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Customer Service Senior Operations

Location:
Mundelein, IL, 60060
Salary:
$30,000
Posted:
January 13, 2023

Contact this candidate

Resume:

William J. Jahncke

847-***-**** adunpz@r.postjobfree.com Libertyville, IL

Leader in Corporate Insurance

Leader in Corporate Insurance experience in identifying future talent needs and proactively recruiting and sourcing; develop talent pool or social engagements. Manage the recruitment process and life cycle, including initial assessments, interviews, and offers. Counsel the candidate on corporate benefits, salary, and corporate environment.

Key Strengths

Reporting Requisition Management Coaching and training new employees

Data Science startup (recruiting strategy) Actuarial Science expansion and unique recruiting methods

Sponsorship (Visas) Process SME for vendor relations College Relations

Experience

At Allstate insurance Company, Northbrook, IL 1998-2020

Talent Acquisition Lead Recruiter

Designed and launched a client customer satisfaction survey measurement system for the Corporate Human Resource Department as an enterprise shared service.

·Determined current staffing needs and produce forecasts.

·Designed and executed company college internship strategy.

·College relations team lead implementation of internship program in co-op with school officials.

·Develop talent acquisition strategies and hiring plans.

·Led employment branding initiatives.

·Performed sourcing to fill open positions and anticipate future needs.

·Planned and conducted recruitment and selection processes (interviews, screening calls etc.).

·Assisted in employee retention and development.

·Organized and attended career fairs, assessment centers events.

·Utilized metrics to create reports and identify areas of improvement.

·Accountable for developing and executing recruiting strategies.

·Directed leadership of a recruiting staff of 6.

·Facilitated Malcolm Baldridge Self-Assessment workshops for the Allstate Financial business unit

·Accountable for Quality Education System Education and Customer Focused Quality training for the Allstate Life Insurance Company.

·Staffed a department with 35 Sales Consultants for Allstate Financial Dist., Inc.

·Hired and trained a recruiter to support the Allstate Financial Underwriting, Customer Service Centers and Allstate Bank.

Additional Relevant Experience

Division Manager

Senior Operations Staff Specialist

Operations Staff Specialist

Staff Analyst

Education

Western Illinois University, Macomb, IL

Bachelor of Science

Professional Training

Management in Action (MIA - Company sponsored workshop for managers)

The Quality College Graduate (Quality Education System, Crosby Associates, Inc.)

Certified Quality Education System (QES) Instructor (Phillip Crosby Associates, Inc)

Behavioral Description Interviewing (BDI) Human Performance Systems Inc.

Consulting Skills Training Workshop (Organizational Change Institute)

Leveraging Diversity for Leaders

Expert On-The-Job Training Certificate (Jeffrey J. Nelson & Associates, Inc.)

Lou Adler Workshop – Power Hiring

Flawless Consulting Training Seminar – Peter Block, author

Project Management Workshop – PMI Institute

EMSI – Labor Market Analytics System

Applicant Tracking Systems: Taleo, SuccessFactors, ICIMS

CRM (Beamery) – Candidate Relationship Management Systems



Contact this candidate