Administrative Assistant Customer Service

Charlotte Nkwah

Columbus, Ohio

*****************@*****.***

Professional Summary:

Customer Service / Customer support / Office/Administrative Assistant, with 5+ years of work experience in a fast-paced environment handling confidential information, coordinating, planning, and supporting daily operational and administrative functions. Demonstrated capacity to provide comprehensive support for customers, senior-level staff, including managing and coordinating projects and processes in support of effective business operations. Proven track record of accurately maintaining detailed records, generating reports and meetings coordination. Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint, teams). Looking to Join an entrepreneurial organisation as part of the customer service team. Remote work prefered

Education & Certification:

Bachelor’s in English Literature - 2014

University of Yaounde1

High School Diploma – 2009

Longla comprehensive college Bamneda, Cameroon

American Heart Association – 2012

Cpr and First Aid Certification

Skills:

Microsoft Office products, documentation, and great communicator

Adobe photoshop CC Premiere Pro CC

QuickBooks

Ability to multitask with multiple systems and fast learner

Professional Experience:

SOWEDA Buea SWR Dec 2015 - May 2017

Administrative Assistant/Customer Service

Answered, screened, and directed incoming phone calls while providing basic information as needed

Received and sorted any necessary correspondences

Prepared and processed weekly expense reports and presented them to management

Performed clerical duties such as filing, photocopying, and faxing.

Managed the ordering and inventory of office supplies

Scheduled and ensured the preparation of company meetings and group events

Maintained company records, databases, and spreadsheet in adherence to company protocol

Manage calendars for three managers and two executive managers, including meetings / appointments and travel arrangements.

Respond to customer inquiries in person and over the phone; liaise with cross-functional teams in support of customer needs

Identified areas for improvement in policies, procedures, and business processes and delivered strategic recommendations to senior management on key issues.

Facilitated development of office operations manual; trained new administrative personnel.

Have a home office already setup with top tier high speed internet.

Direct support professional – Alight Support Inc Lanham MD – May 2019 – May 2021

Provides direct care to those with intellectual and developmental disabilities.

Performs personal care tasks, including assistance with basic personal hygiene and grooming, feeding, and ambulation, medical monitoring, and health care related tasks.

Fosters positive relationships between caretakers and individuals served.

Ensures client safety and maintaining a safe environment.

Reminds and assists clients with self-administration of medications (with proper training).

Encourages self-help activities.

Reports changes in client’s condition or family situation to administrators and supervisors.

Documents services provided.

Performs home management functions such as light housekeeping, laundry, bed making, and cleaning.

Plans meals, shopping for groceries, preparing and serving food/meals, feeding and clean-up.

Accompanies clients to scheduled appointments and transports clients or running errands for clients.

Assists with toileting, including bedpans, urinals, and commode chairs as necessary.

Other duties as assigned.

Corrections officer – London Correctional Institution OH May 2021 – Dec 2021

Enforce rules and keep order within the prison.

Supervise activities of inmates.

Inspect facilities to ensure that they meet security and safety standards.

Search inmates for contraband items.

Report on inmate conduct.

Escort and transport inmates.

Certified Nursing Assistant – Manifest Staff Medical – Columbus Ohio Dec 2021 – September 2022

Turning or moving patients

Applying CPR and First Aide

Gathering medical supplies

Bathing patients

Grooming patients by brushing their hair, teeth, shaving them, etc.

Feeding patients and documenting their food and liquid intake

Checking vital signs such as blood pressure and heart rate

Answering patient calls

Documenting information

Cleaning rooms and bed linens

Stocking supplies

Assisting with some medical procedures

Safety procedures

Transporting patients

Taking care of wounds

Payroll Associate - UPS Columbus Ohio -September 2022 till present

Handle adjustments and time entry review for several different types of employee classifications

Print and distribute payroll checks – includes reissue of lost/old paychecks

Provide outstanding customer service

Process payroll tax and direct deposit forms

Interpret federal and state tax laws in order to answer questions and aid in the processing of W2 and W4 forms

Understand and process complex union contract agreements as it pertains to payroll.

Use software for processing payroll. For example: Excel and Microsoft Office Suite.

Calculate a paycheck manually from gross to net.

Calculation and administration of overpayments.

Calculation and administration of overpayments.

Work directly with Human Resources on worker’s compensation, sick leave and short-term disability issues and payments.

Other duties as assigned.

Contact this candidate