MELISSA DITRI

SENIOR EXECUTIVE ASSISTANT, CUSTOMER SERVICE & SUPPORT SPECIALIST & HR/PAYROLL - Highly

Skilled Within Private & Government Sectors

East Liverpool, OH 43920

aduo1p@r.postjobfree.com

+1-234-***-****

Highly Discretionary, Self-Motivated, Resourceful, Detail-Oriented, Dedicated & Technically Skilled With Experience as a Human Resources Manager, Multi-State Payroll and Benefits Processing, Loan and Lease Coordinator, Contract Administrator, Permit Coordinator, Financial Liaison, Disaster Recovery Specialist, Customer Relationship Specialist, Office Manager, Senior Executive Assistant Authorized to work in the US for any employer

Work Experience

Nuclear Clerk

Energy Harbor - BVPS - Shippingport, PA

August 2022 to Present

Work Planning Department - Beaver Valley Power Station March 2020 - May 2021 (Temporary Position)

August 2022 - Present (Temporary Position - Ending December 29, 2022) Coordinate, review, and process work orders for engineers, planners and nuclear mechanics. Assess status of technical work process and enter into SAP database. Prepare and Transmit into Filenet database for quality assurance documentation.

Compile and process necessary procedures, drawings, work in progress logs, order closure/feedback information and all other information required to complete work orders accordingly. Disaster Recovery Specialist GS-1101-9 44

U.S. Small Business Administration (SBA) - Remote

June 2021 to April 2022

(Temporary Remote)

• Aiding borrowers with numerous inquiries ranging from simple and routine to extremely complex regarding the Covid-19 EIDL Loan, Loan Modifications, the Supplemental Targeted Advance and the Targeted EIDL Advance Programs by listening, investigating, advising and providing information.

• Advising borrowers on required documentation, guarantees, collateral needed, help completing various SBA and IRS Forms and aiding borrowers with completion of their loan closing documents, answering questions regarding the loan closing and disbursement process.

• Provide instructions on requesting a loan and/loan modifications and explaining the process from when request for a loan increase is submitted until, if approved, funds are disbursed.

• Provide guidance on submitting a request for reconsideration for the Covid-19 EIDL Loan or process of a request for reevaluation for the Supplemental Targeted Advance and Targeted EIDL Advance Programs; timeframe for processing reconsideration request or request for reevaluation; making online loan payments, providing loan balance, next due date, interest payments using ELIPS.

• Utilize a variety of SBA government software programs, data bases, Teams, Microsoft Outlook, AWS phone system, and a variety of computer systems to research customer inquiries and loan information. All communication with borrower is recorded and proper forms and letters are sent accordingly. Human Resources & Payroll Manager

TDLH, LLC - East Liverpool, OH

May 2018 to February 2020

• Manage all Human Resources related matters; recruiting and staffing, employee onboarding, training, policy development, security, public safety policies, employee relations, verifications, background checks, compensation and performance reviews.

• Multi-state payroll processing, issue and distribute employee payroll checks, reconciliation of employee and departmental hours, resolve any payroll or time sheet discrepancies.

• Coordinate business loans, loan documents, promissory notes; summary reports for management of earnings, taxes, deductions, and casual help wages including preparation of all year-end reports, W-2's and necessary federal and state filings.

• Calculate and file all monthly sales tax reports with Ohio Department of Taxation.

• Correspond with Liquor Control Commission, Ohio Department of Taxation and Ohio Attorney General's Office regarding renewal of Liquor Permit.

• Create budgets, profit and loss statements, spreadsheets, accounts payable and receivable and all collection matters.

• Resolve customer complaints promptly and ensure customer "requests" are met to provide exceptional customer service which goes above and beyond the needs of the patrons. Human Resources Manager

REGAL ENTERPRISES, INC "The Fairport" (Business Closed) - Rochester, PA April 2015 to September 2018

• Manage all Human Resources related matters; recruiting and staffing, employee onboarding, training, policy development, security procedures, public safety policies, employee relations, verifications, background checks, compensation and performance reviews.

• Process, issue and distribute employee payroll checks, reconciliation of employee and departmental hours, resolve any payroll or time sheet discrepancies.

• Coordinate business loans, loan documents, promissory notes; summary reports for management of earnings, taxes, deductions, and casual help wages including preparation of all year-end reports, W-2's and necessary federal and state filings.

• Create budgets, profit and loss statements; accounts payable and receivable, and all collection matters. E-Commerce Sales Representative/Customer Relationship Management EBEX Sales and Consultations, LLC - East Liverpool, OH October 1996 to January 2015

• Established and maintained a lucrative e-Commerce business exceeding established sales goals on a regular basis while always concentrating on the constant and consistent development and maintenance of an extraordinarily strong client base both nationally and internationally.

• Investigate, research, collect and review data, provide final determination in order to solve each and every customer or product related issue.

• Extremely strong and sincere customer service provided by phone, mail, email and/or the internet with exceptionally strong problem solving skills.

• Developed and maintained long term relationships with customers and businesses.

• Personally developed all computer-based business templates in Excel to ensure proper recording of inventory, all sales, products, distribution and client communications.

• Exceptional negotiating and closing skills with professional verbal and written communications. Office Manager/Contract Administrator

CENTURY ENERGY MANAGEMENT CO., INC. - New Cumberland, WV October 1996 to September 2014

(Note: Worked for CEMCO and MTR Gaming simultaneously from 1996 - 2010)

• Managed the daily business needs of a growing oil and gas development company.

• Solely responsible for all compliance issues, budgets, payroll, accounts payable and receivable, collections in addition to contract administration of over 16,000 acres of leases, building and development plans, permit processing, approval and posting and well drilling programs in Ohio, West Virginia and Michigan.

• Other responsibilities include the administration of royalty and distribution payments, aiding with building and environmental permitting and served as primary liaison for all financing matters, coordination of business loans, leases, UCC-1 liens and Promissory Notes.

• Responsible for maintenance of all corporate records, files, licenses & permits.

• Responsible for all scheduling, travel and accommodations including international travel. Senior Executive Assistant, Executive Payroll Administrator and Financial Liaison to the President & CEO

MTR GAMING GROUP, INC - Mountaineer Casino, Racetrack & Resort - Chester, WV October 1996 to April 2010

• Directed Executive Office business affairs including execution and oversight of special projects, confidential matters and in-depth research on behalf of CEO/Chairman, and all aspects of executive personnel administration.

• Responsible for administration and management of all Board of Directors’ activities, requests, with specific responsibility for sensitive, confidential, personal and financial matters including scheduling of all meetings, coordinating travel and accommodations for both national and international travel.

• Chief contact and administrator of all Gaming License applications with the Pennsylvania Gaming Control Board "PGCB", Nevada Gaming Control Board and all other state agencies.

• Payroll processing for 50+ executives via ADP and consultants; conducted interviews with candidates for executive support staff, training, performance reviews, disciplinary actions and background checks.

• Contract administrator, including but not limited to, consulting agreements, executive staff employment contracts, stock option contracts and health care programs for the board and executives including the administration and processing of all executive payroll.

• Other special project functions ranged from the management of the company plane, entertainment programs, and confidential executive correspondence and special requests.

• Primary financial liaison on both a personal and business level for the President & CEO. Managed all bank and investment accounts, coordinated, prepared and supplied all necessary information for business loans, personal loans, leases and promissory notes.

• Purchasing Manager for Executive Offices; prepared and processed budgets and expense reports for all board members and executive staff.

Education

Associates Degree - Completed coursework towards degree. Relocated back to USA prior to completion) in Business Administration ALGONQUIN COLLEGE - Ottawa, ON

1993

High school diploma in General Studies

Western Beaver - Industry, PA

Skills

• Payroll (10+ years)

• Quickbooks (10+ years)

• Business management (10+ years)

• Excel (10+ years)

• Microsoft office (10+ years)

• Outlook (10+ years)

• Word (10+ years)

• Scheduling (10+ years)

• Purchasing (10+ years)

• Customer Service (10+ years)

• Microsoft Office 365

• SAP

• INPO

• FileNet

• Clover (Employee and Business Sales Tracking and Reporting Software)

• Homebase (Employee Scheduling Software)

• CRM Software

• E-Commerce

• Financial acumen

• Communication skills

• Sales

• Financial acumen

• Human Resources

• Customer Relationship Management (CRM) (10+ years)

• Windows 10

• ADP (10+ years)

• Leadership

• Call center

• Data collection

• Typing

• Customer service

• Phone etiquette

• Customer support

• PPC Campaign Management

• Relationship Management

• Contract management (10+ years)

• Microsoft Outlook

• Project management

• Microsoft Excel

• Writing skills

• Computer skills

• Google Suite

• Accounting

• Research

• Payroll

• Microsoft Powerpoint

• Time management

• Microsoft Office

• Account reconciliation

• General ledger accounting

Languages

• Serbian - Intermediate

Links

https://www.facebook.com/SweetMelissaUSA/

Certifications and Licenses

State of Ohio Accident & Health Insurance License

September 2019 to August 2021

Accident & Health Insurance License

State of Ohio Department of Insurance

(Renewal In Progress)

Professional In Human Resources

Assessments

Management & leadership skills: Planning & execution — Highly Proficient April 2021

Planning and managing resources to accomplish organizational goals Full results: Highly Proficient

Attention to detail — Proficient

November 2020

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Proficient

Administrative support professional fit — Expert

April 2021

Measures the traits that are important for successful administrative support professionals Full results: Expert

Office manager — Highly Proficient

November 2020

Scheduling and budgeting

Full results: Highly Proficient

Spreadsheets with Microsoft Excel — Proficient

November 2020

Knowledge of various Microsoft Excel features, functions, and formulas Full results: Proficient

Basic bookkeeping — Proficient

June 2021

Calculating and determining the accuracy of financial data Full results: Proficient

Sales skills — Highly Proficient

October 2019

Persuading reluctant customers to buy products or services, and influencing and negotiating with customers to meet sales goals.

Full results: Highly Proficient

Project timeline management — Proficient

October 2019

Prioritizing and allocating time to effectively achieve project deliverables. Full results: Proficient

Project management skills: Budgeting — Expert

October 2019

Managing project budgets by appropriately allocating and monitoring financial resources. Full results: Expert

Verbal communication — Expert

October 2019

Speaking clearly, correctly, and concisely

Full results: Expert

Supervisory skills: Interpersonal skills — Proficient November 2019

Fostering a collaborative environment and conducting difficult conversations. Full results: Proficient

CRM skills with Salesforce — Proficient

November 2019

Knowledge of Salesforce objects, fields, and processes. Full results: Proficient

Problem solving — Expert

January 2020

Measures a candidate's ability to analyze relevant information when solving problems Full results: Expert

Business math — Proficient

January 2020

Using basic math to solve problems in a business context. Full results: Proficient

Working with MS Word documents — Expert

June 2021

Knowledge of various Microsoft Word features, functions, and techniques Full results: Expert

Basic computer skills — Highly Proficient

January 2020

Performing basic computer operations, navigating a Windows OS, and troubleshooting common computer problems.

Full results: Highly Proficient

Filing & organization — Highly Proficient

January 2020

Arranging and managing information or materials using a set of rules. Full results: Highly Proficient

Supervisory skills: Motivating & assessing employees — Expert February 2020

Motivating others to achieve objectives and identifying improvements or corrective actions. Full results: Expert

Security guard skills — Proficient

February 2020

Assessing risks, enforcing security standards, and handling complaints. Full results: Proficient

Customer focus & orientation — Highly Proficient

March 2020

Responding to customer situations with sensitivity Full results: Highly Proficient

Scheduling — Proficient

June 2021

Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Proficient

Senior administrative assistant/receptionist — Proficient June 2021

Using advanced scheduling and organizational skills in an office setting Full results: Proficient

HR: Compensation & benefits — Highly Proficient

April 2022

Knowledge of compensation and benefits programs

Full results: Highly Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Groups

Women In Nuclear

2020 to Present

Additional Information

NOTE FOR EMPLOYERS:

Job Preference - 100% Remote

My current employment ends December 29th, however, I am available to start immediately if required.

Please contact me at your convenience via email: aduo1p@r.postjobfree.com. If urgent, please send text message or leave voicemail at 234-***-**** and I will respond promptly. THANK YOU & HAPPY HOLIDAYS!

Contact this candidate