Uwa Aloba

New Jersey

862-***-****

adunzk@r.postjobfree.com

OBJECTIVE: Self-starter, analytical, energetic, and detail-oriented with broad and deep experience in administrative support, due diligence, and client management. KEY SKILLS:

Collaborative, Client Advocacy, Team player, Slack, Zendesk, Adobe Acrobat, Avaya, Calendering, Excellent oral and written communication, Microsoft Office, MS 365, MS PowerPoint, MS Word, Excel, Microsoft Outlook, Windows, IT support/ Help Desk, Docusign, Organizational skills, Customer Experience, and Client Intake RELEVANT EXPERIENCE:

Tax & Accounting Assistant

Doba Tax & Accounting LLC May 2022 Contract Newark, New Jersey

● Utilized a variety of techniques and resources to conduct tax research to check the compliance and responsibility of accounts payable.

● Managed and coordinated the business's onboarding of new clients by ensuring all systems and applications needed were up and running on a timely basis as well as off-boarding logistics as needed

● Facilitated a smooth transition, obtained the necessary paperwork from new clients

● Anticipated the needs of, organized, and maintained complex business calendars; prioritized and coordinated high volume and ever-changing schedules

● Conducted daily bookkeeping activities with close attention to accounts payable, receivable, banking reconciliation, and disbursement data discrepancies.

● Completed work that was highly dependable and accurate

● Independently and successfully managed projects and deadlines under minimal supervision

● Increased office productivity and seamless communication through efficient correspondence by liaising with internal executives and external stakeholders

● Coordinated all IT issues needed, including arranging for help desk support and systems-related matters. Legal Operations Compliance Specialist

Brickfield Solutions January 2022 Part Time Remote

● Managed complex work streams to optimize the objective of the business operations.

● Performed numerous contract reviews for small businesses which lead to over 95% client satisfaction.

● Monitored weekly productivity and implemented modifications to improve the effectiveness of team members with the business structure.

● Managed the business database and maintain clients’ files.

● Represented in diverse client base communication and business negotiation providing all legal support. Customer Care Representative

Teleperformance USA June 2021 Full Time Remote

● Handled customer inquiries, complaints, and quality assurance which contributed to 85% customer satisfaction.

● Answered calls, emails, and faxes per day with standard protocols by taking specific action promptly.

● Managed high-priority assigned organizational projects to ensure customer service satisfaction and fulfillment of corporate productivity.

● Thrived as a team player in a fast-paced, high-energy, change-oriented environment. EDUCATION

Bachelor of Law

University of Lagos, Nigeria

CERTIFICATION

Fundamentals of Tax Preparation - Jackson Hewitt Tax School QuickBooks Online for Accountant Training - Intuit Business Analyst - Simplilearn Online

Google Digital Training -Haptics

Advanced Certificate in Computer Studies (BASIC) Office Automation- Lezzon Computers Limited (LITTC) Diploma in French- Alliance Francaise

ORGANIZATION

Associate Member- Institute of Chartered Mediators and Conciliators

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