Administrative Assistant Remote
Resume:
JUAN D. RODRIGUEZ
adunof@r.postjobfree.com
EXECUTIVE SUMMARY
Committed healthcare professional with an extensive track record optimizing efficiency and productivity by providing exemplary customer service. Proven experience with multi-schedule management, insurance and patient scheduling.
Summary Profile: A highly self-motivated, highly organized professional with over 20 years of medical and administrative office experience. I am seeking a full-time position with flexibility and room for growth.
SKILLS SUMMARY
• Patient Registration ● Insurance Verification, Patient Referrals
• Customer Service, Call Center ● Medical Records
• Database Management ● Microsoft Office, Word, Excel, Outlook, Mail Merge
• Medical Terminology ● Bilingual, Fluent in Spanish
• Epic, EMR, My Chart, Care Cast, Treks, E-Script
Work Experience
08/21-Present NYU LANGONE ORTHOPEDIC AMBULATORY CENTER Manhattan, NY 10016 Medical Secretary
• Medical Secretary for the Rheumatology and Infusion Department.
• Administrative assistance to assigned Rheumatologists and cover in the absence of team member.
• Answer high volumes call, booking, cancelling and reschedule appointments, receive and send emails, faxes, clearing all in baskets and work ques’.
• Responsible for all Physicians letters, correspondence, mail and packages.
• Collecting medical records of possible new patients for doctor’s review and approval.
• Collecting patients’ demographics, Photo ID, insurance cards and pharmacy information for registration.
• Establishing relationship with patient’s referring doctors for results, progress notes, and patient overall health care.
• Receiving and sending all patient’s messages for medication refills, authorization request, and referrals through the Epic and My chart portal.
• Screening and forwarding patients request to our internal pharmacy, lab and Infusion department.
• Responding to physicians' request in a timely fashion and contacting them in urgent matters.
• Retrieving all medical record request and entering into a third party system, also responsible for scanning all patient’s documents, paperwork, forms, results, etc., into their electronic medical record.
01/20-08/21 NYU LANGONE ORTHOPEDIC AMBULATORY CENTER Manhattan, NY 10016 Secretary II
• Register new patients: collect documents to update demographics or insurance information.
• Work in the spine, rheumatology, sports, infusion, x rays, adult recon, and MRI.
• Scan patient’s insurance cards, photo ID, scripts, and radiology reports.
• Verify insurance through our Trek system to check insurance eligibility.
• Answer calls for Occupational and Physical Therapy department to schedule appointments.
• Review incoming PT, OT script via email and fax for proper department scheduling.
• Responsible for answering over 43 providers’ emails and managers, respond in a timely fashion.
• Transcribe X Ray orders into our system from walk in patient for Radiology.
• Collect signed documents from patients, HIPPA, financial forms, HIE form, all related documents.
• Work department patient work que to update or fix missing or wrong patient information.
• Submit EOD (end of day) status on a daily bases of patient workflow.
• Cover intake staff while on lunch, vacation, sick or as deemed necessary.
• Ensuring that all COVID 19 screening questionnaire are ask of patient.
• All related duties to ensure quality healthcare and optimal customer service for all our patient. 03/2019-12/2019 Mount Sinai Beth Israel Department of Neurology Hartsdale, NY 10530 Administrative Assistant
• Researches, locates and compiles information for reports. Assembles and categorizes figures for computation and calculations. Prepares statistical reports.
• Maintains departmental employee files, and ensures compliance with regulatory standards. Initiates and follows through on human resources and payroll transactions. Generates weekly payroll submission.
• Check materials submitted for supervisor’s attention to ensure all relevant data, authorizations and pertinent information are included.
• Assists in the planning and logistical arrangements for forums, conferences, seminars, meeting and/or visiting professorships. Assist in development and coordination of informal packets for participants. Transcribes and distributes minutes. Investigates, evaluates, and resolves typical administrative or operational problems or situations affecting the work unit.
• May participate in the completion of grant applications, special projects and JCAHO and other survey preparations.
• May make travel arrangement and accommodations. Prepares travel reimbursements and expense reports.
• May screen telephone calls, answer inquiries or direct caller to appropriate individual for further information and/or resolution.
02/2004-12/2017 Montefiore Medical Center
Patient Service Representative/ Medical Secretary II/Sr. Clerk Rotated to multiple clinical practices based on operational needs at Montefiore School Health at Lehman High School, Montefiore Comprehensive Family Care Center, Fordham Plaza and the Children’s Hospital at Montefiore as Sr. Medical Secretary II and Sr. Clerk.
• Fulfilled all requirements of customer focused front desk reception while providing the highest level of customer services to all visitors, patients, and quests.
• Ascertained purpose of visits, answered inquiries and communicated information to appropriate staff.
• Obtained all patient information at point of contact. Registered patients and entered information accurately into database.
• Maintained Medical Records on site including filing, and preparation for providers and patients
• Call center, medical records, referral coordinator, also prior authorizations for medications and procedures.
• Obtained patient medical insurance, verified benefits and eligibility for services and collected copayments for patient visits.
• Completed daily system work queue on several applications to ensure timely services to patient.
• Covered managers and supervisor when off site at Fordham Family Practice and the Comprehensive Family Care Center.
11/2000-01/2004 Affinity Health Plan
Supervisor-Recertification Department
• In-charge of overseeing staff for meeting enrollment goals, outreach to patients both personally and by phone.
• Set team goals, and established working relationships with hospitals and medical clinics.
• Met with State and City officials on Family Health Plus and Child Health Plus plans.
• Exceeded enrollment goals, represented company at meeting with hospitals, city and local agencies
EDUCATION
New Bedford High School-New Bedford, MA
High School Diploma, June 1993
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