BRIAN S. JOHNSON

***/***-**** - aduo4y@r.postjobfree.com

Brian Johnson-LinkedIn

Highly motivated IT Professional with 15+ years’ experience in systems administration and applying problem solving technical solutions in Windows, Linux, and hybrid environments. Proven track record of success in service, evaluation of uptime improvement and efficiency. AWS certified. EXPERIENCE

09/2019 - PRESENT

SYSTEMS ADMINISTRATOR, TOYON ASSOCIATES, INC.

• Develop and implement effective cyber security plans to maintain data security against unauthorized modification, destruction, and disclosure.

• Minimized security risk through implementation of MFA for VPN and Microsoft 365 federated accounts.

• Mentor 100+ employees on cyber security best practices, User Awareness Training

• Provide information security and threat management for $17.2 million dollar healthcare consulting reimbursement firm, with multiple locations across the country, and 100+ employees.

• Implemented multilayer security system for Toyon, including enhanced antivirus, anti-spam and anti-spyware software, including Singular/SentinelOne, Microsoft Authenticator, DuoMobile,

• Applied and managed advanced patch management system for 150+ Endpoints

• Consolidated and created new ticketing systems improving communication using ZenDesk

• Responsible for Image build creation using GHOST, CIS Benchmark GPO policy patching, and systems updates including firmware/BIOS

• Participated in infrastructure design and redundancy planning

• Automated multiple functions using PowerShell resources

• Managed EFT portal, software deployment, and was single point of contact for all business, client, and vendors for IT resources

09/2017 – 09/2019

SENIOR HELPDESK TECH, LANDHOME FINANCIAL {NATIONALLY RANKED}

• Monitored multiple endpoint devices, laptops, desktops and virtual terminals.

• Investigate incidents caused by malicious activities, and identify false positives

• Troubleshoot issues related to hardware, software operating systems, applications, and compatibility while providing remote support to multiple devices

• Answer an average of 45 calls daily with a 90% resolution rate by consistently meeting and exceeding call handling goals

• Document security events daily to create baseline of activity for the client network

• Managed projects that ensured smooth deployment of new applications, and Change Management

2

PREVIOUS TECHNICAL WORK EXPERIENCE, FOUNDATIONAL

• IT SPECIALIST, NEIGHBORHOOD COMPUTERS (2016-2017)

• DESKTOP TECHNICIAN, JOHN MUIR HEALTH (2015-2016)

• TECHNICAL SUPPORT ANALYST, UNITED HEALTHCARE (2007-2015) EDUCATION

6/2004

A.A. COMPUTER SCIENCE, HEALD COLLEGE

CompTIA A+, completed course work

03/2022 AWS Certified Cloud Practitioner

SKILLS

• 15+ years in IT

• Symantec Endpoint Protection, Microsoft Office 365 administration, Bitlocker Encryption Management

• Windows Server, Networking, Operating

systems, Linux, Technical Support, Amazon Web

Services (AWS), Firewalls, PS Bash Scripting

• CIS Benchmarks, Alert Logic, Vanta Compliance

Monitoring, Singular Action/Sentinel One,

ACTIVITIES

• Met with Coworkers twice-weekly, improved environment with implementation of shared ideas and conflict resolution exercises

• Learned to quickly assess the proper tools to resolve situations

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