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Customer Service Office Assistant

Location:
Pensacola, FL
Posted:
January 14, 2023

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Resume:

Justina Royster

850-***-**** aduns5@r.postjobfree.com

Qualification Summary

Motivated Recruiter with 17 years of experience in interviewing, candidate generation, screening resumes, sourcing, and prospecting.

Results-focused and committed to client service and creative recruitment strategies.

Successfully identifies and closes top industry talent.

Experienced in Healthcare, Accounting & Finance, Research & Development, IT/Technical, Oil, Gas, Pharmaceutical, Logistics and Human Resources, Banking, Mortgage and Customer Service.

Recruiting Skills:

Expert in recruitment research and development including implementation and design.

Expert in looking at the overall big picture to focus on how candidates can fit into an organization while bringing potential and value to the position.

Ability to proactively network and establish effective working relationships.

Possess strong analytic skills with the ability to create, measure, and scale the right workflow between candidates, hiring managers, and the recruiting team.

Continuously seeks new sourcing options, while developing creative approaches to sourcing and developing strong candidates.

Directs and manages recruiters while collaborating to share ideas on how to increase the candidate experience while helping the company to stand out professionally as the employer of choice.

Extensive experience in selling clients on not just the opportunity of the position but how the position is the opportunity of a lifetime.

Experience in recruiting in a highly competitive environment in person and via Zoom and WebEx.

CTS/ATS experience with sourcing, tracking, and managing candidates.

Professional Experience

Cielo, Global RPO Partner 06/2022- Current

Senior Recruiter

Responsible for delivering top talent with in the hiring process for (Intel) client.

Responsible for delivering top talent with in the hiring process for (Total Energy, BP) client.

Responsible for delivering top talent with in the hiring process for (Pharmaceutical, Johnson & Johnson, Pfizer Inc) client.

Responsible for delivering top talent with in the hiring process for (Healthcare, UnitedHealth Group Inc, Tufts Health, Cigna Corp) client.

Ensure that hiring leaders have a diverse talent selection to keep in line with the diversity and inclusion movement.

Work closely with Talent Acquisition Specialist and Sourcing Specialist to ensure top talent is carefully selected and offer is fair and competitive.

Source candidates via resume databases and networking sites.

Timely review of applicants who have applied via the applicant tracking system (WorkDay).

Keep hiring managers up to date on any market changes that would impact the hiring process or talent community.

Build and deploy effective recruitment campaigns specific to the job opening.

Complete a detailed job scope conversation with the hiring leader to determine position specifications.

Utilize proprietary software for mobile and email campaigning to talent communities.

Ensure all candidates are provided with timely updates concerning the status of their applications and interviews.

Throughout the process, keeps a strong pulse on the interest levels and/or concerns of top candidates.

Articulate a job offer and drives for candidate acceptance.

Partner with the hiring manager to ensure the offer is accepted by the candidate.

Conduct professional and thoughtful phone interviews that are infused with industry/role specific probing questions as the conversation/interview dictates.

Apply consideration for factors relative to candidate fit to team and cultural fit.

Review background and reference information (if process dictates).

Provide accurate and regular reporting of recruiting activities with the (Intel) team.

Identify perceived difficulties with searches and research solutions by collaborating with leadership and hiring manager as appropriate.

Work diligently to ensure all candidates and hiring leaders have a smooth hiring experience.

Recruiter.com, Remote Contractor 10/2021-06/2022

Senior Recruiter

Full-cycle recruiting experience in a fast-paced environment with a combination of both exempt and non-exempt roles.

Screen candidates resumes and job applications based on job position requirements and competencies provided by a hiring manager via the applicant tracking system (WorkDay).

Schedule phone/video pre-screens with candidates based on experience and hiring management approval.

Arrange candidate interviews by coordinating with hiring managers schedules.

Arrange assessment testing schedules.

Screen candidates resumes and job applications for Underwriting, Compliance Management, Consumer Direct, Internship, IT and Analytics.

Create offers after approved by hiring manager. Participate in negotiation and re-negotiation of salaries in coordination with offers.

Ensure onboarding is scheduled in a timely manner according to payroll schedule.

Established relationships by staying engaged with hiring managers daily to ensure the hiring process stays in completed in a timely manner.

Ensure recruitment activity is documented and accurate within the applicant tracking system.

• Excellent communication and interpersonal skills

• Strong decision-making and negotiation skills

Create recruiting files in Excel and Google Docs databases for monthly reporting.

Lead weekly team meetings to update management on production and candidate status.

Navy Federal Credit Union, Pensacola, FL. 06/2013-10/2021

Senior Recruiter

• Full-cycle recruiting experience in a fast-paced environment with a combination of both exempt and non-exempt level roles in executive management, banking, mortgage servicing, mortgage training, contact center, HR, and learning and development.

• Leader of design and implementation through (EDG/ Educational Development Group) for the overall recruiting strategy and planning within the HR department.

• Develop and update job descriptions and job specifications

• Perform job and task analysis to document job requirements and objectives

• Prepare recruitment materials and post jobs to appropriate job board/colleges etc.

• Source and recruit candidates by using LinkedIn Recruiter and other databases, social media etc.

• Screen candidate’s resumes and job applications for ISD (Technical), System Analyst, Engineering, Mortgage Analyst, Data Governance, Teller, Branch Management, Executive Management, Mortgage Servicing, Mortgage Training, Consumer Lending, Learning and Development, Contact Center and Fraud Prevention positions.

• Familiarity with HR databases, Applicant Tracking Systems (ATS) (WorkDay), (NF Connect)

• Hands-on experience with recruiting software, as well as Human Resource Information Systems (HRIS) or Human Resource Management Systems (HRMS)

• Excellent communication and interpersonal skills

• Strong decision-making skills

Create recruiting files in SharePoint database for monthly reporting.

Reliable Tax & Financial Services, Pensacola, FL 03/2007-06/2013

Senior Recruiter

• Full-cycle recruiting experience in a fast-paced environment with a combination of both exempt and non-exempt level roles in tax preparation, payroll, office assistant, financial planning, and office management.

• Design and implement overall recruiting strategy

• Develop and update job descriptions and job specifications

• Perform job and task analysis to document job requirements and objectives

• Prepare recruitment materials and post jobs to appropriate job board/colleges etc.

• Source and recruit candidates by using databases, social media etc.

• Screen candidate’s resumes and job applications

• Familiarity with HR databases, Applicant Tracking Systems (ATS) and Candidate Management Systems (CMS)

• Hands-on experience with recruiting software, as well as Human Resource Information Systems (HRIS) or Human Resource Management Systems (HRMS)

• Excellent communication and interpersonal skills

• Strong decision-making skills

Professional Care Agency, Pensacola, FL 04/2005 – 03/2007

Senior Recruiter

• Manage full lifecycle recruiting, sourcing, screening submitting candidates, coordinating interviews, extending, negotiating and closing offers Distribution & Manufacturing, Pharmaceutical (AbbVie Inc, Eli Lilly and Company), Medical Device, Supply Chain & Logistics, Healthcare, Engineering, IT, Software Developers, Research & Development, Aerospace, Oil, Gas and Customer Service

• Develop global talent acquisition plan to support organizational changes and growth.

• Create a platform for consistent delivery of recruitment programs across the business.

• Oversee a recruitment team to ensure exceptional hiring practices are implemented across all areas of the enterprise.

• Source, Screen and Recruit for all levels of healthcare licensed and non-licensed, clinical and non-clinical professionals.

• Forecast hiring needs and engage in workforce planning for future growth and organizational evolution.

• Collaborate with Leadership to ensure compensation strategy translates into competitive advantage in the marketplace.

• Develop standards and ensure the delivery of outstanding practices during selection and onboarding of new employees.

• Collaborate with Human Resources in the internal hiring process.

Education

Graduate of W. J. Woodham High School (Pensacola, FL)

State of Florida Insurance & Customer Service License (4-40)

Licensed Tax Preparer

Certified Financial Coach

Certified Florida Notary Public

Certified Credit Restoration Strategist

Organizational Involvement

Chair - Educational Development Group (EDG)

Schedule and plan all events with the help of the EDG Co-Chair

Lead/facilitate events when events have been scheduled.

Lead/facilitate EDG meetings.

Create EDG reports, training, and marketing materials.

Approve ideas that are brought to EDG chairs.

Oversee the EDG forums that provide training and the implementation of best practices to each group.

Continue to collaborate with various business units to provide

assistance with internal and external training.

Meet with sponsors every quarter to provide updates on group projects

and progress.

Participate in TAM (Training Advisory Managers) meetings and or events to gain knowledge on training updates.

Ensure that EDG members are staying engaged and informed with EDG.

Continue to collaborate with various EDG members to create processes of

improvement while providing a fun, creative, and innovative thinking

environment.

Oversee anything that has to do with EDG and or is asked of EDG.

Vice President – Noire Investment Group

A private group that focuses on financial education in stocks, bonds, interest rates, credit and more.



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