Janet Grace Ortigas

Summary

I am experienced with article writing and content

creation for websites, most notably articles requiring online research to address specific queries. I have developed, written, and edited a wide portfolio of print and online stories aimed at a diverse audience which has involved working closely with editors.

As well as producing fast and dynamic news stories to strict deadlines, my role also allows me the creative freedom to do research and develop complex articles for websites. I pride myself on my ability to deliver crisp, and concise content, and have never missed a deadline.

Experience

July 2021 - November 2022 Editor/Proofreader

Upwork

● Go through an article to edit and proofread

content and check for grammar mistakes, typos,

and syntax.

● Make sure the article is to a higher standard of writing.

● Add images and give each a descriptive alt tag.

514 Maraca Bldg.,

Rhapsody

Residences, East

Service Road, Buli,

Muntinlupa City 1771

+639*********

janet.grace.ortigas@a

ol.com

https://www.linkedin

.com/in/janetgraceort

igas/

● Start a new line after each sentence, use short

sentences (this is mostly done already, but if you see a long paragraph, please break it into smaller sentences).

● Include relevant contextual links to other pages on the website, work with Link Whisper.

● Tag subheadings as H2 and in case of a

subheading within subheading use H3 and so on.

● Use lists throughout the articles when needed.

● Improve formatting and readability overall.

JULY 3, 2020 – July 2022 Editor Proofreader GRC Thailand

● As an Editor, I proofread text for errors in

grammar, punctuation, and spelling and check

for readability, style, and agreement with

editorial policy.

● Suggest revisions, such as changing words and

rearranging sentences and paragraphs to

improve clarity or accuracy.

● Carry out research, confirm sources, and verify

facts, dates, and statistics. Sometimes, I have to arrange page layouts of articles, photographs,

and advertising.

● As a proofreader, I review documents and

perform quality checks on publication before

they go to print.

JUNE 21, 2020 – June 30,2022 ESL Tutor RareJob

● Provide instruction on reading, writing, and

speaking to individuals whose native language

is not English.

● Conduct lessons in virtual classroom settings

using Skype or RareJob Lesson Room.

● Teach classes using the RareJob curriculum

across multiple levels as assigned.

● Update and maintain accurate record keeping of

the student’s daily attendance and performance.

● Participate in staff meetings, in-house

workshops, and ongoing tutor training programs.

● Learn and comply with RareJob's policies and

procedures.

● Teach and guide ESL students as assigned.

FEBRUARY 2019 – DECEMBER 2019 ESL Premium

Tutor Chungdahm Philippines

● Teach General English and Business English to

Japanese, Korean, Taiwanese, and Chinese

students.

● Help students with the subject content according to individual strengths.

● Evaluate the student’s learning progress.

● Teach reading, speaking, and writing skills as

required.

● Participate in all teaching training and

evaluation sessions set by the company.

● Maintain consistent communication with my

supervisor.

● Monitor and evaluate student participation and

behavior during class.

● Complete other tasks required by my immediate

supervisor.

JUNE 2015 – JULY 2017 Email Support

Specialist/TIER 4 – Thumbtack Philippines

● Worked with one of the fastest growing online

services platforms that match customers with

local professionals to accomplish their projects.

● Provide professional and customer support

through email.

● Handle complaint and dispute resolution.

APRIL 2013 – PRESENT News Reporter Frackle

Media LLC

● Write trending and evergreen health, science,

technology articles and publish them on

Guardian Liberty Voice, The News School, and

The Chicago Leader.

● Help train new journalists about copyright laws.

● Enjoy the liberty of choosing what to write.

● Share the SEO techniques.Enjoy the liberty of

choosing what to write.

MARCH 2012 –April 2015 Content Manager, UPWORK

● Develop the voice for all aspects of the

organization’s online presence.

● Managed all web content and projects related to

the company websites I am working on.

● Write, proofread, and edit new content to ensure that all documents meet the content standards of

the company. In addition, I was responsible for

crafting site promotions, email newsletters and

outreach campaigns.

● Supervise Online Writers and Copywriters.

APRIL 2009 – Present Web Writer, Blogger, and

CopyEditor, and Proofreader UPWORK

● I work for corporate and small business sites. As a web writer and blogger, I write web pages and

articles for e-zines and journals for a wide

audience. I support the marketing, business

systems, and IT on the corporate web team.

● My routine writing tasks for most projects

include research, writing, and editing web and

intranet content from scratch. I edit print

documents for publication online, edit web pages

for on-screen readability, proofread drafts of web pages, and write titles.

● The articles I write contain meta keywords,

description tags, and HTML to optimize them for

search engines. Part of my job is to evaluate

websites for strategy, legibility, readability,

usability, findability, interactivity, and credibility.

● As a copyeditor, I write headlines and captions

that tell the story to draw readers in. I also

proofread and keep an eye for libel and errors of

fact. While writers are trusted to get the facts due to deadline constraints, I still check and edit

stories to make sure they are a perfect fit for

publication. I check facts that appear

questionable. I also have the liberty to rewrite,

tighten wordy prose, and smooth awkward

transitions, but when rewriting is called for, I

assign it back to the writer.

January 3, 2008- January 31, 2009 HSBC Electronic Data Processing Phils, Inc. Customer Service

Associate – HBIO Retail Services Customer Care

● Handle routine maintenance items (address

changes, lost stolen cards, direct checks) and

expand into more complex call types and

periodically conduct outgoing calls to initiate a

customer contact or follow-up with a customer

request.

● Responsible for relationship building and

account management while resolving customer

inquiries in a professional manner involving

basic inbound correspondence inquiries and

research from customers.

● Provide extraordinary service through phone

interactions, resolving their requests in an

efficient, accurate, professional, and courteous

manner to create customer loyalty.

● Made routine monetary adjustments on

payments and finance charges and closed

accounts within established guidelines.

● Provided enhancement service options,

promotional offers, and value-added services

determined by the business.

● Generate relationships that lead to sales,

incorporating needs analysis, building rapport,

offering advice, and overcoming objections.

● Document all customer transactions in

accordance with the Company’s policy.

● Responsible for proper compliance with

operating and regulatory policies.

● Participate in team meetings and activities to

promote team spirit and cohesiveness.

● Perform other related duties as assigned.

February 3, 2006 – December 27, 2007 APAC Customer Services - Customer Service Representative

● Handle medical insurance accounts for Blue

Cross Blue Shield of New Jersey.

● Handle delivery of customer satisfaction and

problem resolution.

● Handle resolving customer needs, concerns, and

problems.

● Handle proper call escalation, call transfer, and redirection of customer concerns.

● In charge of customer policy, data quoting

eligibility, benefits information, and claims

status.

● Handle claims investigation and payments.

Education

● Secondary Education West Negros College,

Bacolod City, Philippines

● Tertiary Education University of Iloilo, Iloilo City B.S. Commerce

● The Writing School Australia Lifestyle Learning Direct Certificate in Comprehensive Writing

● Writer's Bureau College of Journalism

Manchester, England Freelance Journalism

Student

Skills

● Handled telephone calls and relay messages to

appropriate departments or individuals.

● Arrange for executives’ travel and

accommodation.

● Proficient in standard Email and Internet

operations.

● Computer: MS Office suite including Word, Excel,

and PowerPoint.

● Typing speed: 50 wpm

● Profound ability to meet new challenges with

enthusiasm.

● Proven ability to take initiative and stay

customer focused at all times.

● Profound ability to meet new challenges with

enthusiasm.

● Track record of working efficiently in a fast

paced environment.

● Team player.

● Demonstrated ability to use Microsoft Office

applications.

● Excellent knowhow of Google Docs, Drive, and

Calendar

● Knowledge of using Dropbox, BaseCamp,

Salesforce, and Zendesk.

● Excellent research skills.

● Familiar with WordPress and Blogger platform

● Experienced in using Hootsuite, Digg, Tumblr,

Facebook, Twitter, LinkedIn, Pinterest, and

Instagram.

● Knowledgeable in The Best Spinner, and Long

TailPro software.

● Demonstrated ability to use Android, MacBook,

iOS software, and applications.

● Excellent knowledge of Shopify, eBay, and Etsy

platform.

Contact this candidate