Customer Service Support Associate

Thomas Church

973-***-**** ******@*****.*** linkedin.com/in/thomas-church-1462a8243 Saratoga Springs, NY 12866 Motivated, proactive, and detail-oriented Technical Support person with over 36 years of experience distribution software industry. Demonstrates a natural ability to build rapport with customers to address inquiries, visualize problems, diagnose and troubleshoot issues, and implement solutions. A collaborative and responsive communicator with active listening skills and the ability to communicate clearly under pressure. Thrives while exceeding high-performance standards and exhibits poise, personal accountability, and adaptability within fast-paced environments.

Technical Support Customer Service Documentation Timely Resolution Problem Solving Technology Savvy Strong Written and Verbal Communication TECHNICAL SKILLS

Programming Languages: Dynamic Concepts (Unibasic, dl4, Dynamic Xport), Thoroughbred Software (Business Basic)

Operating Systems: LINUX OS, UNIX

PROFESSIONAL EXPERIENCE

Support Programmer Mount Laurel Township, NJ 1997 – Present Distribution One, Inc. (2021 – Present)

Universal Business Systems, Inc. (1997 – 2021)

● Delivered and provided backend support to ensure efficient utilization of the Synergy package in the janitorial supplies distribution and paper industries.

● Interacted with end-users to resolve technical issues, incorporating knowledgeable of sales order/invoicing, purchase orders, pricing, costing, and inner warehouse location tracking for up to 99 individual warehouses.

● Performed debugging of software issues reported by trainers and customers, and resolved issues in a timely manner.

● Answered system functionality questions for trainers and customers to ensure understanding of the Synergy package and increase user knowledge of it's processes.

● Discovered and corrected corrupted data.

● Designed and wrote backend code for image adding/tracking for customer and vendor documents, delivery receipts, and safety data sheets.

Software Support Associate Roseland, NJ

J.H. Cohn Software Associates, Inc.

● Installed Maxwell Systems software for retail property management and job costing on UNIX OS.

● Debugged customer issues and reported those issues back to Maxwell Systems.

● Customized reports for customer needs.

Programmer Montvale, NJ

Universal Business Automation, Inc.

● Wrote, debugged, and supported company designed software for 100 distributors.

● Processed sales order, accounts receivable, accounts payable and inventory sections.

● Designed company ISAM table structure.

EDUCATION AND TRAINING

Bachelor of Science Computer Science Rutgers University

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