• Managed and maintained over 100 thousand service files on hand
• Managed and handled personal property claims & catastrophe claims for Marine Corps personnel property for service members with their dependents
• Developed monthly Government tracking reports
• Negotiated with Moving Carriers to reclaim $2M
• Member of Color Guard Detail
• Marine NCO Duty Officer for Marine Barracks and Navy Annex HQ
• Held top secret security clearance to process, managed communicate highly sensitive government documents & managed all secret messages to senior command (Okinawa, Japan)
• Other duties assigned
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