LANEEQUA A. TRUESDELL

**** ***** ***** *********, ** 30815 706-***-**** adunwl@r.postjobfree.com Skills

Telecommunications

Knowledge

Negotiation Competency

Strong Problem Solving

Ability

Dedicated to Process

Improvement

High Customer Service

Standards

Employee Relations

Microsoft Office

Communication Skills (Written

and Verbal)

PBX Phone System

EDUCATION & CERTIFICATIONS

Stayer University— Augusta, GA

Bachelor of Business Administration - Health Services Administration - Tender Care Training School

Phlebotomy Certification – Augusta, GA – 2004

Glenn Hills High School

High School Diploma - 1993

PROFESSIONAL EXPERIENCE

T-Mobile USA-Augusta, Georgia

Top wireless communication provider.

Account Expert -2015-2019

Resolve customer complaints via phone, email, mail, or social media.

Assist with placement of orders, refunds, or exchanges.

Work with customer service manager to ensure proper customer service is being delivered.

Answer questions about warranties or terms of sale.

Suggest solutions when a product malfunctions.

Bellsouth/AT&T- Augusta, Georgia

Leading communication, telecommunication, and entertainment provider employing over 250,000 employees

Customer Service/Uverse Specialist, 2005 to 2014

Provided accurate and appropriate information in response to current, previous, and potential customer inquiries

Developed effective relationships with all call center departments through clear communication.

Collaborated with upper management to ensure appropriate changes were made to improve customer satisfaction.

Built customer loyalty by placing follow up calls for customers who reported product issues

Properly directed inbound calls in phone queues to improve call flow Collected customer feedback and made process charges to exceed customer satisfaction goals. Homewood Suites– Augusta, GA

Leading upscale extended stay hotel

Front Desk/ Reservation Specialist, 2003 - 2005

Assisted guests with check-in/ check-out process in a confident, professional, and friendly manner

Displayed multi-tasking skills by assisting customized guested requests via multi-line phone and stellar face-to-face interactions.

Proactively completed courtesy calls after check-in to establish and maintain high levels of guest satisfaction.

Provided Concierge service for guests.

Ensured financial compliance that the end of each shift and generating accounting reports for the benefit of clearly communicating financial status to the next shift. University Hospital- Augusta, GA

581- Bed medical facility serving the Augusta- Richmond County and surrounding region. Dietary Aid 2001 – 2003

Prepared and distributed meals to patients.

Educated patients and clients on nutrition, according to facility and federal guidelines

Accurately monitored and documented meal consumption status, as part of patient official medical records.

Executed pre- and post-meal service cleaning and sanitation measures. Childcare Network Inc- Augusta, GA

4th largest for profit child care organization in North America with over 200 schools in 10 states offering early care and preschool education in the southern United States. Teacher/ Assistant Director, 1997 – 2005

Managed the schools budget and financial success

Hired, supervised, and trained staff

Operated the school according to state licensing standards

Planned, taught, implemented, and assisted teachers with development and execution of curriculum and activities that contribute to the growth, education, and development of the children in the school

Purchased supplies, equipment, food, etc. while operating within budgetary guidelines

Developed community partnerships and marketing strategies

Ensured the safety of the children in our care.

Met with parents, staff, and administration to create collaborative efforts of child development.

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