Supply Chain Logistics

PROFESSIONAL SUMMARY

Experienced and business-savvy professional experienced in quality assurance, risk management, export analysis and order management with 9 years of progressive experience across the industries. Four years combined Management/Supervisory experience. Proven ability to combine vision, ingenuity and strong business acumen with 13+ years of experience utilizing strategic, organization and crisis management skills to consistently provide quality service to the customer.

CORE PROFESSIONAL STRENGTHS

Forward Thinking Vendor Negotiations Planning/Forecasting Customer Relations Strategic Sourcing Logistics/Distribution/Exports Project Management SAP System (8 years) Quality Management Microsoft Software Multi-Level/Multi Locations Safety Awareness

PROFESSIONAL EXPERIENCE

Quality Assurance – Southcentral Foundation, Anchorage, AK 7/2019 to 3/2022

Worked with senior management and committees to identify, develop, and improve systems and processes to assure high quality in the organization. Monitored and maintained quality assurance processes to meet established compliance, policies and procedures, performance quality and safety standards. Monitored implemented and audited internal processes necessary to achieve or maintain applicable federal, state, and municipal accreditation standards (JCAHO, AAAHC, CMS, CLIA), accomplished through onsite evaluations and internal audits. Managed customer owner complaints by conducting investigations related to customer grievances. Provide consultation to staff on how to effectively manage customer complaints. Monitored performance in relevant areas according to applicable standards and take necessary action to advise/assist to reach established performance levels.

●Developed team communications and information for Quality Assurance Specialist meetings.

●Increased customer satisfaction by resolving customer-owner complaints.

●Developed and managed leadership daily pandemic status reports.

●Project managed the development of a new Audit module & the preparation of the AAAHC accreditation survey.

CSL Coordinator/Logistic – Methanex, Plano, TX (Contract) 10/18 to 2/19 Responsible for managing the service/logistics requirements for a group of key customer accounts ensuring product delivery and service requirements are met or exceed customer expectations and fall within customer contractual requirements. This is accomplished through flawless, end-to-end order management and close collaboration with 3rd party logistics providers. Obtain forecasts and review and resolve forecast variances. Analyze forecast for demand changes and impact on inventory/capacity constraints using Consumption and Terminal reports. Support month end activities as needed; reconcile terminal and PeopleSoft inventories. Coordinate day-to -day operations with third party providers including Terminals, Surveyors, Barge providers. Report Key Performance Indicators for terminal performance monthly.

●Created a daily flow sheet to provide accuracy and checks and balances.

●Developed tracking system to determine the completion of transport.

Lead Export Analyst – Baker Hughes, Claremore, OK -Centrilift, BOT and Inteq 11/13 to 7/15

Team Lead with 7 export analysts utilizing SAP and the most economically advantageous and efficient means of delivering the organizations products of oil well components and supplies concurrent with delivery schedules and deadlines. Personally managed exports to include hazardous material to a minimum of sixty-four different countries to include corporate and governmental customers and high-risk import destinations. Managed charter flights, multi-modal shipments, letters of credit, forecast needs for special equipment. Responded and assisted to complex customer inquiries, including research and assistance with escalation on priority issues. Executed Reverse Logistics processes. Handled special projects, as assigned.

●Saved the company over $56,000 in shipping charges due to sanctions.

●Managed $100,000,000 in shipped product.

●Achieved a 99% on time delivery rating.

●Developed and trained cross Atlantic personnel by hosting foreign training conference.

●Developed and managed a complex Importation license system in accordance with the Congo government requirements.

●Received excellent reviews from international teams through in-house rewards system.

Export Analyst – Baker Hughes, Tulsa, OK - Centrilift, BOT and Inteq 4/10 to 11/13

Reviewed proposals by carriers and agencies for modifications of rates and transportation regulations to determine their impact. Requested and obtained shipment release from governmental agencies as appropriate, including importation license, pre-inspections requirements Provided documentation utilizing SAP for distribution to include commercial invoice, packing list, certificate of origins, EEI, certificate of quality, certificate of insurance, BOL, BOL rider. Requested/reviewed/ approved mode of transport proposal/quote from freight forwarder, expedited shipments and resolved invoice/ receiving issues.

●Contributed to a savings of $8,000 in trucking fee’s due to proactively pre-planning.

●Contributed to a savings of $1500 anti-dumping duty due to going the extra mile to provide additional documentation.

●Achieved a 99% on time delivery rating.

●Developed exporting templates utilized by the team to organize the process flow for shipments that resulted in increased organization and efficiencies.

Coordinator, Order Management – Baker Hughes, Claremore, OK – Centrilift 8/07 to 4/10

Provided order management for international countries. Coordinated Customer Order process within SAP such as order entry, monitor, pick, pack and ship. Coordinate transportation from point of origin to the end destination by means of a freight forwarder. Prepared international export documents within SAP, arrange international export shipment pre-inspection and prepare the accounting invoice.

●Provided Distribution/Control Tower reports used as an indicator to develop process improvements.

●Evaluated shipping discrepancies and ensured resolution of customer issues while complying with company policies.

●Contributed to the development of the process flow for the ESP Global Satellite product.

Child Protection Investigator, Career Development Specialist, Social Services Specialist 9/00 to 8/07 State of Oklahoma, Department of Family Services

Provided crisis intervention and conducted child protection investigations on child abuse allegations in multiple counties to include foster home allegations. Represented the child at adjudication hearings in support of the child’s protection. Responsible for a six-county area in northeastern Oklahoma to provide career development for clients participating in DFS programs. Negotiated employment training agreements with local employers.

●Utilized and developed available technology daily to track and monitor assignments.

●Developed relationships and rapport with customers, county staff and community partners.

●Provided retention services to stabilize and deal with crisis situations.

●Conducted 230+ hours of relationship and communication training.

EDUCATIONAL AND TRAINING/PROFESSIONAL DEVELOPMENT

BA Degree, Business Administration, Langston University Tulsa, OK

●Training: Baker Hughes Team Lead Training, completed numerous courses and seminars in customer service, time management, leadership, performance assessment, Hazmat, SAP, EPIC, Character First, Crisis Mgmt-FEMA, Academy- Child Protective Services, and Family Social Services Division. Various graduate level courses in Management.

●Professional Societies/License: NAPW Tulsa Chapter, Women Resource Group, Toastmasters; Oklahoma Marriage Initiative/Public Strategies, Within My Reach relationship workshop facilitator.

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