CONTACT

+1-412-***-****

adunkp@r.postjobfree.com

**** ******* ***, *****

PITTSBURGH, PA

AREAS OF

E X PERTISE

Business operations

Project management

Digital marketing

Technology proficiency

Communication

Leadership

Operations support

Administration

Documentation Reporting

Translation / Interpretation

Target growth management

Acquisition process

Quality assurance

Customer service & support

Software data entry

Scheduling and Calendar

Culture Awareness

Microsoft office

EDUCATION

Bachelor's Degree - Technology

Management

Iberoamerican University / South Sports

University (UDS)

San Carlos, Venezuela

• Thesis: Knowledge in the

Management of HR in

Organizations.

• International Students Club vice-

president.

• Tutoring international students.

• Assistant English teacher.

ABOUT ME

Professional and confirmed administrative support officer, goal-driven project planner and manager, bringing forth more than 11 years of experience in technology management, business operations and customer service. As well as broad-based experience in organizational planning and project management, RH and translation/interpretation services. All are backed by a Bachelor's Degree, plus multiple training and certifications. Proactive, well-seasoned resourceful coordinator, succeeded to perform and evaluate custom services for local, nonprofits, and international organizations. Inspirational leader, demonstrating a well-rounded skill of interpersonal and relationship-building competencies, recognized expert in success and results- driven. Seeking a next-step career opportunity to thrive in a new challenging and innovative position, directly impacting business growth and success. E X PERIENCES SNAPSHOT

ADMINISTRATIVE ASSISTANT

UPMC Western Psychiatric Hospital / Pittsburgh, United States 01/2022 – Current ADMINISTRATIVE ASSISTANT / SPANISH INTERPRETER

East Liberty Family Health Care Center / Pittsburgh, United States 07/2018 – 10/2021 BILINGUAL CUSTOMER SERVICE REPRESENTATIVE

Dollar Energy Fund / Pittsburgh, United States 02/2017 – 05/2018 EXECUTIVE ASSISTANT

Group Arenas D&G / Tinaquillo, Venezuela 06/2013 – 11/2016 ADMINISTRATIVE SUPPORT

Iberoamerican University (UDS) / San Carlos, Venezuela 11/2011 – 04/2013 PROFESSIONAL E X PERIENCES

ADMINISTRATIVE ASSISTANT

UPMC Western Psychiatric Hospital / Pittsburgh, United States 01/2022 – Current

Arrange office gatherings and perform day-to-day administrative functions such as duplication, organization, registration, correspondence and typing.

Provide authority to facilitate the work process of employees and provide considerable regulatory support to single or multiple divisions.

Hold responsibility all aspects of the purchasing of volumes/varieties of materials within assigned fields, including purchasing requisition review.

Establish a reasonable technique for maintaining various accounting and monetary records for informed money market choices.

Assist manager and division in making presentations, scheduling board of directors, scheduling meetings, preparing office accounting sheets, making PowerPoint presentations, costing for senior management and other general assistance activities.

Develop and distribute agendas and meeting materials, attending to record detailed minutes.

Oversee time and attendance, managing KRONOS, PTO Calendar, and regulations.

Manage the CIP quarterly cooperation program/fellowship ensuring opportunities runs smoothly, for example: stage picking, and meeting rooms; providing food administrations, sending welcome schedules, the agendas, and the sharing of specialists, and individual staff.

Organize and plan each of the details before the occasion and deal with coordinated multi-day gatherings, conferences, and clinical studies.

Praise for the organization of travel, reservation of plane tickets, accommodation, food, and transportation allowances as well as maintenance of stock of provisions.

ALBANI MICHELLE ZAMARO

Administrative Support Manager & Business Coordinator Project Management Customer Service - multilingual I NTERPERSONAL

& SOFT SKILLS

Analytical& critical thinking

Methodical approach

Structure organization & planning

Teamwork

Problem-solving

Active Listening

Detail Orientation

Relationship building

Time management

Willingness to improve

Multi-tasking Adaptability

Creative & Proactive

Multicultural

C ERTIFICATIONS

Translation and Interpretation

English/Spanish

(2016). Ibero-American University (UDS).

Multicultural Studies

(2015). Ibero-American University (UDS).

Digital Marketing

(2015). Ibero-American University (UDS).

Public Speech

(09/2014 – 02/2015). National Institute of

Educational Cooperation (INCES).

Scientific writing

(2014). Ibero-American University (UDS).

Knowledge in the Management of HR in

Organizations

(2014). Ibero-American University (UDS).

Qualities of a Successful Leader

(2012). SPEAR Consulter's.

Social Dimension of Education

(2012). Ibero-American University (UDS).

Administrative System SAINT

(2011). National Institute of Educational

Cooperation (INCES).

LANGUAGES

English

Native / full working proficiency C2

Spanish

Native / full working proficiency C2

Portuguese

Elementary proficiency A2, 1

Japanese

Beginner A1, 0/0

ADMINISTRATIVE ASSISTANT / SPANISH INTERPRETER

East Liberty Family Health Care Center / Pittsburgh, United States 07/2018 – 10/2021

Demonstrate a high level of administrative competence to oversee office operations.

Redesigned helpful cycle to additionally foster productivity drives and see the all-inclusive strategy of the association.

Improved productivity initiatives, managing office support tasks and coordinating itinerary and multiple schedules creating agendas, spreadsheets, presentations, and other documents to enhance collaborative process.

Monitored office inventory to maintain adequate supply levels and order products.

Protected unnecessary expenses and avoid problems, for instance, overloading and missing the mark on inventory by checking office stocks.

Communicated with bosses through calls, emails, and correspondence to drive legitimate change and increase specialist responsibility.

Assessed organization's policies, making suggestions to improve work productivity, team collaboration, recruiting and hiring initiatives, as the " Cultural Sensitivity Committee" to strengthen cultural integration.

Bilingual dominance applied for the study and translation of concentrated files, structures and technical materials into English and Spanish.

Interpreted verbal information during examinations, tests, and treatments.

Boosted awareness, understanding and skills necessary to work in diverse environment. BILINGUAL CUSTOMER SERVICE REPRESENTATIVE

Dollar Energy Fund / Pittsburgh, United States 02/2017 – 05/2018

Delivered fast, friendly, and knowledgeable service for routine questions and service complaints maintaining customer satisfaction with forward-thinking strategies.

Used of multi-line phone, answering 80+ calls per day in busy, fast-paced office for both English and Spanish -speaking customers.

Achieved results with accuracy and precision while maintaining detailed administrative processes.

Prepared customer support personnel for the unique needs of non-English speaking customers.

Specialized skills and determination for timely and productive identification of client issues.

Manage overall grants management system (including data entry, data management and data quality controls).

Oversee grants administration (manage requests, review proposals, reporting and evaluation timing, write acceptance and declination letters, etc.) EXECUTIVE ASSISTANT

Group Arenas D&G / Tinaquillo, Venezuela 06/2013 – 11/2016

Communicated administration choices to achieve understanding and recognition with Chiefs.

Handled effectively numerous clerical duties, as reviewing and prioritizing mail, composing correspondence, ordering materials to prevent shortages, organizing workspaces, coordinating travel arrangements.

Coordinated and led executive and client meetings for fundraising and provision of food.

Monitored progress within the monetary and regulatory framework to ensure proper administration.

Captured receipt information in the enterprise dataset and refreshes intricacies including customer contact and transportation dates to keep data up to date.

Improved the reputation of the organization through media openness, guiding brand promotion and engagement efforts.

Developed and executed HR techniques and drivers that align with corporate objectives.

Met monetary objectives by establishing the annual financial plan, accounting for consumption, dissecting differences and starting remedial activities. ADMINISTRATIVE SUPPORT

Iberoamerican University (UDS) / San Carlos, Venezuela 11/2011 – 04/2013

Responded to calls and messages and provided direct data to personnel.

Used of UDS programming for planning study folders and key product information.

Established clear rules to assist students in asking questions about classes, enrolment and clearances.

Enhanced colleague engagement and confidence through pleasant and effective correspondence via phone and endless email.

Used MS Office to boost efficiency and design different macros to robotic time-consuming businesses.

Perform other clerical receptionist duties such as filing, photocopying, faxing.

Contact this candidate