Service Representative Customer

CHRISTINE DURDEN – EMOLU

CUSTOMER SERVICE REPRESENTATIVE

*** * **** **. **********, TN 37060 / 615-***-**** / *******@*****.***

PROFESSIONAL SUMMARY

Customer Service Representative Bilingual – having completed 2 years secondary Spanish in high school and 2 years at university level.

CSR stands in the top 3 performers at high percentile, unique skills and natural talent relating to customer and maintaining satisfaction.

Many customers have requested audience with supervisor expressing exceeded contentment with resolution handling for which many benefits were obtained from company motivating continued standard levels.

SKILLS

Member of the communications program School Radio Broadcasting Sports Cheerleading

Customer Service Rep of the Year ** 3-Years

Some Spanish

EXPERIENCE

Customer Service Representative

STAPLES, INC - HITOUCH BUSINESS SERVICES– LaVergne, TN 07-2012 to Present Performing at intense levels of multitasking answering calls and emails, performing processes by computer operating more than 10 programs including internal and web interactive services. Receiving assignments via phone, fax and electronic correspondence, resolving customer inquiries resulting in solutions. Processing orders and returns. Tracking and providing ETA in 1

addition to providing liaison assistance between customer and sales. This company sells a multitude of office products and services and is owned by Staples. Customer Service Representative

HITOUCH BUSINESS SERVICES– LaVergne, TN - AQUIRED BY STAPLES ABOVE 09/23/18 Customer Service Representative

PGAC – THE GENERAL – Nashville, TN 10-2007 to 07-2012 Assist customers with numerous needs as pertains to company Insurance services. Answer calls, take payments, process endorsements, investigate billing discrepancies, explain policy and assist needs of insurance agencies.

Various insurance companies, adjusters and law enforcement. Take claims, assign adjusters. Operate more than 5 different computer programs, documenting all calls and filing all documents. This position involves taking personal ownership of each customer interaction up to and beyond receiving faxes and email to further assist each customer as needed. I have won several awards for perfect attendance, First Call Resolution for entire quarter and CSR of the Month meeting and exceeding all measurements in performance. In the 5 years at The General attendance exceeded 98%.

(Quote by Customer Service Manager) “Since completing the new hire training, CSR has personified what it means to strive for service excellence. CSR exhibits consistent ability to exceed department goals in all categories of measurement." Translation Services 01-1990 to 01-2007

CRICKETEERS TRANSLATION SERVICE – Self Employed – Nashville, TN Freelance services to Spanish speaking public and businesses, engaging in on-site translation and interpretation. Services included initial intake of client, preparation to resources, detail needs, travel to location of needed translation and completing transference of information between client and business.

Large volume of this income was based on negotiating new clientele via referral. Accounting responsibilities assumed personally.

2

Manager 01-1987 to 01-1990

RICKSHAW RESTAURANT – East Lansing, MI

Customer Service and restaurant Management of up to 16 employees. Training and development, accounting and bank deposits. Hiring and interview assessment. Product ordering and preparation.

Extensive cash register and sales experience. Also extended talents to food preparation.

EDUCATION

Certification: Computer Processing 07 – 1990

Oasis Computer Training – Nashville, TN

High School Diploma: General 06-1982

Henry Ford High School – Detroit, MI

2-years College Credit: Telecommunications 1982 - 1984 Michigan State University – East Lansing

1 Term College Credit: Art 1982

Wayne County Community College – Detroit, MI

Communications ; Art Transfer step to University

3

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