Data Entry Service Representative
Resume:
Oklahoma City,OK *****
adunp4@r.postjobfree.com
Jasmine Horton
SKILLS
Computer profile
Leadership experience
Communication skills
Organizational abilities
People skills
Administrative experience
Self-management
Data entry skills
Thinking skills
Microsoft Office experience
EXPERIENCE
Consumer Cellular Oklahoma City, OK
Customer Service Representative/WFH/Remote
04/18/2022 - Current
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Demonstrated excellent communication skills in resolving product and consumer complaints.
De-escalated problematic customer concerns, maintaining calm, friendly demeanor. Educated customers on special pricing opportunities and company offerings. Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Assisted customers with making payments or establishing payment plans to bring accounts current.
Asked probing questions to determine service needs and accurately input information into electronic systems.
Consulted with customers to resolve service and billing issues. Escalated customer concerns, issues and requirements to supervisors for immediate rectification
Developed strong customer relationships to encourage repeat business. Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
7/11, 2901 sw 44th st— Assistant Manager
September 2020 April 2022
● An Assistant Manager, or Associate Manager, iM responsible for implementing workflow procedures based on direction from the company’s General Manager. My duties include supervising employees during day-to-day tasks, providing customer support in escalated situations and managing the overall workflow of a workplace.
● Schedule and coordinate meetings.
● Conduct employee performance reviews.
● Develop good customer relationships.
● Participate in recruitment and dismissal processes.
● Smooth out problems within the workplace.
● Address employee and customer concerns.
● Develop strategies for better workplace efficiency and goal achievement.
● Email and phone correspondence.
● Liaise between managers, customers and employees.
● Provide direction to staff.
● Monitor spending patterns and budget.
● Fill in for General Manager (GM) in times of absence. Make executive decisions, hold meetings and provide accountability Subway artist, Oklahoma — Subway artist
March 14 2018 September 4 2020
Consistently provided friendly guest service and heartfelt hospitality. Demonstrated integrity and honesty while interacting with guests, team members, and managers. Maintained high standards of customer service during high volume, fast-paced operations.
Excellent outgoing personality.
Strong believer in good customer service.
Knowledgeable about food safety standards.
Natural leadership abilities.
Good with math for cash counting.
Completes all documentation.
Good complaint resolution skills.
House keeper/ babysitter
Jan2 2016-2020
The job duties of a live-in housekeeper/nanny involve providing cleaning and childcare services for a family or members of a household. As a live-in nanny, my responsibilities may vary depending on the service that my employer needs. I may clean, prepare meals, and handle other domestic chores. EDUCATION
High school diploma
Currently enrolled at Oklahoma community college .
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