FAITH QUEEN IHIONVIEN

M: 073******** / adunup@r.postjobfree.com

SCRUM MASTER

An agile practitioner, with exciting years in the IT industry. Strong mindset towards the Lean / Agile approach whilst transitioning individuals from waterfall to agility. Coaching peers, teams, and stakeholders to enable the delivery of good quality products with short iterative lead times. Supported product value streams, and coordinated alignment of cross-functional teams with expertise in agile fundamentals of iterative product development leading to customer satisfaction and growth in revenue.

Highly diligent in demonstrating the ability to carry out leadership and serve, support, and coach multiple cross-functional teams across various locations, including remotely to become high performing. Knowledgeable results-driven and a team player, possessing a proven ability to coach organizations to adopt an Agile mindset and Scrum values.

Rich experience of working in different agile environments has expanded my wit around resolving conflicts, mitigating risks better, strategically tailoring support to individuals’ needs, and coaching others to actualize their potential and surpass their past performances. My drive is to create high-performing teams, giving them the tools and environment to excel.

-Strong knowledge of Scrum techniques and principles

-Experience in facilitating Scrum events and ceremonies

-Focused on removing impediments and helping teams to become mature and self-managed

-Good problem-solving with strong empathy, and knowledge of coaching techniques

-Experience in working with 100% remote teams from different time zones

Areas of expertise include:

Protects – Shield team from interruptions

Takes tremendous pride in the achievements of the team.

Creative ways to make work fun.

Great listener and communicator

Conflict resolver

Coaching, Mentoring & Teaching

Waterfall-Agile Transitioning

Backpack full of retrospective techniques

Good Facilitator

Servant leadership

Agile evangelist & Change Agent

Stakeholder collaboration and management

Humble, friendly yet assertive.

impediment remover

EXPERIENCE

BARCLAYS BANKING GROUP SCRUM MASTER FEB 2020 – PRESENT

Continuously educating the team on scrum, agile, XP, and Kanban, ensuring that the agreed process is being followed, frequent inspection is done to adopt better ways of working, and most especially understanding the reason we do what we do.

Motivated development teams to achieve business goals and improve efficiency. This was evident with the steady increase of the team’s velocity, achieving a stable balance between the committed/done ratio, and working increments on a sprint-by-sprint basis.

Supported the product manager and system architect in managing and scheduling the project roadmap, managing multiple work streams and conflicting priorities.

Brought teams to increase performance through communication and openness between team members and through, techniques such as peer programming, peer reviews, and a constant focus on continuous improvement.

Make sure that the scrum team is not interrupted during the sprint.

Coached the teams through problem-solving techniques to ensure the team becomes more self-organizing.

Coordinates inter-team collaboration and helps the team operate well on the train.

Facilitates Nexus Daily Scrum meetings for representatives of multiple teams working to deliver the same product to discuss dependencies issues and increment integration issues.

Proactively remove impediments or anything that would pose a threat to the sprint goal or may affect the team’s sustainable pace.

Helps the team manage interpersonal conflicts, challenges, and opportunities for growth encouraging an open not biased mind with a focus on the solution than the person/problem.

HCL TECHNOLOGIES SCRUM MASTER JUNE 2016 – FEB 2020

Ensures the stakeholders and product owner are in tune and aligned so the value needed to be delivered can be optimized better.

Influenced and promoted this technique across the teams rather than using control or command which increased higher collaboration and improved communication among the team members.

Excellently facilitated all events and meetings ensuring value and purpose are derived which increased more participation and involvement of team members and others

Helped eliminate communication/collaboration internal barrier between co-located and dispersed team members by integrating and involving everyone to feel inclusive. I improvised some games or activities to increase the bonding or synergy.

Helped the team to mature in courage and openness to identify any impediments at the early stage, and take ownership to find a solution to resolve them or escalate them.

Successfully coached and taught the product owner how to use Jira more efficiently inputting artifacts which increased visibility, reduced the bottleneck of information, and a roadmap for milestone tracking.

Fostered the agile transitioning from the waterfall with multiple teams and several individuals outside the team. Continuously coaching and mentoring them through the stages of adoption. Used strategies such as a webinar, tailored seminars, one-one sessions, presentation slides, etc.

Maintained team sustainable pace by proactively escalating impediments early to quickly mitigate them before they become a risk. Protected the team from distractions identified or blockers.

ROYAL MAIL CUSTOMER SERVICE MANAGER MAY 2015 – JUNE 2016

Develop and implement customer service policies and procedures define and communicate customer service standards oversee the achievement and maintenance of agreed customer service levels.

Work in conjunction with engineering on new business opportunities that may advance to the product development stage.

Avoid bad receivables recommend and implement price adjustments quote follow-up quotations statistics work with outside sales representatives to best serve the customers.

Responsible for the supervision of a staff of twenty-eight people within the customer service department responsible for providing the best level of customer service to the customers.

ROYAL MAIL CUSTOMER SERVICE ADVISOR JANUARY 2014 - MAY 2015

Responsible for responding to high-volume telephone inquiries about the company's products or services following standard scripts and procedures.

Ensures customers receive efficient and courteous service.

Resolve routine, general questions, and problems submitted by customers via phone with a limited variety following established guidelines and standard scripts and procedures.

Utilizes all available information to choose the best solution and resolve customer concerns.

Documents customer interactions, records details, complaints, comments, and actions taken.

Coordinates with other functional areas as necessary.

FRAMEWORKS & TOOLS

Scrum, Agile, SAFe, Nexus, Kanban, XP, Lean, Waterfall

Jira, Confluence, Miro, Microsoft Teams and Slack

EDUCATION & CERTIFICATIONS

Diploma of Higher Education, Management Science, Ladoke Akintola University

Higher National Diploma, Computer Science, Federal Polytechnic Auchi

Professional Scrum Master, Scrum Org & Certified Kanban Professional, PSK

REFERENCE

Available upon request

Contact this candidate