Morgan Schutte

Sales, customer service, hospitality

Lakeside, TX 76135

aduo1w@r.postjobfree.com

217-***-****

Goal-driven Assistant Store Manager with 10-year record of accomplishment in exceeding revenue and profit goals while controlling inventory shrinkage and loss percentages. Experienced in controlling inventory levels, overseeing merchandising and coordinating stock rotation to minimize obsolescence. Enthusiastic, industrious and diligent with skill and fortitude to thrive in dynamic, customer-centric work settings.

Create consistent and positive customer experiences through proactive management of team activities and store operations. Skillfully monitor and adjust processes to meet changing demands, increase efficiency and boost revenue. Deliver exceptional leadership to all employees. Pragmatic Assistant Store Manager delivering exemplary sales and marketing skills. Bilingual and effective in working with peers, sales associates and upper management. Detailed Assistant Store Manager well-known for creating eye-catching merchandise displays which boosted revenue. Reliable and dedicated with excellent interpersonal skills.

#readytowork

Authorized to work in the US for any employer

Work Experience

Front Desk/Front Desk Night Auditor

Ramada Inn - Urbana, IL

September 2019 to Present

Balanced accounts and conducted nightly audits to keep bookkeeping current. Handled payment processing duties and provided customers with receipts and proper bills and change. Cultivated professional relationships with guests through active response, dedicated assistance improving customer retention by 15%.

Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.

Personally addressed and welcomed 35 guests to business per day, improving overall customer service and engagement.

Collaborated with housekeeping and maintenance staff to address and mitigate facility issues. Arranged special accommodations for guests to maintain optimal satisfaction Monitored reservations to track incoming parties and special events. Input customer data using nightvision software and made immediate updates to reflect room changes. Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.

Answered phones, responded to customer inquiries and transferred calls to appropriate staff members. Provided property details to patrons, including dining areas, pool, spa and fitness center. Managed customer complaints and rectified issues to complete satisfaction. Worked with maintenance and housekeeping to meet all incoming guest needs, smooth check-in processes and maximize satisfaction.

Educated patrons on entertainment and sporting events in nearby areas and made reservations to establishments, boosting local tourism.

Posted room charges such as food, liquor and telephone calls based on individual customer actions. Managed all front desk operations for busy high-volume hotel. Sales Associate

Jareds Galleria Of Jewlery - Hurst, TX

April 2014 to November 2015

Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.

Mentored team members in mastering sales techniques to consistently exceed objectives. Kept apprised of emerging trends and provided informative customer service to assist in product selection.

Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.

Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals. Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.

Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.

Sold various products by explaining unique features and educating customers on proper application. Processed orders through system and coordinated product deliveries. Prepared cash deposits up to $5000 with zero discrepancies. Negotiated and closed deals with minimal oversight. Surpassed daily sales goals by 5% by cross-selling [Product or Service] and promoting additional products.

Recommended merchandise to customers based on needs and preferences. Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.

Met or exceeded upselling, donation and credit card sign-up targets on consistent basis by leveraging excellent communication and interpersonal strengths. Demonstrated products to customers, discussed features and redirected objections to capture sales. Readied merchandise for sales floor by marking items with identifying codes and accurate pricing. Educated customers on product and service offerings. Helped customers sign up for loyalty programs and submitted completed paperwork. Stayed up to date on store promotions, payment policies and security practices. Mixed and matched paints according to customer specifications. Sales Consultant

Action Link - Victoria, TX

April 2014 to November 2014

Worked with CEO to generate funding, support, and program development opportunities for refugee and asylee education and human services programming.

Collaborated with retailers to strengthen product exposure with optimal locations, shelf positions and signage.

Coordinated with project managers across multiple initiatives to align development timelines, plan testing and work with client representatives.

Consulted with long-term, new and prospective customers to understand needs and propose ideal solutions.

Assistant Store Manager

Gordons Jewelry & Loan - Temple, TX

May 2014 to September 2014

Recruited, interviewed and hired individuals demonstrating passion, dedication and added value to team. Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.

Assisted in overall day-to-day operations of store including continuous development of effective store associates to achieve desired sales and results.

Encouraged professional growth and talent development in associates to increase performance in all areas.

Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines.

Established, enforced and updated policies keeping business agile and responsive to changing market conditions.

Set schedules and delegated assignments based on team member strengths to optimize floor coverage and service levels.

Performed daily activities in timely manner, including managing housekeeping and inventory needs of store.

Promoted and supported strong relationships with local community organizations in surrounding area. Handled scheduling for two store shifts across 7-day work weeks to ensure proper staffing at all times. Processed credit and debit card payments and returned proper change for cash purchases. Decreased costs by negotiating with vendors and suppliers for better prices. Replenished merchandise, welcomed customers, responded to questions and maintained overall presentation of store.

Education

Associate in Health care management

Iowa Central Community College - Fort Dodge, IA

Present

Skills

• Stock management

• Issue resolution

• POS systems operations (8 years)

• Customer outreach (10+ years)

• Customer relations

• Leadership development

• Sales techniques

• Building brand awareness

• Records maintenance

• Driving business growth

• Sales strategies

• Creating marketing plans

• Billing

• Creating store processes

• Merchandising

• Cash Handling

• Communications

• Customer Service Skills

• Marketing

• Receptionist

• Sales

• fast learner

• training

• Customer Service

• Communication Skills

• Front Desk

• Management

• Night Audit

• Recruiting

• Pricing

• Product Demos

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