Marcelino Jasso

**** ********* ***

Lynwood, CA, 90262

310-***-****

adunkj@r.postjobfree.com

CSR with 10+ years of experience providing excellent customer service to customers about their shipments via email/phone and maintaining the utmost professionalism. PROFESSIONAL EXPERIENCE

LF LOGISTICS Santa Fe Springs, CA

Import CSR Specialist June 2021 – Present

● Run a report and prioritize shipments arriving close to ETA provided by major SSL carriers

● Answered emails promptly and provided excellent professional customer service with a courteous presence over the phone

● Scanned and uploaded files to customer files

● Handled trouble shipments with major SSL carriers via email or over the phone to get status on import shipments

OEC GROUP Cerritos, CA

Intermodal Coordinator December 2017 – April 2020

● Curated dwell data excel report to trace import containers and provide sales forecast on routing import shipments

● Provided PU # to customers both over email and through phone requests

● Ensured customer satisfaction through the resolution of conflicts with ease and provided consistent updates on cargo and mail statuses throughout the shipment process

● Assisted customers with various requests that dealt with providing Arrival Notices, checking customs clearance with SSL, LFD at the port terminal, and providing demurrage/detention invoices from the SSL BIOHORIZON MEDICAL Torrance, CA

IT Web Developer / Inventory Manager January 2015 – December 2017

● Optimized HTML code and resized web assets to enhance speed and performance of site

● Curated end-user training for website maintenance and updates, maintained and supported Apple and Windows PC for end users, entered new/updated vendors profile information into Microsoft Dynamics CRM

● Resolved website image issue of distortion by ensuring unit of measure matched with company software

● Handled daily operations of packing and shipment preparation, entered new inventory, updated metrics, and investigated any variances through daily count and quarterly audits

● Optimized PO (purchase orders) for vendors to drop ship items directly to patients, rotated stock, and answered customer service phone calls regarding items and devices APEX COMPUTER SYSTEMS Cerritos, CA

Desktop Support / Shipping & Receiving Clerk March 2012 – January 2015

● Ensured accurate inventory on shipping supplies and creation of purchase orders to restock inventory along with daily log of serial numbered computers within Excel

● Drafted and implemented work and shipping orders, bills of lading, and shipping route materials for accuracy

● Analysed shipping procedures, rates, and routes to make determination on most efficient shipping methods for materials

KLIPSCH GROUP INC Buena Park, CA

Warehouse Logistics Coordinator August 2007 – March 2012

● Implementation operational improvements which resulted in decreased outgoing costs and improved profit margins

● Prepared Material transfer orders, Bills of Lading, and International Customs paperwork for outgoing shipments

● Ensured customer satisfaction through swift email response, receipt of customer returns, and answer all incoming calls to direct them to the appropriate department for resolution EDUCATION

American Public University Charles Town, WV

Associate in Science, Web Publishing, February 2017 ADDITIONAL SKILLS

● Expert in Microsoft Office Applications

● Bilingual in Spanish and English

● Web and tech savvy, require little to no training