ROSEANN S. WILLIAMS

**** **** ****** **

Washington, DC 20018

Home: 202-***-****

Cell: 301-***-****

adunl6@r.postjobfree.com

PROFESSIONAL EXPERIENCE

•Advanced ability to manage complex projects to meet and exceed deadlines.

•Excellent time management and organization skills, ability to exercise independent judgement.

•Ability to resolve problems utilizing analytical, quantitative methods and skills developed during my professional career.

•Ability to concurrently coordinate diverse projects from inception to fully operational status utilizing the SMART approach.

•Proficient in Microsoft Office, Excel, Publisher, Power Point, Access, Microsoft Outlook, Quicken, WordPerfect, Reps, Telemajic, ECIN, TPS, People Soft, Answers on Demand, Top School, Grad Pro, Moodle, DocuSign.

ACCOMPLISHMENTS

Associate Registrar/Online Operations-System Administrator

•Facilitated student registration including managing the creation and maintenance of semester courses.

•Administered the student registration process.

•Assisted Academics with course schedules, updating degree maps, SAP (Student Academic Progress) and Dismissal Letters.

•Worked with deans and program directors to troubleshoot and resolve issues relating to registration and student academic records.

•Enrolled students; reconciled files for no shows, grads and drops.

•Prepared daily attendance roster for scheduled classes.

•Processed Course Registration Forms and Student Status Change Request (SSCR).

•Processed transfer of credits and official transcripts.

•Coordinated and completed special assignments and projects.

•U.S. Department of Homeland Security DSO for Sevis international students.

•Processed applications and registrations for UBIS (University College of Business and International Studies) students.

•Maintained extensive student document files in compliance with the Middle State Commission of Higher Education. Regulations.

•Secured student records in compliance with Family Education Rights and Privacy Act.

•Telecommuted - facilitated online operations with eCollege and Moodle.

Office Manager/Administrative Assistant

•Database management - responsible for processing data, monitoring computers and scanning tax returns into a high speed scanner, converting into PDF files.

•Responsible for maintaining and filing prior year returns and documents.

•Prepared weekly employee schedules, responsible for overall office/cash management, including daily cash deposit reconciliations. Supervised tax preparers and office staff.

•Utilized clerical and technical procedures to monitor and support management analysis of data and work performance.

•Primary liaison to resolve complaints and tax issues, responded to customer and public inquiries. Consulted tax law handbooks or bulletins to research data and resolve tax issues.

•Income tax course instructor and training instructor for TPS software program. Facilitator for on-line courses and training updates.

• Reviewed confidential financial records, calculated preparation fees, checked data input, verified totals, computed taxes owed and/or overpaid, utilizing income tax software, and calculators.

•Maintained calendar, scheduled appointments, updated contact information using Microsoft Office Outlook.

•Processed payroll, accounts receivables/ payables, reconciled bank statements, reviewed financial records, completed expense reports.

•Reviewed invoices, credit card bills, processed check requests for payment.

•Compiled data and developed budget for Board approval, implemented logistics for office operations and procedures.

•Researched, identified and prepared grants for entities of the Trust.

•Performed administrative task - utilizing multi-line telephones, responsible for answering incoming calls and greeting visitors.

Marketing and Admissions

•Coordinated marketing activities with the goal of increasing leads, sales, and market place awareness for over 300 independent living and long-term care cottages/apartments.

•Revised marketing plan to incorporate situation analysis, positioning strategy, lead and referral generation/sales.

•Coordinated logistics for meetings, special events, open houses and marketing presentations to internal and external local organizations.

•Responsible for planning, developing, coordinating, and analyzing marketing budget, approval of service invoices for payment.

•Developed Excel spreadsheet to track and monitor the budget.

•Researched actuarial data, prepared weekly and monthly reports comprised of statistics pertaining to unit reservations, occupancy rate, unit turnover, and department activities.

•Maintained and updated confidential client information and files utilizing Reps, PeopleSoft, and Telemagic.

•Financially pre-qualified clients, processed payments, prepared contracts, and admission documents, prepared and maintained confidential financial and medical files regarding clients.

•Oriented new residents by explaining Resident Right’s, HIPPA, contract and services.

•Facilitator for new employee orientation and training, supervised marketing staff.

PROFESSIONAL DEVELOPMENT

2012-2016 Associate Registrar/Online Operations-System Administrator

University of the Potomac

Washington, DC

2004-2012 Office Manager

Mildred Ridgley Gray Charitable Trust, Inc.

Mitchellville, Maryland

2007-2009 Office Manager/Processing Center Manager

Jackson Hewitt Tax Services (Smart Tax of North Carolina

Raleigh, North Carolina

2005-2006 Marketing & Sales Coordinator

Hermitage in Northern Virginia

Alexandria, Virginia

2004-2005 Office Manager

H&R Block

Temple Hills, Maryland

1989-2004 Director of Marketing and Admissions/Admissions

Coordinator/Move-In Coordinator

Collington Care Services/Collington Episcopal Life Care Community

Mitchellville, Maryland

EDUCATION

AA - Marketing - Strayer University

BS - Business Administration, Major - IT, Minor - Strayer University

SKILLS/AWARDS

Alpha Chi National Honor Society, Alpha Sigma Lambda National Honor Society, President’s List, Dean’s List, Honor Roll, Lecturer at AAHSA, MANPHA, and Southwest Institute on Aging Annual Conferences, H&R Block Income Tax Course, Jackson Hewitt Tax Instructor, Life Underwriter Training Council Course - Part I & II, AARP Volunteer Tax-Aide, John Hopkins COVID-19 Contact Tracing Certificate, 2020 Census Enumerator

Contact this candidate