Customer Service Representative

heather lasseter

Flowery Branch, GA

************@*****.***

404-***-****

Authorized to work in the US for any employer

Work Experience

Project Manager

industrial fence company - Flowery Branch, GA

June 2009 to Present

• sales experience with government,construction and insurance related enterprises

• customer service

• negotiation of contracts

• neg payment terms with suppliers

• accounts payable

• accounts receivable

• hiring

• payroll

• training

• managing all aspects of a daily business operation

• handling

Customer Service Representative

aon affinity - Bensalem, PA

May 1990 to August 1993

• high volume calls both inbound and outbound

• researched and solved issues with insurance product

• tested and passed Life accident and health for the state of PA

• performed data entry

• provided policy and service information

• responded to claim inquiries

Education

Bachelor's in Communications and Marketing

Kings College - Wilkes-Barre, PA

August 1986 to May 1990

Skills

• Customer Service

• Word

• Outlook

• Estimating

• budget

• Microsoft Office

• QuickBooks

• Data entry

• English

• Time management

• Project Management

• Microsoft Project

• Negotiation

• Contract Negotiation

• Accounts Receivable

• Accounts Payable

Assessments

Customer focus & orientation — Expert

May 2021

Responding to customer situations with sensitivity Full results: Expert

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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