Mr. Richard P. Buckner

*** **** ****

Troy, AL **079

Mobile: 304-***-****

Email: adunnn@r.postjobfree.com

Work Experience:

Crestview Manor Nursing and Rehabilitation

Jane Lew, WV

*/**** - *******

Grooming and bathing patients with low mobility

Preparing each patient room with necessary items like blankets, pillows, medical equipment and bathroom needs

Helping patients eat and take medications

Making sure they have regular meals and proper medication doses Monitoring vitals and patient behavior and documenting and reporting them to the nursing and medical staff

Assisting patients with mobility needs, transferring them from wheelchair to bed Turning or adjusting patients in bed to prevent bedsores or other discomfort Exercising patients by helping them walk range of motion activities. Preparing meals

Engaging in activities with residents.

Interim Healthcare

Clarksburg, WV

02/22-11/2022

Certified Nursing Assistant responsible for many patients diagnosed with minor to sever MR. Completed asks to ensure that each patient receives the comprehensive and personalized care they need.

I complete the following responsibilities:

Grooming and bathing patients with low mobility

Preparing each patient room with necessary items like blankets, pillows, medical equipment and bathroom needs

Helping patients eat and take medications

Making sure they have regular meals and proper medication doses Monitoring vitals and patient behavior and documenting and reporting them to the nursing and medical staff

Assisting patients with mobility needs, transferring them from wheelchair to bed Turning or adjusting patients in bed to prevent bedsores or other discomfort Exercising patients by helping them walk range of motion activities. Preparing meals

Engaging in activities with residents.

Clarksburg Nursing & Rehabilitation Center

10/2022 - 6/2022

Clarksburg, WV

CNA in Training

Grooming and bathing patients with low mobility

Preparing each patient room with necessary items like blankets, pillows, medical equipment and bathroom needs

Helping patients eat and take medications

Making sure they have regular meals and proper medication doses Monitoring vitals and patient behavior and documenting and reporting them to the nursing and medical staff

Assisting patients with mobility needs, transferring them from wheelchair to bed Turning or adjusting patients in bed to prevent bedsores or other discomfort Exercising patients by helping them walk range of motion activities. Preparing meals

Engaging in activities with residents.

Elision Independent & Assisted Living Maplewood

10/2021 - 4/2022

Bridgeport, WV

Resident Assistant/CNA

Certified Nursing Assistant responsible for many patient care tasks to ensure that each patient receives the comprehensive and personalized care they need. I complete the following responsibilities:

Provide high-quality patient care as an in-demand per-diem CNA within surgical, acute-care, rehabilitation, home-healthcare and nursing-home settings. Preserve patient dignity and minimize discomfort while carrying out duties such as bedpan changes, diapering, emptying drainage bags and bathing.Commended for chart accuracy, effective team collaboration, patient relations and consistent

delivery of empathetic care.

Responded to 40+ patient calls per shift in a timely and efficient manner, determining need and providing care

Observed physical and emotional changes, and reported patient conditions to nurses. Transferred patients using Gait Belts, Hoyer Lifts, and EasyStands as needed, ensuring patient safety and comfort

Followed LP or RN instructions for range-of-motion activities for patients Grooming and bathing patients with low mobility

Preparing each patient room with necessary items like blankets, pillows, medical equipment and bathroom needs

Helping patients eat and take medications

Making sure they have regular meals and proper medication doses Monitoring vitals and patient behavior and documenting and reporting them to the nursing and medical staff

Assisting patients with mobility needs, transferring them from wheelchair to bed Turning or adjusting patients in bed to prevent bedsores or other discomfort Exercising patients by helping them walk range of motion activities. Federal Bureau of Investigation

06/2008 - 09/2021

Pay Plan: GS Grade: 11

Criminal Justice Information Services Division

NICS Operations Unit

Legal Instrument Examiner Supervisor

Duties, Accomplishments and Related Skills:

As a Supervisory Legal Instruments Examiner (NICS Supervisor) in the FBI Criminal Justice Information Services Division’s National Instant Criminal Background Check System (NICS) Operations Section, I provided supervisory duties and oversight for a team of NICS Legal Instruments Examiners (NICS Examiner). The duties required that I possess the expert knowledge of the processes, protocols, and procedures for the processing of NICS background checks as well as the skills to review, analyze, and counsel NICS Examiners on their performance related to the same.

Supported the NICS mission by maximizing of staff resources for workload balancing by ensuring employees were pulling work based on the region alignment, adherence to the transfer, transfer call center, delay queue and information received schedules, and hold employees accountable for non-adherence.

I was responsible for the daily review of each NICS Examiner’s work within my team while sharing any concerns with them to ensure their continual growth and development. I documented all reviews, as required of the position, in applicable databases. Daily, I ensured all NICS Examiners within my team were following posted phone/NICS E-Check schedules and found replacements for staff based on unscheduled leave requests. I reviewed each NICS Examiner’s reporting logs (E-Logs), on a daily basis, to ensure they were an accurate depiction of the work they performed conducting federal firearm background checks for the United States. I provided communication in this position wherein I provided updates for the team on both work and administrative matters in the form of both oral and written communication. During times of high delay queue volume, organization and pre-planning was a high priority. While conducting my regular duties as a Legal Instruments Examiner Supervisor, I would either process work as a NICS Examiner as well as assist staff within and outside my team as needed to meet the needs of successful operations. I assisted the NICS Section by either working transactions from the delay queue or taking NICS E-Check time, allowing a NICS Examiner to pull from the delay queue. I facilitated the movement of staff based on changing priorities and deadlines of the NICS Section, at any given time. This included transfer process/customer service, NICS E-Check, as well as work performed in the delay queue. I ensured staff worked the appropriate state regions to enable the NICS Section to work the oldest work first, always ahead of scheduled deadlines and established mandates. During times of high delay queue volume, as directed byAssistant Operations Manager I created structured spreadsheettemplate for data analysis. I collected the total number of NICS transactions completed by all supervisors that resulted from rollover transactions and quick proceeds processed. Numbers were collected and entered into spreadsheet to determine a daily average of transactions closed by supervisors each day from October thru January. Completed spreadsheets provided daily to NICS Operations Manager for evaluation and statistical purposes.

I ensured leave percentages for my staff based on the needs of the NICS Section and the guidance provided by NICS Management. I facilitated the scheduling of holiday leave for my unit, always within established thresholds.

I provided direction, guidance, and counsel to NICS staff on both routine as well as non-routine transactions and especially with newer Examiners within the team. I maintained an open forum for discussion with staff to ensure all concerns were shared and discussed, to improve their understanding of position requirements with the reassurance of my continuous support. I provided input to my chain of command on individual and team progress, and discussed possible issues and/or ideas to help make the NICS section be more efficient. I made recommendations for improvement to individual NICS Examiners as well my chain of command on work processing suggestions.

I ensured all NICS Examiners accurately completed Web T&A requirements ahead of established timelines and ensured all mandatory training sessions were completed on time. I detailed to my staff expectations of reporting to work on time as well as the requirement of leaving work at their designated departure times.

I provided the necessary tools, guidance and/or instruction to NICS Examiners, thus ensuring they had the tools and information to complete their daily work at a satisfactory level. I resolved routine and complex conflicts within the team only seeking the advice and guidance from my chain of command on unprecedented situations. In all instances, I detailed all actions to my chain of command indicating the problems encounteredand recommendations to resolve the problem and provide verbal feedback with all parties involved, and record all information received related to the situations in personal employee files. I worked with and provided input and collaborated with NICS Operations Manager on Enterprise Change Requests (ECR’s) submitted by NICS supervisors for making changes to the NICS database, in order to meet the NICS Section’s evolving needs while functioning at an optimal capacity. I would evaluate each ECR and assign a ranking based on the importance to the NICS Section. Ranked ECR’s then prioritized according to specific criteria, according to the proper defect prioritization. Prioritized ECRs then forwarded to be included in a future scheduled software release.

Duties, Accomplishments and Related Skills with Firearm Appeals: I processed appeals for individuals who have been denied their application for purchase of a firearm and certain types of firearm-related permits issued by state agencies. During the NICS Appeal process, I independently performed extensive research and analysis on criminal history records associated with appealed firearm cases in order to evaluate their completeness and accuracy; identified conflicts and discrepancies within the records; verified court documentation that had been provided by appellants; determined the appropriate course of action to reconcile, correct, and supplement the records; and coordinated modifications to records as necessary to update the Federal Bureau of Investigations records and, if available, forwarded updated documents received to appropriate agencies to update individual state records.

I independently determined the need for additional information and gathered it utilizing a wide range of search methods from a wide variety of sources to include, but not limited to, the Integrated Automated Fingerprint Identification System (IAFIS), the Interstate Identification Index (III), the National Crime Information Center (NCIC), the NICS Index, the Immigration Customs Enforcement Law Enforcement Support Center (ICE), numerous state Internet sites, Bureau of Alcohol, Tobacco, Firearms and Explosives (ATF) Relief from Disabilities database, and Law Enforcement On-Line (LEO).

I contacted outside agencies and conducted interviews with individuals of all levels such as Sheriffs' Offices, Police Departments, Court Judges, District and Prosecuting Attorneys, Probation and Parole Officers, and Military Courts to elicit information such as detailed incident reports, court documents, probation requirements, Court Martial documents and or restrictions essential to make a determination related to the Brady law. When all required information was obtained, I was able to resolve the appealed cases to determine if the denied firearm purchase was valid, and provide the appellant with the information needed to correct the prohibiting record when required.

In addition to my duties as a NICS Examiner and Supervisor, I volunteered my time to assist on the Standard Operations Procedures (SOP) taskforce. While working on the SOP taskforce, I received an SOP Modification Request Forms, requesting detailed information to modify an existing procedure relating to updated NICS Section federal policy and procedures. During my modification process,

I created a draft and forwarded the draft to the SOP Analyst to review and post on a discussion board for any additional comments. After being posted for 3 business days on the SOP Discussion Board for discussion I forwarded a final copy to NICS Enhancement, Development, Analysis and Strategy Team (EDAS) to incorporate into the SOPs. I reviewed 100% of my staff’s work and discussed any discrepancies and or common errors being made in detail on transactions being worked in an effort to train my staff to complete required work with NICS guidelines and procedures. I review examiners daily logs and submitted them into NICS log database. On a daily basis I assisted senior management with decision making process related to the NICS Section. I collected information; prepared reports; and presented data to senior management related to the effectiveness and efficiency of NICS. I make sure every employee is aware of EEO (Equal Employment Opportunity) counselors here at FBI CJIS Division, with a clear understanding of what circumstances this system is used. I ensured all employees were in compliance with all federal rules and regulations, and clarified specific questions that would arise. I worked closely with each employee to learn their individual strengths, capabilities and weaknesses. I interacted with the employees on a daily basis to monitor progress, and to answer questions.

On a daily basis, I used Microsoft calendar as a Time Management tool to ensure tasks demanded are met and to facilitate meeting and training requirements. I communicated with management daily to ensure all priorities and/or directives were met. I communicated with employees to establish work plans and to set short-term priorities. I maintained documentation on employees to provide appropriate, constructive feedback and guidance regarding employee performance. This information was then shared and discussed with management to address any special needs or suggestions in an effort to effect positive change. During this process I had a team member experiencing a personal family crisis resulting in a very stressful situation. I submitted Voluntary Leave Transfer Program forms, Family Sick Leave Forms, and organized and supervised an approved fundraiser. I made it a goal to work as a team player with supervisors and employees regardless of shift or functional assignment and did what was required to complete the mission of CJIS Division and the NICS Section. While I conducted my regular duties as a Legal Instrument Examiner Supervisor with the FBI National Instant Criminal Background Check (NICS) Operations Section, I was selected to train

(mentor) newly hired FBI National Instant Criminal Background Check NICS Operations Section Legal Instrument Examiners on the duties required to perform as a successful NICS Examiner based on my knowledge of NICS processes.

Training included:

• Explain NICS and its mission.

• How to navigate through and understand:

o NICS Database

o PC Client

o NCIC (State Records)

o IAFIS (FBI Records)

o FBI Net

o Initiate and complete NICS background checks.

o Read, analyze, and research criminal records for possible firearm disqualifiers. o Helping examiners understand and apply information received in classroom training. o Trained Examiners on specifics and understand NICS SOP’s. o Trained Examiners on Bureau policies and procedures. o Trained Examiners to utilize FBI Intranet.

o Trained Examiners to utilize Web Time and Attendance o Instruct Examiners to understand state and federal prohibitors I independently trained Examiners while I successfully carried out my regular duties as a NICS Examiner Supervisor . I demonstrated at an expert level in multitasking and organizational skills. I was always flexible throughout the training period due to fluctuations in working hours, classroom training, and various activities not on the training schedule. After training, I volunteered to continue to mentor the thirteen new examiners for two additional weeks to provide intense hands on training. I displayed professionalism and patience and remained courteous throughout the training process.

Jackson Surveying

06/2005 - 06/2008

Senior Operations Manager/Staff Engineer

Duties, Accomplishments and Related Skills:

As the Senior Operations Engineer, I was involved in all phases of organizing and overseeing all research, planning, organizing and directing all work for the Civil Engineering Department and Land Surveying Department. I worked daily with senior executives, supervisors, and employees within my office, senior officials and supervisors outside my organization. I established and maintained high departmental standards. I supported the maximizing of staff resources by independently overseeing all aspects of administrative and management functions necessary to ensure efficient departmental operations and workload balance. Primary Duties and Responsibilities:

• Supervise and lead staff engineers, surveyors, and technicians who design, plan, and develop State Civil Engineering projects, and oversee production, material testing, and quality control.

• Monitor newly hired employees to ensure mission critical Positions are staffed to meet all contracted requirements.

• Evaluate staff development and performance, through development plans and training to support required changes in working environment.

• Hold weekly meetings with staff to ensure open lines of communication, up- dates on any on-going projects and ensure new information is relayed timely manner.

• Direct and coordinate production, operations, quality assurance, And required testing.

• Plan and assign work to Supervisory Staff Engineers based on priorities and difficulty of assignments and continuously evaluates work performance.

• Write performance reviews and solve internal issues.

• Discuss and lay out project specifications.

• Make detailed weekly, monthly, and yearly plans to accomplish goals.

• Coordinate activities of unit with other units or organizations.

• Manage engineering staff and oversight of work, budgets, project management plans and workload forecasting.

• Develop and implement strategic and annual business development plan.

• Perform client management, coordination and communication with agencies such as Ohio Department of Natural Resources, West Virginia Department of Environmental Protection, Maryland Department of Environmental Protection, Pennsylvania Department of Environmental Protection, West Virginia Department of Highways, Ohio Department of Transportation, Virginia Department of Highways, Maryland Department of Highways Administration, and Maryland Department of Transportation.

• Conduct annual performance reviews in accordance with company policy and procedures.

• Organize and participate in business development activities.

• Develops performance standards and identify developmental and training needs of employees to improve productivity/quality of work directed.

• Organized with written proposal preparations and/or review. US Silicia Company

08/2004 - 07/2005

Senior Operations Manager/Engineer

Duties, Accomplishments and Related Skills:

As the Senior Operations Engineeer, I was involved in all phases of organizing and overseeing all planning, organizing and directing work for 28 employees within the Engineering Department. I worked daily with senior executives, supervisors, employees within my office, and senior officials and supervisors outside my organization. I would oversee all aspects of administrative and management functions necessary to ensure efficient and effective departmental operations. I was responsible to plan, direct and coordinate project schedules and operations of our organization while ensuring and improving the performance, productivity, efficiency and profitability of organizational operations through the provision of effective methods and strategies.

I supported and ensured the maximizing of staff resources by independently overseeing all aspects of administrative and management functions necessary to ensure efficient departmental operations and workload balance.

As the Senior Operations Engineer, I was involved in all phases of organizing and overseeing all design document preparation,including analysis, investigation, budgeting, surveying, drafting, design, hydrology, preparing project specifications, and construction cost estimates. Project preparations have included, West Virginia Department of Environmental Protection Storm Water Permits, involving watershed calculations, Storm Water Management and Erosion and Sediment Control plans for large commercial development. I worked hands on with employees both orally and in writing communication to ensure completion of projects. I designed and calculated required underground detention systems for all storm water management to maintain and control run-off from 100 year calculated storm events. I worked in the Silica Plant Labs to monitor and test various silica-sand samples that would arrive from various Silica Plants throughout the United States. I worked with a variety of Plant Specification programs and with various 2D and 3D plant-design components to complete required task in a timely and efficient manner.

While working as a Senior Operations Engineeer, I regularly organized team, unit, and supervisory meetings. I independently organized and over saw all self-initiated training sessions to better the knowledge of my staff, related to the changes in state regulations. I reviewed new procedures, requested clarification and adhered to all procedures. I recognized and informed supervisors and employees of discrepancies or inconsistencies with procedures, calculations, and problems that arose while working on specific projects for the purpose of keeping within the standards and guidelines that required immediate attention. I reviewed my staff’s work and discussed any discrepancies and/or common errors made in detail on projects being worked in an effort to train my staff to complete required work within guidelines and procedures. I reviewed employee’s daily logs and submit them in required database. On a daily basis, I assisted supervisors with decision making processes related to the specific projects being worked. I reviewed collected information, prepared reports, related to the effectiveness and efficiency of daily operations. I worked closely with each employee to learn and understand their individual strengths, capabilities, and weaknesses.

I interacted independently with the employees on a daily basis to monitor progress and to answer questions. On a daily basis, I use Microsoft calendar as a Time Management tool to ensure tasks demanded were met and to facilitate meeting and training requirements. I communicated with management daily to ensure all priorities and/or directives were met. I communicated with employees to establish work plans and to set short-term and long-term priorities. I maintained documentation on employees to provide appropriate, constructive feedback and guidance regarding employee performance. I made it a goal to work as a team player with supervisors and employees regardless of shift or functional assignment and did what was required to complete the mission of at hand. My daily duties would include the following:

• Coordination and Supervision across operations.

• Recommend process and policies improvements in support of organizational goals.

• Monitor adherence to rules, regulations and procedures.

• Monitor Production. Improvements to ensure the quality and quantity of employee productivity.

• Oral and written communication and Strategic Input.

• Develop strong client and employee relationships through continuous communication.

• Hands on approach to task management, employee and customer

• interaction.

• Strong time management and organizational skills.

• Strong analytical skills, ability to meet critical deadlines with accuracy, knowledge with organizational effectiveness.

Triad Engineering Incorporated

05/2003 - 08/2004

Senior Operations Manager- Permitting/Engineering

Duties, Accomplishments and Related Skills:

As the Senior Operations Engineere, I was responsible for all planning, organizing and directing work for the Engineering Mining Permit Department. I worked daily with senior executives, supervisors, employees within my office, senior officials and supervisors outside my organization. I would oversee all aspects of administrative and management functions necessary to ensure efficient departmental operations related to all permitting requirements. Establish and maintain high departmental standards. Responsible for leading and supervising a team of Civil Engineers, Mechanical Engineers, and Land Survey Teams, Pre-Mining permits, and Storm Water permits.

While working as a Senior Operations Manager, I was involved in all phases of design document presentation including investigation, surveying, drafting, design, hydrology, preparing project specifications, and construction cost estimates. Project preparations included the West Virginia Department of Environmental Protection Storm Water Permits, involving watershed calculations, Storm Water Management and Erosionand Sediment Control plans for large commercial development. Project preparation also included Storm Water Management for Mylan Pharmaceuticals, Sheetz Gas Stations, Fast Food Restaurants, and a variety of Apartment Complexes. National Pollution Discharge Elimination System Sewage Permits and Army Corps of Engineer Permits were also included in the various projects completed. I would plan and organize all required records, specifications, calculations, and required details needed on a certain project. I worked daily with senior officials and supervisors within my office, and outside my organization. When working on state organized projects. I communicated both orally and in writing with employees and supervisors on various levels to organize and discuss the ongoing projects and to receive any input that might assist on the completion of the project in an orderly fashion. When dealing with either a supervisor in office or out of office, I demonstrated skills when presenting an organized project to state officials to show clear and logical ideas that went into the organization of a project and the resources and on-site data that was collected as shown in the reports and project specifications. When working with any project, I made sound decisions to show and validate all calculations and data used on my findings. I researched and collected required data. After a project was completed, a series of copies were made showing both existing and proposed conditions of job site. I contacted and received calls from the state department individual working with the project to make changes or to answer or ask any questions that would arise. Various copies of the project transmittals were faxed to a variety of departments to keep updated data on the ongoing project. The Projects were drawn and designed using various AutoCAD Programs on my personal computer during the workday. I used power point to design and develop presentations. On a daily basis, I reviewed documents and/or drawing details that required successful completion of each and every project. I conducted research at local court houses for required legal documents to include; property deeds, property survey plats, final will and testaments and civil Cases pertaining to property disputes. This research would be utilized during any commercial or residential property survey to obtain specific coordinates utilized when determining property boundaries.

While working as a Senior Operations Manager, I regularly attended team, unit, and supervisory meetings. I attended self-initiated training sessions to better myself and the changes in state regulations. I reviewed new procedures, requested clarification, and adhered to all procedures. I recognized and informed supervisors of discrepancies or inconsistencies with procedures, calculations, and problems that arose while working on specific projects for the purpose ofkeeping within the standards and guidelines that required immediate attention. I reviewed 100 percent of my staff’s work and discussed any discrepancies and/or common errors being made on projects being worked in an effort to train my staff to complete required work within guidelines and procedures. I reviewed employee’s daily logs and submit them into a database. On a daily basis I collected information, prepared reports, and presented data to top executives related to the effectiveness and efficiency of daily operations. I clarified specific questions that arose. I performed a variety of complex management/program analysis functions and advises managers and operational personnel on difficult and/or complex issues. I worked closely with each employee to learn their individual strengths, capabilities, and weaknesses. I interacted with the employees on a daily basis to monitor progress answer questions, and provide supervision to address all problems. On a daily basis, I used Microsoft calendar as a Time Management tool to ensure tasks demanded were met and to facilitate meeting and training requirements. I communicated with management daily both orally and in writing to ensure all priorities and or directives were met. I communicated with employees to establish

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