Brian Willette

Biloxi, MS ***** 228-***-**** aduo2j@r.postjobfree.com

Operations Manager

Hard-working professional with several years’ experience in all aspects of business management and operations. A motivated professional with an aptitude for leadership and creative problem solving. Communicative and personable, will learn and adapt to challenges quickly, and serve customers with poise and confidence.

Areas of Expertise

·Quality Customer Service

·Strong Communication Skills

·Quality Assurance

·Business Planning & Budgeting

·Team Building/Leadership

·Revenue Management

·Strong Computer Skills

·Profit & Loss Analysis

·Plan Implementation

·Problem Solving

·Employee Retention

·Lean Operations

EDUCATION

Coursework in Business Management Clinton Community College, Plattsburgh, NY

Coursework: Business Administration, Business Law

EXPERIENCE HIGHLIGHTS

ABM INDUSTRIES, MEMORIAL HOSPITAL, GULFPORT, MS. 6/2021-PRESENT

Operations Manager Environmental Services

As the Operations Manager my responsibilities include:

• Establishes and annually reviews standards and work procedures for all staff.

• Plans work and staffing schedules and areas of work to ensure adequate services are rendered.

• Assists in the hiring process; interview, hiring and training of new associates.

• Orients, develops, and supervises all supervisory/housekeeping staff.

• Conducts regular inspections and makes recommendations to the facility.

• Conducts monthly reporting of goals, accomplishments, and future plans.

• Provides staff education and continuous training.

• Communicates with staff, administration, and other departments.

• Coordinates outside services (i.e. Pest Control, Window Cleaning, Medical and Solid Waste, Document Destruction, and Recycling program)

HARRAHS GULF COAST, BILOXI, MS. 12/2019-3/2021

Food & Beverage Supervisor

As the Beverage Supervisor my responsibilities included:

Supervise all beverage operations ensuring excellent customer service.

Assist and recruit, train and mentor beverage staff.

Analyze all guest needs and prepare plans to resolve customer related issues and satisfy guests.

Monitor and ensure optimal cleanliness, sanitation for all assigned areas.

Monitor bar, set-up maintenance when needed.

Prepare necessary documents to maintain adherence to departmental standards, schedules and budgets as required by senior management.

IP CASINO RESORT & SPA/BOYD GAMING, BILOXI, MS. 6/2019-12/2019

Stewarding Supervisor

As the Stewarding Supervisor my responsibilities included:

Assist in performing employee performance evaluations and make recommendations on employee performance ratings.

Manage the Stewarding team to include efficient staffing, team member development and training, performance management and policy enforcement.

Monitor performance of the stewards and provide direction and recommend corrective action. Report issues to management.

Provide functional/operational support to work area as essential personnel during times of emergency, catastrophe, inclement weather.

Work with F&B Service leaders and F&B Preparation leaders to establish logistics for great delivery and service of food and beverage.

Perform walkthrough with Assistant and Chief Steward on a regular basis.

To communicate positively with staff, colleagues, and your Outlet Manager to ensure effective teamwork and high morale.

HOSPITALITY STAFFING SOLUTIONS/MGM BEAU RIVAGE, BILOXI, MS. 2015 – 2019

Operations Manager Stewarding/Environmental Services

Command day-to-day operations in one of Mississippi’s largest casino environments. Facilitate scheduling and hiring, train and oversee a full management team, and a staff of approximately 35 kitchen stewards, as well as assisting when needed in overnight cleaning staff of approximately 40 EVS attendants and 30 housekeepers. Reported directly to the client all while maintaining the highest quality and standards to meet the needs of department managers in each respective area. Duties included:

Recruit, train and lead supervisors and team members in each respective area.

Managed schedules and expenses to maximize profitability of operation.

Monitored operations to ensure quality customer service and excellence.

Accountable for daily reports to client and senior management.

Adhere to all health and safety compliance requirements.

TOTAL BODY HEALTH & FITNESS, BAY ST LOUIS, MS. 2009-2015

General Manager/Operating Partner

ADDITIONAL EXPERIENCE

WAFFLE HOUSE INC., MULTI-UNIT MANAGER, BILOXI, MS. 1997-2005

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