Lead Receptionist/Office management

Amica Smith-Srb

*** ***** ** ** *******, WA *****

Phone: 425-***-**** E-Mail: **********@*******.***

I have recently received my bachelor’s degree in psychology from Washington State University. My studies focused on families and children psychology. Through my education and professional work experience, I have developed genuine personal skills that make me a valuable asset to any establishment. I pride myself on strong customer service skills with the natural ability to effectively help clients. I continue to excel in work environments where I am constantly learning new things and am challenged to my full potential. All in all, I’m someone who feels joy in making people feel comfortable, safe and well taken care of.

Skills—

Detail oriented

Convergent thinker

Outstanding customer service skills

Strong ability to work as a team

Knowledge of reception duties and client information

Excellent people skills

Highly organized

Efficient at multitasking

Calm and quick to think in high stress situations

Over 25 hours working in food banks in the past 2 years (FoodLifeline)

Experience:

Da Vinci Dental

2/3/2020- Current

Lead Receptions

Ordering- medical equipment, office supplies, and coordinating repairs on equipment

Greeting and checking in patients

Coordinate doctor and hygienist schedules

Arrange and lead team meetings

Facilitate office needs and events

Legislate frontline billing and insurance explanations to patients

Organize new office programming and training

Redmond Kirkland Animal hospital

3/18/2019- 8/20/2021

Daycare coordinator

Managed company Facebook page (photography, videography and other informative weekly posts)

Hiring and interviewing

Trained new employees

Filed paperwork using EazyVet database

Managed supplies and charges for daycare needs

Managed cleanliness protocol and dog behavior

Perrinville Animal Hospital

5/20/2015 – 5/11/2017

Receptionist/ kennel assistant

Answered phones

Kept track of patient information and vaccination records

Checked in and out; boarding, grooming and daycare dogs

Cared for, fed and administered medication to dogs and other animals

Cashier

Grooming (bathing, brushing, nail trims, and simple grooms)

Administer nasal Bordetella vaccine to dogs daily

The Downtown Dog, Moscow, Id (dog daycare and boarding)

8/5/2015- 4/21/2017

Receptionist/ daycare and kennel assistant

Cashier

Customer database management/maintenance (kennel Connection)

Answered phone calls and kept track of payments and paperwork

Pet’s are People Too, Pullman, Wa (Pet store)

9/1/2016- 12/13/2016

Online class on a number of different animals (petpros.com)- taught how they should be cared for and what to do incase of different illnesses

Cashier and processed payments

Cleaned, handled and cared for rodents, reptiles, birds, tarantulas, fish, ferrets and crickets

Learned about several types of dog and cat food brands

Restocked shelves

Pet Care Hospital and Wellness Center, Mill Creek, WA (pet hospital and boarding)

8/3/2012- 1/7/13

Kennel assistant

Taught how to pill and administer different types of medication (oral and intravenous)

Education

Henry M. Jackson Highschool 9/2010- 6/2014

Diploma

Washington State University

Graduated with Bachelors in Psychology May 2022

References

Dr. Jennene Rehberger, Dvm. : Former employer (425-****-***

Kaycee Richman: Business owner of The Downtown Dog: 941-***-****

Erika Terlaje: Lead hygienist at Da Vinci Dental 253-***-****

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