Administrative Assistant
Resume:
CONTACT
************@*****.***
PITTSBURGH, PA
AREAS OF
E X PERTISE
Business operations
Project management
Digital marketing
Technology proficiency
Communication
Leadership
Operations support
Administration
Documentation Reporting
Translation / Interpretation
Target growth management
Acquisition process
Quality assurance
Customer service & support
Software data entry
Scheduling and Calendar
Culture Awareness
Microsoft office
EDUCATION
Bachelor's Degree - Technology
Management
Iberoamerican University / South Sports
University (UDS)
San Carlos, Venezuela
• Thesis: Knowledge in the
Management of HR in
Organizations.
• International Students Club vice-
president.
• Tutoring international students.
• Assistant English teacher.
ABOUT ME
Professional and confirmed administrative support officer, goal-driven project planner and manager, bringing forth more than 11 years of experience in technology management, business operations and customer service. As well as broad-based experience in organizational planning and project management, RH and translation/interpretation services. All are backed by a Bachelor's Degree, plus multiple training and certifications. Proactive, well-seasoned resourceful coordinator, succeeded to perform and evaluate custom services for local, nonprofits, and international organizations. Inspirational leader, demonstrating a well-rounded skill of interpersonal and relationship-building competencies, recognized expert in success and results- driven. Seeking a next-step career opportunity to thrive in a new challenging and innovative position, directly impacting business growth and success. E X PERIENCES SNAPSHOT
ADMINISTRATIVE ASSISTANT
UPMC Western Psychiatric Hospital / Pittsburgh, United States 01/2022 – Current ADMINISTRATIVE ASSISTANT / SPANISH INTERPRETER
East Liberty Family Health Care Center / Pittsburgh, United States 07/2018 – 10/2021 BILINGUAL CUSTOMER SERVICE REPRESENTATIVE
Dollar Energy Fund / Pittsburgh, United States 02/2017 – 05/2018 EXECUTIVE ASSISTANT
Group Arenas D&G / Tinaquillo, Venezuela 06/2013 – 11/2016 ADMINISTRATIVE SUPPORT
Iberoamerican University (UDS) / San Carlos, Venezuela 11/2011 – 04/2013 PROFESSIONAL E X PERIENCES
ADMINISTRATIVE ASSISTANT
UPMC Western Psychiatric Hospital / Pittsburgh, United States 01/2022 – Current
Arrange office gatherings and perform day-to-day administrative functions such as duplication, organization, registration, correspondence and typing.
Provide authority to facilitate the work process of employees and provide considerable regulatory support to single or multiple divisions.
Hold responsibility all aspects of the purchasing of volumes/varieties of materials within assigned fields, including purchasing requisition review.
Establish a reasonable technique for maintaining various accounting and monetary records for informed money market choices.
Assist manager and division in making presentations, scheduling board of directors, scheduling meetings, preparing office accounting sheets, making PowerPoint presentations, costing for senior management and other general assistance activities.
Develop and distribute agendas and meeting materials, attending to record detailed minutes.
Oversee time and attendance, managing KRONOS, PTO Calendar, and regulations.
Manage the CIP quarterly cooperation program/fellowship ensuring opportunities runs smoothly, for example: stage picking, and meeting rooms; providing food administrations, sending welcome schedules, the agendas, and the sharing of specialists, and individual staff.
Organize and plan each of the details before the occasion and deal with coordinated multi-day gatherings, conferences, and clinical studies.
Praise for the organization of travel, reservation of plane tickets, accommodation, food, and transportation allowances as well as maintenance of stock of provisions.
ALBANI MICHELLE ZAMARO
Administrative Support Manager & Business Coordinator Project Management Customer Service - multilingual I NTERPERSONAL
& SOFT SKILLS
Analytical& critical thinking
Methodical approach
Structure organization & planning
Teamwork
Problem-solving
Active Listening
Detail Orientation
Relationship building
Time management
Willingness to improve
Multi-tasking Adaptability
Creative & Proactive
Multicultural
C ERTIFICATIONS
Translation and Interpretation
English/Spanish
(2016). Ibero-American University (UDS).
Multicultural Studies
(2015). Ibero-American University (UDS).
Digital Marketing
(2015). Ibero-American University (UDS).
Public Speech
(09/2014 – 02/2015). National Institute of
Educational Cooperation (INCES).
Scientific writing
(2014). Ibero-American University (UDS).
Knowledge in the Management of HR in
Organizations
(2014). Ibero-American University (UDS).
Qualities of a Successful Leader
(2012). SPEAR Consulter's.
Social Dimension of Education
(2012). Ibero-American University (UDS).
Administrative System SAINT
(2011). National Institute of Educational
Cooperation (INCES).
LANGUAGES
English
Native / full working proficiency C2
Spanish
Native / full working proficiency C2
Portuguese
Elementary proficiency A2, 1
Japanese
Beginner A1, 0/0
ADMINISTRATIVE ASSISTANT / SPANISH INTERPRETER
East Liberty Family Health Care Center / Pittsburgh, United States 07/2018 – 10/2021
Demonstrate a high level of administrative competence to oversee office operations.
Redesigned helpful cycle to additionally foster productivity drives and see the all-inclusive strategy of the association.
Improved productivity initiatives, managing office support tasks and coordinating itinerary and multiple schedules creating agendas, spreadsheets, presentations, and other documents to enhance collaborative process.
Monitored office inventory to maintain adequate supply levels and order products.
Protected unnecessary expenses and avoid problems, for instance, overloading and missing the mark on inventory by checking office stocks.
Communicated with bosses through calls, emails, and correspondence to drive legitimate change and increase specialist responsibility.
Assessed organization's policies, making suggestions to improve work productivity, team collaboration, recruiting and hiring initiatives, as the " Cultural Sensitivity Committee" to strengthen cultural integration.
Bilingual dominance applied for the study and translation of concentrated files, structures and technical materials into English and Spanish.
Interpreted verbal information during examinations, tests, and treatments.
Boosted awareness, understanding and skills necessary to work in diverse environment. BILINGUAL CUSTOMER SERVICE REPRESENTATIVE
Dollar Energy Fund / Pittsburgh, United States 02/2017 – 05/2018
Delivered fast, friendly, and knowledgeable service for routine questions and service complaints maintaining customer satisfaction with forward-thinking strategies.
Used of multi-line phone, answering 80+ calls per day in busy, fast-paced office for both English and Spanish -speaking customers.
Achieved results with accuracy and precision while maintaining detailed administrative processes.
Prepared customer support personnel for the unique needs of non-English speaking customers.
Specialized skills and determination for timely and productive identification of client issues.
Manage overall grants management system (including data entry, data management and data quality controls).
Oversee grants administration (manage requests, review proposals, reporting and evaluation timing, write acceptance and declination letters, etc.) EXECUTIVE ASSISTANT
Group Arenas D&G / Tinaquillo, Venezuela 06/2013 – 11/2016
Communicated administration choices to achieve understanding and recognition with Chiefs.
Handled effectively numerous clerical duties, as reviewing and prioritizing mail, composing correspondence, ordering materials to prevent shortages, organizing workspaces, coordinating travel arrangements.
Coordinated and led executive and client meetings for fundraising and provision of food.
Monitored progress within the monetary and regulatory framework to ensure proper administration.
Captured receipt information in the enterprise dataset and refreshes intricacies including customer contact and transportation dates to keep data up to date.
Improved the reputation of the organization through media openness, guiding brand promotion and engagement efforts.
Developed and executed HR techniques and drivers that align with corporate objectives.
Met monetary objectives by establishing the annual financial plan, accounting for consumption, dissecting differences and starting remedial activities. ADMINISTRATIVE SUPPORT
Iberoamerican University (UDS) / San Carlos, Venezuela 11/2011 – 04/2013
Responded to calls and messages and provided direct data to personnel.
Used of UDS programming for planning study folders and key product information.
Established clear rules to assist students in asking questions about classes, enrolment and clearances.
Enhanced colleague engagement and confidence through pleasant and effective correspondence via phone and endless email.
Used MS Office to boost efficiency and design different macros to robotic time-consuming businesses.
Perform other clerical receptionist duties such as filing, photocopying, faxing.
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