Front Desk Customer Service
Resume:
Jeri L. Harman
Sacramento, CA 95835
916-***-**** Cell
Email: aduo1k@r.postjobfree.com
Objective: Seeking a Full-time position as an Administrator, Office Technician, Analyst with growth opportunities
Skills & Abilities:
22+Office Lead experience
Training/Supervising employees
Experience in bookkeeping, accounting, and payroll
Operating switchboard, IDX, Epic Care System
20+ Years in Excellent Customer Service
Multi-task oriented and Fast Learner
Professional Experience
Maximus, Fact Finding Agent, Sacramento, CA February 2022 - Present
Responsible for analyzing and reviewing unemployment insurance claims with outstanding issues; determining procedures and resolutions; assessing eligibility requirements based on UI Code, Policies and Procedures; evaluating wage and earnings for claims; communicating with claimants and employers in order to request information and resolutions; working closely with management and performing lead tasks; referring complex issues to the appropriate staff; training new employees and staff; demonstrating and having the ability to meet deadlines; all other duties as assigned to support claim processing.
HSS, Home Health Aide, Vallejo, CA February 2019 – February 2022
Providing various personal caregiving services in accordance with an established plan of health care directive care; providing of personal needs and comfort of people in their homes; assisting patients with activities of daily living, including bathing, dressing, grooming and toileting; preparing meals and special diets; performing general housekeeping activities; providing transportation to and from doctor appointments and/or activities; providing compassionate care to patients; other duties as assigned.
Metroville Real Estate Services, Transaction Coordinator, Sacramento, CA June 2013 - February 2019
Providing customer support to Real Estate Agents and Broker; answering client inquiries and providing support; responding to claims and property inquiries; generating office leads; creating and tracking clients files and documentation; reviewing and creating forms; performing event coordination; preparing meeting materials and agendas; ordering all office supplies; coordinating installation of Agent signs and name riders; performing document control; obtaining construction bids and proposals; verifying construction timelines; verifying construction loans; purchasing employee and client closing gifts; other duties as assigned.
Red Lobster, Food Server, Sacramento, CA August 2006 – January 2013
Providing customer service; preparing food; cash handling; certified food expert; multi-tasking job duties; training and supervising employees.
Radiological Associates of Sacramento, Medical Secretary, Sacramento, CA March 2003 - November 2004
Providing medical secretarial support to staff and technicians; performing front office lead duties; assisting office managers as needed; scheduling/re-scheduling x-ray, mammogram and ultrasound appointments; answering customers questions/inquiries; following up with clients; referring clients to appropriate facilities; providing front desk coverage; collecting co-payment fees; filing alphabetically/numerically; preparing/processing patients charts for office visits; operating a heavy multi-line telephone system; ordering office supplies; providing inventory control; and providing excellent customer service.
Sutter Medical Group, Patient Services Representative, Sacramento, CA March 2000 - February 2003
Working in call center; scheduling/re-scheduling appointments for a large family practice office; answering customers questions/inquiries; following up with clients; referring clients to appropriate locations/doctors; handling front desk coverage; collecting co-payment fees; filing paperwork; processing patients charts for office visits; operating a multiline telephone system; operating switchboard, IDX, Epic Care system; ordering office supplies; providing inventory control; dealing with all health insurance coverage’s; other duties as assigned.
REFERENCES AVAILABLE UPON REQUEST
Contact this candidate