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• Report immediately to DGM in CSC department

concerning relevant CSC Operations

o Coordinate with Managers in relevant CSC & discuss the difficulties & assisting to do the operation smoothly.

• Monitoring all the email every day

• Monitor the timesheet of each employee in relevant Customer Service Center every day

• Handle cooperate customers

• Handling all the CSC operation form HDO

• Coordinate with the Customers

• Prepare Letters of correspondence

• Handle cooperate customers

PERMANENT ADDRESS

No.313,Kohilawatta Road,

Kotikawatta

CONTACT

+94 (0-76-604****

+94 (0-11-254****

E MAIL

adunrn@r.postjobfree.com

FULL NAME

Prathiba Gayanthi

Maddumabandara

NATIONALITY

Sri Lankan

DATE OF BIRTH

04-10-1987

MARITAL STATUS

Married

LANGUAGE S

Sinhala Fluent

English Fluent

SCHOOLS ATTENDED

Rathnawali Balika Vidyalaya

Colombo 08

Professional Background

Successfully completed Diploma in Computer System Design & the Higher Diploma in computer system Design

Successfully completed Diploma in Credit Management (AICM)

Completed MS Office Package & Graphic design

Professional Experience

ABANS PLC - SENIOR EXECUTIVE

(2017 AUGUST – PRESENT)

Responsibilities Included:

• Report immediately to GM in operation regards workflow operation and complains.

• Scheduling Technical staff for allocated task.

• Coordinate with Show Room Managers to overcome the complaint by providing best service with good solution.

• Work toward to accomplished monthly allocated targets. SCS EXPRESS (PVT) LTD - CUSTOMER CARE EXECUTIV

(2017-JAN / 2017- DEC)

Responsibilities Included:

• This is a Cargo and Fright Company,

• Worked with our international Hub to place orders and collect them on time to SL, although we have to thoroughly follow up with the internationals hubs until it receives to SL,

• Work under given timelines to accomplish customer satisfaction. ABANS PLC - ADMIN EXECUTIVE (REGIONAL OPERATION)

(2010 AUGUST – 2014 FEBRUARY)

Responsibilities Included:

Page 2

BANK OF CEYLON

FRONT OFFICE ASSISTANT (School Leaver)

MARCH 2007- SEPTEMBER 2007

FONNY’S PVT LTD

FRONT OFFICE ASSISTANT

MARCH 2007- SEPTEMBER 2007

REFERENCES:

Responsibilities Included

• Banking day to day operations (front office)

• Open saving accounts/current accounts

• Counter /Cash process

• Handling all the banking relevant document

Responsibilities Included

• Front Desk Support

• Arrange documentation for the tender process.

• Handling all the relevant document for the month end account process.

•

ACADEMIC QUALIFICATIONS

G C E ADVANCE LEVEL EXAMINATION – COMMERCE STREAM (2006) Rathnavali Balika – Colombo 08

• Economics S

• Business Studies S

• English S

G C E ORDINARY LEVEL EXAMINATION – COMMERCE STREAM (2003) Rathnavali Balika – Colombo 08

• Buddhist B

• English B

• Sinhala C

• Sinhala Literature C

• Social Studies C

• Mathematics S

• Science S

• Business and Accounts S

• Geography S

• Art S

DECLARATION:

I hereby declare that the details furnished above are true & accurate to the best of my knowledge and belief.

Date Prathiba Gayanthi Maddumabandara

REFERENCES:

Referees.

Mr. Rajith Hettithanthri

Manager Service,

Abans Electricals PLC,

No 506/B,

Galle Road,

Colombo 06.

T/P NO 077*******

Mrs Vajira Fernando

Consultant -HR

P WC

No, 100, Braybrook Place,

Colombo 02

TP: 077*-***-***

EXTRA CURRICULAR ACTIVITIES

• Deputy Head prefect of Rathnavali Balika Vidyalaya

• Leader of the School Swimming Team

• Captain of the school Volly Ball / Net Ball/ Ella Team PERSONAL SKILLS & COMPETENCE:

• A dynamic team player with leadership qualities

• A quick learner

• Attention to detail

• Competent in general software including MS Office

Contact this candidate