TOD “OZZIE” OSBORNE

** **** **** ******: 915-***-****

Chaparral, NM 88081 aduo3i@r.postjobfree.com

PROFESSIONAL SUMMARY

Results-driven professional with over 15 years of management experience leading and managing the complexities and challenges of diverse operational initiatives; known for a blend of leadership and business savvy with the competencies to manage strategic planning and execution of core operational, financial, and business administrative functions to drive overall performance. Highly skilled at evaluating and resolving complex problems, designing performance measures, advising on cost reduction strategies, and implementing practical, cost-effective operating plans. CORE COMPETENCIES

Operations Management Budget Administration Marketing / Sales HR Management Revenue Optimization Cost Reduction Initiatives Strategic Planning/Implementation Procurement / Purchasing Customer Relations Staff Leadership/Development Performance Measurement Process Improvements Fluent in English, with Conversational Spanish Speaking Skills PROFESSIONAL EXPERIENCE

MESA STREET GRILL, El Paso, Texas 2012 – 2019

Server

Greeted, welcomed, and seated customers, and presented menus for selection of food and beverage choices; answered questions regarding food preparation.

Observed customers, responded to additional request, and created a relaxing and comfortable environment to increase the overall average check amount (per person average), improved profits, and increased serving staff gratuities.

GRACE O’MALLEY’S IRISH PUB, Ruidoso, New Mexico 2011 Bar Manager

Managed all aspects of the daily bar operations, human resource functions, daily business planning, market and business development initiatives, purchasing, inventory control, staff scheduling to support all activities, sales support functions, and customer service.

Oversaw bar profitability and all activities related to customer service, customer flow, and sales support functions; supervised, managed and executed key processes and daily business initiatives to achieve profitability goals.

Served as a trainer for all new hostesses, waiters, and servers; provided training on all policies, procedures, and all organizational practices, and managed the professional development and certification of the staff to ensure that all enforced service standards were met and maintained. WING DADDY’S, El Paso, Texas 2010

Manager

Held full P&L responsibility for the strategic planning, development, and management of the day-to-day operations for this local wing house; oversaw all projected profits, sales forecasting, preparation of financial reports, accounts payables/receivables, auditing of expenses, labor cost control, purchasing, human resources, staff leadership and development, proper utilization of resources, food safety measures, and sales efforts with an emphasis on new business development and customer relations.

Provided food service guidance to all subordinate personnel in all phases of restaurant operations; directly supervised, evaluated, and supported a team of over 35 staff members. Inventory management; implemented food cost control programs to reduce expenditures. TOD “OZZIE” OSBORNE PAGE 2

PROFESSIONAL EXPERIENCE (Continued…)

2900 RESTAURANT, El Paso, Texas 2007 – 2010

Bartender / Head Server

Spearheaded customer satisfaction and public relation initiatives for both local and out-of-town customers to ensure the maintenance of the establishment reputation and continued customer loyalty.

Managed the preparation, general presentation, and consistency of drinks, as well as sanitation and appearance of serving and bar area; ensured high quality drink preparation and presentation in compliance with standard operating procedures and TABC regulations.

Oversaw the work efforts of bartenders, waiters, and waitresses to ensure that all enforced establishment standards were met and maintained.

Managed the opening/closing of the establishment; oversaw receipt of large sums of money and balancing of cash drawers at the end of shift.

APPLEBEES, El Paso, Texas 2003 – 2006

Manager

Held full P&L responsibility for the strategic planning, development, and operations management of this national casual dining restaurant; oversaw all aspects of the operations including short and long-term planning, internal management controls, resource utilization, policy and procedures development, performance evaluation, budgeting, facilities, systemic internal review, and the management of two Shift Managers and over 30 support staff.

Planned, researched, coordinated, and executed all comprehensive strategies to build and maintain revenues; identified areas of opportunity that occurred week to week to maximize organizational efficiency; monitored daily work against the organizational business plan. CHILI’S, El Paso, Texas 2002 – 2003

Manager

Supervised, managed, and executed key processes and daily business initiatives to achieve profitability goals for this national bar and grill; oversaw the ordering and maintaining of all food and liquor costs, inventory control, restaurant support functions, customer service, and the strategic planning for revenue optimization and profit growth.

Directly supervised, evaluated, and supported a team of over 30 staff members; allocated all labor hours, anticipated hours required to maintain an efficient and streamlined operation, and scheduled the staff accordingly. Coordinated all financial and general accounting functions for the organization; handled all accounting procedures, accounts payables/receivables, cash flow statements, payroll, and reporting of organizational statistics.

FAR WEST RODEO, El Paso, Texas 1999 – 2001

Manager / Bartender

Managed all aspects of operations for this national nightclub operation directly supervising and supporting the work efforts of over 60 wait staff and bartenders, disc jockeys, security, and door attendants; accountable for opening/closing the establishment, oversaw receipt of large sums of money, and the balancing cash drawers at the end of shift.

Oversaw the creation of diverse concepts to enhance the entertainment value and nightlife of the city of El Paso and managed the creation and implementation of promotional related activities.

Served as the point person managing all facility licensing regulations and requirements were current to ensure compliance with local, state, and federal regulatory and accrediting entity specifications. EDUCATION

Major: Business Administration

The University of Texas at El Paso / El Paso Community College, El Paso, TX