Jennifer Nicole Smith
*** ******* ****, *******, ** 37819 **************.*******@*****.*** 423-***-****
Objective
Effective Medical Assistant who adapts easily to changing environments and demands. Efficient Medical Assistant skilled in tackling administrative and patient-oriented tasks in a fast-paced medical office. Customer service oriented Medical Assistant skilled with greeting patients, scheduling appointments and preparing patient charts.
Skills & Abilities
Professional bedside manner, Patient-focused care, CPR certification, Seasoned in medical clinical procedures, Customer Service, Microsoft office, Email, Type 45 Wpm, Telephone Skills, Excel, Billing, Computer Skills, Communication, Data Entry, Filing, Scheduling, Inventory, Keyboarding, Medical Terminology, Powerpoint, Time Management, BLS Instructor, Patient Care, Patient Scheduling, Vital Signs, Phlebotomy, Medical Assisting
Experience
REGISTERED MEDICAL ASSISTANT/CERTIFIED NURSE ASSISTANT, Public Partnership, LLC
November 17, 2013 – Current
Provide in-home care to elderly and disable such as personal hygiene, vital signs, feeding, giving medication and insulin injections, wound care, patient transfer, transportation to and from appointments, cleaning, cooking, and dressing.
MEDICAL CLINICAL ASSISTANT, OMNI COMMUNITY HEALTH
JULY 31,2017 – JUNE 6,2019
Medical assistants perform routine clinical and administrative duties under the direct supervision of a physician or supervisor. Medical assistants perform many administrative duties, including answering telephones, greeting patients, updating and filing patients’ medical records, filling out insurance forms, handling correspondence, scheduling appointments, arranging for hospital admission and laboratory services, and handling billing and bookkeeping. Duties include taking medical histories and recording vital signs, explaining treatment procedures to patients, preparing patients for examination, and assisting during diagnostic examinations. Medical assistants collect and prepare laboratory specimens or perform basic laboratory tests on the premises, dispose of contaminated supplies, and sterilize medical instruments. They instruct patients about medications and special diets, prepare and administer medications as directed, authorize drug refills as directed, and telephone prescriptions to a pharmacy. They also facilitate communication between the patient and other health care professionals. CPT and ICD-10 knowledge.
MEDICAL ASSISTANT- EXTERNSHIP, MOUNTAIN PEOPLES HEALTH COUNCILS, INC
March 6,2017- April 26,2017
Prepares for patient appointments by reviewing and updating patient records prior to appointment. This includes checking for updates of recent test results, lab results and correspondence. Also reviews patient records (EHR) to determine needed services and whether referrals are in process or have been completed since last visit. Maintains exam rooms according to protocols: Cleans rooms between patient exams to ensure patients' comfort and compliance with infection control standards; ensures all necessary supplies are stocked. Promptly reports when supplies are low and works with nursing staff to ensure timely reordering is completed. Appropriately prepares patients for visit and alerts physicians when the patient is ready to be seen. When a physician is unavailable, the MA keeps the patient updated on the status of their appointment and when necessary assists the patient in rescheduling or scheduling follow-up. Instructs patients as to general clinic policies, patients’ rights and responsibilities as needed. Provides initial medical screening: Greets patients and directs to the appropriate exam room. Takes weight, height, temp, blood pressure, and basic medical history; accurately documents in medical chart according to generally accepted medical standards. Assists physician or nurse upon request during examination of patient and according to generally accepted medical standards. Practices universal precautions with respect to established safety protocols. Facilitates communication between the provider(s) and patient as needed, including translation as appropriate. Utilizes time in a constructive and efficient manner by assisting in such duties as restocking rooms/shelves/ trays, checking supplies and ensuring that all areas and exam rooms are clean and orderly. Performs general clerical duties in support of patient services according to the needs of the clinic and as directed by Director of Nursing, provider(s) and nursing staff. These include but are not limited to answering phones, photocopies, faxing, typing, completing forms, etc. Works with a patient scheduling system to assist Patient Registration staff with the orderly and efficient patient flow. Provides administrative back-up support to Supervising RN, Lead MD and/or Medical Director as assigned and as necessary for the smooth and efficient operation of the clinic. Accepts floating assignments to other areas of Clinical (e.g. Family Practice, Peds, Obstetrics, Lab, School Based Health Centers) as needed and assigned. Maintains nurses' station, according to protocols. Performs routine quality check of equipment and promptly reports damaged or missing equipment from patient rooms. Ensures clinical areas are organized with respect of standards in safety and quality patient care. Works collaboratively with Clinical staff and other departments in solutions-oriented problem solving with the goal of providing quality patient care. For safety and security reasons, the MA is responsible for knowing the whereabouts of a patient any time the patient is in clinical areas. In the event of a patient or clinic emergency, the MA may be called to activate the proper ‘code’, assisting provider(s) and clinical staff with the appropriate emergency response. In the event of evacuation, the MA will assist in the evacuation of patients being seen by her/his provider(s) as scheduled. Performs EKGs and acts as backup for lab technologist, when directed by provider, Supervising RN, Lead MD and/or Medical Director. Attends staff and medical meetings, as required. Acts in capacity as interpreter, as needed. Performs all duties in support of successful EHR implementation. Performs additional duties, as assigned by Supervising RN, Lead MD and/or Medical Director and in support of quality assurance and improvement.
Certified Nurses Assistant, Beech Tree Manor
May 10, 2012- March 19, 2013
Provide care in a long term facility.
Education
Herzing University-Online, Menomonee Falls, WI
Associates of science in healthcare management
HERZING UNIVERSITY-ONLINE, MENOMONEE FALLS, WI DIPLOMA IN MEDICAL ASSISTING SERVICES
Jellico High School, Jellico, TN
High School DIPLOMA