Kimberly Saterlee-Fink

Jackson, MI *****

aduo2t@r.postjobfree.com

+1-517-***-****

Work Experience

Remote Medical Transcriptionist

US Medisys - Lansing, MI

January 2021 to Present

• Work remotely

• Type Histology, Cytology and Pathology reports for Methodist Hospital Complex in San Antonio, TX, Corpus Christi Medical Center, Kettering Hospital, and University of Miami, FL Hospital Complex

• Quality Analyst

• Pooling of work accordingly

Division Executive Secretary

State of Michigan - Lansing, MI

April 2016 to June 2021

(Office of Recipient Rights)

• Send correspondence on behalf of the division director and the team to outside sources including Agencies, Medical Control Authorities, Providers, and Stakeholders.

• Schedule meetings/conferences on behalf of the division director and team with outside sources from multiple sectors including the Governor’s office.

• Manage University Grant Contracts including Progress Reports and Financial Statements through egRams.

• Manage Customer Inquiries involving referrals to CMH’s or other resources

• Research and update reports weekly for conferences/meetings with the current statistics in multiple areas.

• Assist with travel arrangements and approvals including flights, hotels and cars (both state and non- state) in SIGMA.

• Coordination with computer, equipment and supply orders.

• Assist with website updates.

• Assist with webinars.

• Coordination of site visit materials, documentation and reports.

• Assist with coordinating trainings within MDHHS, with stakeholders, and advocacy organizations.

• Support Waiver Support Application (WSA) manual, entries and reports.

• Help Universities with coordination of HRSA Grant Submissions.

• Providing Employee Engagement activities within the section.

• Prepare packets, materials, name plates, order coffee and supplies, and greet outside members.

• Payroll.

• Answer phones with customer questions and concerns.

• Committee and Subcommittee secretary for EMSCC (Emergency Medical Services Coordination Committee), Bylaws Subcommittee, Data Subcommittee, RMCAN (Regional Medical Control Authority Network) Subcommittee, and NASEMSO (National Association of State EMS Officials).

• Help with personnel and agency licensing of transporting, non-transporting and MFR (medical first responders) licensing.

• FEMA trained so able to help with the CHECC (Community Health Emergency Coordination Center) when emergencies arise.

• Correlate the MCA (Medical Control Authority) and Trauma Conference at Grand Traverse Resort in Acme, MI each year.

• Help with Community Paramedicine Program.

• Upload documents into the ImageTrend system of agencies licenses, vehicle information and other documentation needed.

• Work with MI-TRAIN system to register for conferences and/or meetings. Full-Service Courier RELIABLE DELIVERY

Carson - Lansing, MI

January 2018 to July 2018

• Pick up specimens at local physicians’ offices and deliver to McLaren Hospital.

• On Call service during weekends for jobs that need completed from airport to Red Cross, delivery of specimens to other facilities including Butterworth Hospital in Grand Rapids, McLaren Main Lab in Flint, Sparrow Health Systems in Carson City, Ionia, St. Johns, Lansing.

• Communication with the customer during the processes.

• Use application on the phone to complete deliveries. Lead Review Specialist

INOVALON, INC - Lansing, MI

July 2011 to April 2016

• Processing, tracking, and monitoring of client/health plan requests across all aspects of the organization’s offered services.

• Running daily reports on staff productivity metrics, geographic code scheduling, and patient chart statuses to determine areas of focus.

• Providing daily work assignments to a team of research analyst Review Specialists, consisting of site scheduling, medical record requesting, automated fax queuing, and follow up tasks.

• Identifying strategies to manage time efficiently based on circumstantial data, project volume, and assignment prioritization.

• Serving as a liaison between health plans and the Client Services Unit to troubleshoot and diagnose database and system malfunctions that may adversely impact business relations between Inovalon and their clients.

• Assisting in management of communication and correspondence with care provider offices, employee review staff, client services management, and clients.

• Helping to strengthen and develop team member abilities through trainings, policy and procedure updates, coaching, and morale building exercises.

• Ensuring that all of the client’s contracted projects are completed by their deadline dates.

• Processing personnel related issues along with timekeeping

• Managing multiple Excel trackers in order to keep insight on the ongoing health plan projects that Inovalon is currently processing.

• Processing travel arrangements which include hotel, flight and rental car for any of the traveling nurses that willingly go to another state to help out with medical chart reviews.

• Identify and process sensitive provider offices or hospitals’ which usually consist of over 1000+ patients that are needed to be obtained.

Medical Assistant

WESTAFF - Lansing, MI

January 2010 to December 2011

• Sparrow Health Systems - Abstract patient charts into the EPIC system (EMR) for physicians’ offices Records Management Assistant / Medical Biller / Med Tech I TPA ACCIDENT FUND INSURANCE CO OF AMERICA - Lansing, MI January 2007 to December 2010

• Opening, counting and sorting mail in the Mailroom StrataCare team (opening/sorting mail, prepping bills and correspondence, scanning bundles, validation of claim numbers electronically)

• Data entry of medical claims to be paid (hospital, physicians, pharmacy) Third Party Administration and Commercial accounts in 3 different systems. Records Management (filing, sorting, etc) Open, counting and sorting mail in the Mailroom StrataCare team (opening/sorting mail, prepping bills and correspondence, scanning bundles, validation of claim numbers electronically) All of our filing was done online.

Medical Transcription

CAP LAB - Lansing, MI

January 2005 to December 2010

• Type Gross dictation on biopsy reports, both private lab and Ingham Regional Medical Center Medical Transcription

SPARROW HEALTH SYSTEM - Lansing, MI

January 2000 to December 2006

• Type all types of Radiology, X-ray, Cardiovascular and MRI reports for multiple Physicians using a transcription machine. Type surgeries, H&P's, operative notes, letters, etc when needed. My specialized area is Pathology/Histology/Autopsy with over 10 years of experience.

• Worked in Pathology for 6 years which included typing biopsy reports, sending out pathology slides and reports for 2 nd opinions to other institutions, sending samples for Toxicology reporting, working with the ME on Autopsies.

Education

Bachelors in Medical Case Management

Davenport University - Lansing, MI

Present

Associates in Business Administration / Administrative Office Technology Lansing Community College

May 2010

Skills

• Records Management

• Courier

• Transcription

• Project Planning

• EMR Systems

• Radiology

• Software Troubleshooting

• Hospital Experience

• Medical Records

• CT

• Xray

• MRI

• Medical Terminology

• Epic

• Clerical Experience

• Laboratory Experience

• Anatomy Knowledge

• Problem-solving

• Team Work

• Physiology Knowledge

• Insurance Verification

• Flexibility

• Reliability

• Case Management

• Medical Coding

• CPT Coding

• Medical Billing

• Data Entry

• HIPAA

• ICD-9

• Medical Scheduling

• Medical Office Experience

• ICD Coding

• Active Directory

• Quality Assurance

• Cerner

• Accounting

Certifications and Licenses

Driver's License

CPR Certification

Medical Coding Certification

Assessments

Medical terminology — Proficient

August 2020

Understanding and using medical terminology

Full results: Proficient

Work style: Reliability — Completed

September 2020

Tendency to be dependable and come to work

Full results: Completed

Verbal communication — Proficient

August 2020

Speaking clearly, correctly, and concisely

Full results: Proficient

Medical billing — Proficient

November 2020

Understanding the procedures and forms used for medical billing Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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