Warehouse Associate Customer Service
Resume:
Jayce Hardy
La Marque, TX *****
adunii@r.postjobfree.com
PROFESSIONAL SUMMARY
Friendly and energetic Customer Service professional committed to providing high-quality service and developing customer relationships. Offering excellent interpersonal skills and knowledge of conflict resolutions to lead a team. ACCOMPLISHMENTS
Achieved Eagle Scout by coordinating a Christmas toy drive for the less fortunate children throughout the city with accuracy and efficiency
SKILLS
Customer Service Procedure Planning Equipment Safety Estimations Supervision Conflict Resolution Technical Knowledge Mechanical Aptitude Quality Control Persuasive Negotiations Meeting Facilitator Critical Thinking PROFESSIONAL EXPERIENCE AND ACCOMPLISHMENTS
TruGreen Lawn Care 01/2022 to Present
Field Supervisor
• Kept teams on task to complete milestones on time.
• Planned and scheduled field activities according to set timelines and order of operations.
• Evaluated performance and progress, made proactive adjustments.
• Investigated issues and developed effective solutions
• Met with customers to resolve issues and build productive relationships.
• Delivered new-hire orientation, training and ongoing educational programs to foster team development
• Trained workers in proper methods, equipment operation and safety procedures. Elwood Staffing 02/2021 to 08/2021
Warehouse associate
• Worked safely around moving machinery
• Prepared orders for shipment by systematically picking, packing and labeling merchandise.
• Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
• Cleaned and maintained warehouse in compliance with OSHA safety standards.
• Performed inventory control, such as counting and stocking merchandise.
• Manually and mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices or other transport vehicles.
• Wrapped pallets in shrink wrap prior to loading.
• Consistently lifted materials weighing as much as 50 pounds. Discount Tire 07/2016 to 02/2021
11/2019 to 02/2021 – Marketing Manager
• Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
• Created company brand messaging, collateral materials, customer events, promotional strategies and product commercialization.
• Managed workflow between staff, coordinating documents, planning and creative material distribution.
• Utilized market trends and target audience statistics to effectively and appropriately market products.
• Coordinated meetings between project members and clients to develop ideas, discuss progress and set goals.
• Assisted with development of event strategies and tactical plans to promote accomplishment of marketing goals.
• Executed optimal sales strategies to achieve commercial goals for target market.
• Planned and coordinated logistics and shipment of materials for attendees of trade shows. 11/2018 to 11/2019 - Workflow Manager
• Rotated merchandise and displays to feature new product and promotions.
• Maintained positive customer relations by addressing problems head on and implementing successful corrective actions.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Established team priorities, maintained schedules and monitored performance.
• Effectively supervised staff of 9 personnel by implementing company policies, protocols, work rules and disciplinary action
• Defined clear targets and objectives and communicated to other team members.
• Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
• Delivered training for staff development, change management and materials, process and technical controls.
• Communicated best practices among on-site and external personnel to align efforts and goals. 07/2016 to 11/2018 - Inventory Manager
• Recorded information, shortages and discrepancies to keep records current and accurate.
• Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size or type of material.
• Strengthened inventory processes to balance supply needs with budget and space limitations.
• Collaborated with purchasing and production to maintain levels of quality and on-hand inventory.
• Marked stock items with identification tags, stamps, electric marking tools or other labeling equipment.
• Analyzed inventory to identify excess, slow-moving and obsolete inventory and oversaw disposition.
• Conducted future planning to obtain sufficient materials to accomplish mission.
• Maximized coverage by carefully allocating resources, setting schedules and delegating assignments.
• Trained new staff on job duties, company policies and safety procedures for rapid onboarding.
• Reduced worker accidents by implementing improved safety standards and monitoring procedures. EDUCATION
Da Vinci Charter Academy High School – Ogden UT – Graduated 05/2016
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