Experience

Education

SIERRA AUSTON

Call Representative

334-***-**** adunrk@r.postjobfree.com Seale, Alabama 36875 Dedicated worker with excellent communication, time management and computer skills. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as hardworking by my peers, I can be relied upon to help your company achieve its goals. Call Center Customer Service Representative

SBA, Seale, AL

April 2021 - July 2022

• Improved call center functionality and service capacity by promptly resolving customer complaints.

• Built customer loyalty by placing follow-up calls for customers reporting issues.

• Fulfilled requests by clarifying desired information, completing transactions and forwarding requests.

• Provided accurate and appropriate information in response to customer inquiries.

• Determined charges for services requested and arranged for billing. Outbound Call Center Representative

DYNATA, Seale, ALABAMA

January 2019 - April 2021

• Maintained records of contacts, accounts and orders.

• Defined problems, collected data, established facts and validated conclusions.

• Provided efficient and courteous service to customers at all times.

• Responded quickly to meet customer needs and resolve problems. Welder

PITTS TRAILERS, Pitts View, AL

February 2018 - January 2019

Examined work pieces for defects and measured with straightedge or template to conform with specifications.

•

• Operated angle grinders to prepare parts for welding.

• Inspected welded joints and conducted tests to meet company standards and national code requirements.

• Positioned, aligned and secured parts and assemblies using straightedges. Ignited torches and started power supplies and strike arcs by touching electrodes to metals being welded, completing electrical circuits.

•

High School Diploma GPA 3.7

American Academy, Denver, Colorado

July 2021

Skills

• Customer Data Confidentiality

• Call Center Operations

• Calm and Professional Under Pressure

• Data Entry and Maintenance

• Information Updates

• Understanding Customer Needs

• Detailed Evaluations

• POS Systems and Ordering Platforms

• Master Calendar Management

• Directing Calls

• Scripted Calls

• Setting Up Files

• Managing Phone Systems

• Call Volume and Quality Metrics

Contact this candidate