Victoria Christiansen

** ******* ****, ****** **, 48370

adunld@r.postjobfree.com

586-***-****

Skills Summary:

Team leader and communicator that oversees the management and creation of documentation. Creation of metrics, SharePoint dashboards and experienced with publishing of tools for other environment gap analysis to drive consistency. Provide continuous improvement to the business tools ensuring ease of use, creating new reports and various other changes that make them robust for business needs, including manuals, work instructions, reports and creation of interactive dashboards.

Work History:

Total Filtration Services, Auburn Hills MI

IT Technical Analyst – July 2021- Present

Work Description:

Monitor reporting requests progress by tracking activity and inventory; resolving problems; publishing progress reports; recommending actions

Serve as liaison for users by ensuring process are understood and documented

Implement best practices and assist subject matter experts to help with compliance

Manage the design, maintenance, and execution of testing strategies and plans in support of multiple initiatives

Create ad hoc reporting scripts; Ensuring timely delivery of reports to internal and external customers.

Interpreting, analyzing, and making recommendations regarding data accuracy and data collection needs and processes

Performing analytical reviews for users reporting

Maintaining reporting documentation

Crafting documentation supporting the scheduled reporting

Maintaining all aspects of business analytics by identifying opportunities for improvement.

Work with other reporting analysts and management to find opportunities to reduce overlapping processes

Identify and document issues and coordinate with SME for corrective action

Create and monitor reporting requests progress by tracking activity and inventory; resolving problems; publishing progress reports; recommending action

Implement reporting standards and best practices and assist with the communication and management of acceptable data usage policies; help users to ensure compliance and appropriate usage

Support cross-functional teams and to build relationships with members of workforce

Provide analysis, definition, and direction to computer applications related development and maintenance activities.

Analyze, map, and review converted data for accuracy.

Ensure correct business functionality, requirements, and industry standards are addressed within the software application.

Develop detailed business user requirements, system documentation, workflow procedures, and data test plans.

Review Technical Documents. Collect, develop, analyze, and edit Business Process.

Report comparison, development, and compilation

TI Automotive (Fluid Systems), Auburn Hills MI

Technical Writer and Data Specialist May 2012 – July 2021

Work Description:

Conduct global communization of standards and best practices meetings.

Create/administrator of Global SharePoint request site to support laboratory project management, scheduling, metrics, and support.

SharePoint administrator for change management systems, including:

Create/support North America testing systems in SharePoint - Test request database management, access - Workflow maintenance - Department metrics generation - Systems integration and enhancements.

Supervises, writes, and edits technical test reports obtained from test data, observation and feedback from Test Engineers and other applicable parties.

Performs audits of test reports for clarity before submission to customers and creates department KPIs.

Understands, organizes, and edits test data from multiple sources into concise documentation according to set standards (order, clarity, conciseness, style, and terminology).

Responsible for document review and control for Customer/Product specifications, Test Reports work instructions / methods and forms

Create tools to link APQP process, change management process and testing services linked from SharePoint.

Tweddle Group, Clinton Township MI Technical Writer June 2008 – May 2012

Work Description:

Establish new authoring system requirement; assessed skills and work process as required on site at Nissan in Japan.

Responsible to identify necessary changes for Nissan Automotive using engineering drawings and information and other documentation provided by client.

Research and document changes from model year to model year

Create spreadsheet tools for effectively projecting upcoming projects and due dates.

Travel to assembly plants during pre-production vehicle builds to conduct on vehicle validation for clear and exact representation of necessary changes from past model year.

Produce and document changes sent from customer for necessary updates to manuals.

Create a tool to easy track and total the number of late and on time performance.

Sun Communities Inc., Southfield MI Technical Trainer Nov. 2006 – June 2008

Work Description:

Create, revise, and maintain online operations and user manuals for employees.

Train all new field managers on software in classroom environment.

Maintain, create, and support software for off-site users. Create and update user website with training material.

Support user calls to expedite resolution to problems.

Update intranet material with job aids, updated schedules, and enter new users for web-based training.

Create new documentation from testing, for flawless transitions when changes occur.

Conduct CBT and WBT for field employees.

Collaborate with Programming and Development to perform program testing and debugging as new changes are made to software.

Bartech Group, Livonia MI Change Coordinator, March 2006 – November 2006

Work Description:

Document changes from suppliers for all General Motors Plant facilities.

Organize and create monthly reports of all activities for each facility, and user activity.

Train and create material for new users for new processes.

Facilitate with engineering, assembly plants, suppliers, and purchasing for flawless changes within General Motors plants and assembly locations.

Gonzalez Contract Services, Troy MI Process Engineer, July 1996 – December 2005

Work Description:

Work as liaison to preserve relations with assembly plants. Organize, evaluate, and comprehend engineering documentation, such as drawing, specifications, photographs, and electronic math data to develop assembly instructions.

Manage and execute necessary changes to support APQP.

Write/create technical documentation for assembly procedures.

Exercise judgment in creation of documentation when conflicting issues materialize.

Train workforce in computer related tools from internal changes in software and departmental upgrades

Able to clearly read, manipulate and understand drawing specification and electronic math data provided from engineers and designers.

Interface with engineers, analyses, manufacturing, and designers to produce best practice for assembly sequence.

Education:

●Baker College - Bachelor of Business Leadership

oSeptember 2004 - March 2006 Clinton Township, MI Major: Business GPA: 3.7

oHonors: Magna cum Laude

●Oakland Community College

oMajor: Communication Speech: GPA 4.0

●Macomb Community College

oJune 1996 – May 1998 Warren, MI Degree: Associates in Applied Science 1998, GPA: 3.3

oCertificate in Technical Illustration, 1998 Certificate in Cooperative Education, 1998

Awards, Certifications and Skills:

ISO/IEC 17025:2017 Transition Workshop, Advanced SharePoint 2010, Owner's Certificate Managing Risk, President's List- Baker College, iMAN certified, GMU Outstanding Achievement, Processor Development Certificate

Computer Software: Infor CSD, SharePoint, G-Suites, Office 365, MS Word, MS Excel, MS PowerPoint, MS Access, MS FrontPage, MS Outlook, Adobe PageMaker, Epic Editor, Content@ Explorer, Space Vision, Camtasia Studio, Adobe Illustrator, Adobe LiveMotion, Paint Shop Pro, Unigraphics, Lotus Notes, and Yardi (customized software).

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