520-***-****

aduo3n@r.postjobfree.com

linkedin.com/in/brian-hatley

BRIAN HATLEY Rogers, AR 72758

HUMAN RESOURCES OPERATIONS MANAGEMENT PRODUCT DEVELOPMENT Transformative HR and product management professional with 15+ years of experience of military, retail, and building materials sectors. Leverages diverse subject matter expertise coupled with leadership experience to implement strategic plans and increase logistics efficiency. Innovates personnel documents to streamline new hire onboarding and training processes, which increase retention and training effectiveness. Aligns organizational goals among cross-functional stakeholders to drive cost savings and generate revenue.

PROFESSIONAL EXPERIENCE

ARIZONA AIR NATIONAL GUARD Tucson, AZ May 2011 – Present Human Resource Specialist & Performance Evaluator, 3rd Largest Group in Arizona Air National Guard June 2020 – Present

• Manage personnel status spreadsheet to process new hires, terminations, reassignments, promotions, and training for 300+ members monthly.

• Facilitated weekly briefings and monthly data calls with 15 senior leaders and 3 group commanders to discuss/share personnel data to improve recruiting, retention, and customer service.

• Led key recruiting program of incoming military personnel, which streamlined pre-training process, increased mission effectiveness, and enhanced readiness.

• Serve as main point of contact to coordinate all order requests for 200+ members changing status for largest Remote Pilot Squadron in Air National Guard, which is essential to mission success.

• Collaborate with Group Leadership and Unit Deployment Readiness office to assist 100 members with administrative military deployment tasks and function; increased deployment efficiency 80% by communicating cross-functionally to efficiently receive personnel information.

• Collaborate with 20 military agencies to process training documents to ensure members are equipped for training and increase qualifications for mission success.

• Review and update personnel files for 300+ military members in database system to track member records and data. Administrative Technician, Mission Support Group July 2018 – June 2020

• Processed orders for 300+ military personnel including training qualification requirements and served as Order Specialist.

• Developed key HR program and matched office personnel with squadrons to address all human resource and administrative functions, which increased training and retention by 60%.

• Served as temporarily lead supervisor for office of 6 to maintain mission effectiveness and readiness; recognized by group commander with medal of achievement.

• Collaborated with travel agencies, created travel authorizations, initiated reimbursement vouchers, and ensured travel orders were executed according to schedule for 200 members as Group Defense Travel Administrator for official military travel.

• Oversaw Government Travel Card program, as Agency Program Coordinator; monitored finances, assigned accounts, initiated notices, and advised members of activity impacting government travel cards to ensure proper usage and compliance.

• Created 250 documents for performance evaluations and routed them to supervisors to ensure filing in accordance with regulations and timelines.

• Coordinated with HR to track new hires, resignations, reassignments, and extensions for 150 Active Duty personnel monthly.

• Monitored personnel statuses to ensure communication and change requests among supervisors, which fostered better aligned documents for future relocations and requests.

• Facilitated coordination of promotion ceremonies for 75 personnel to ensure members received proper recognition; streamlined process by standardizing ceremony logistics.

• Verified timecard data accuracy for 250 personnel as Timecard Administrator; served as point of contact to orient and set up new members for success.

• Scheduled medical and dental procedures for 250 members to ensure 100% compliance with healthcare requirements.

• Approved $30K+ monthly expenditures and verified data documentation on Government Purchase Card for entire group to ensure systemization of payments and finances.

• Documented awards and performance achievement recognition in personnel database for 300 members to ensure proper documentation, which facilitated information requests.

• Human Resources (HR)

• Product Management

• Product Development

• Employee Relations

• Data Entry & Tracking

• Supply Chain Management

• Personnel Management

• Performance Evaluations

• Database Analysis

• Recruiting

• Compliance

• Logistics

BRIAN HATLEY 520-***-**** aduo3n@r.postjobfree.com

PROFESSIONAL EXPERIENCE (CONTINUED)

EDUCATION

BACHELOR OF ARTS History Minor: Sociology University of Arizona Tucson, AZ ASSOCIATE OF ARTS Education Pima Community College Tucson, AZ ASSOCIATE OF ARTS Human Resource Management Community College of Air Force Montgomery, AL MILITARY TRAINING

Airman Leadership School Non-Commissioned Officer Academy Budget Resource Advisor, Operations Group September 2015 – July 2018

• Managed annual operations and maintenance budget of $300K+ for second largest group in Arizona Air National Guard.

• Certified funds and travel authorizations for 15+ travel budgets totaling $2M for both domestic and international travel among 70+ enlisted and officers within Defense Travel System.

• Engaged in 60 group supervisor meetings and relayed command’s instructions to entire office personnel of 15.

• Coordinated with 10 program managers at National Guard Bureau level to ensure receipt and deposit of $750K for 10 travel lines of accounting, which allowed off-base locations to conduct missions and enforced enhanced logistics.

• Tracked and managed military days for 20+ accounts using order writing system to understand members’ historical careers.

• Certified and process 1000 active duty military orders at rate of up to 15/day; improved process efficiency by 80%.

• Held role as Agency Program Coordinator for Government Travel Card program for Operations Group of 350 personnel.

• Served as back-up squadron liaison for American fighter squadron of 75 by organizing travel and administrative tasks.

• Processed 200 personnel and other HR actions to include hirings, reassignments, terminations, promotions, demotions etc.

• Facilitated collaboration with 20 on-base agencies and 5 Command Support Staff (CSS’s) to ensure mission completion, which resulted in stronger continuity and communication between shops allowing seamless transition when sharing information. International Military Student Office April 2014 – September 2015

• Led administrative liaison for Netherlands Detachment Squadron by executing tasks to support pilots in focusing on flying.

• Served as back-up administrative liaison for both squadrons within main wing with 4-5 ally countries and 125 personnel.

• Acted as equipment Custodian for 100 computer accounts and managed annual accountability of 500 assets valued at $895K.

• Coordinated with 8 home country program managers to ensure and deliver adequate training services to 25 people.

• Created and processed 75 computer access network forms and 40 monthly pay vouchers totaling $300K for 8 countries.

• Revamped in office training program for 2 people on 15 topics, trained 2 Senior Non-Commissioned Officer (SNCOs) to International Military Student Office (IMSO) program.

• Updated office in-processing checklist to streamline and reduce time spent during arrival of incoming students by 85%.

• Facilitated 15 graduation ceremonies for 5 people upon completion of training classes. ADDITIONAL PROFESSIONAL EXPERIENCE

DESERT GARAGE DOORS Customer Service, Field Service Technician Tucson, AZ

• Managed daily volume of 25 calls to field customer requests, and scheduled out 15 services daily for completion.

• Led 20 projects while delivering exceptional customer service maintaining satisfaction rate of 85%.

• Conducted sales to cross- and up-sell 3-5 customers on 5 products daily, which generated an additional $10K on average.

• Maintained inventory of 250 products and submitted orders to uphold supply levels.

• Installed 4 types of garage doors and openers for residents daily using hand and power tools. KB HOME CONSTRUCTION Customer Warranty Service Representative Tucson, AZ

• Supported 10 home sites with 400+ homes and oversaw and resolved all 30-40 customer service warranty requests daily.

• Scheduled contractors for project completion directly for 50 projects.

• Conducted new build walk-throughs for 35 homeowners to set warranty expectations and process warranty documentation according to manufacturer guidelines.

• Follow up weekly to reconcile and ensure completion of homeowner claims promptly.

• Managed numerous suppliers and vendors working on homes, including plumbers, electricians, and drywall repairers. PREVIOUS PROFESSIONAL EXPERIENCE

ARIZONA AIR NATIONAL GUARD Aircraft Maintenance Technician Tucson, AZ MARANA HIGH SCHOOL Special Education Teacher Tucson, AZ TARGET CORPORATION Customer Service Front End Manager Tucson, AZ DISCOUNT TIRE CO. Assistant Store Manager/Service Technician Tucson, AZ Page 2

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