Anabelle Bernard Fournier

** *** ********

McMasterville, QC, J3G 5Z2

250-***-****

adunhg@r.postjobfree.com

EXPERIENCE

Desjardins, Montreal — Advisor, Customer Service

June 2022 - Present

I answer inbound calls concerning credit card issues. I listen to clients’ needs and find the best solution for their problem. I ensure that the solution is satisfying to the customer. I ask questions to discover if the client might have other needs we could satisfy.

Self-employed — Web content writer

December 2009 - PRESENT

I write web content for several clients. I establish my clients’ content needs, plan, and write. Areas of expertise include home decor, lifestyle and health. Formats include blog posts, email newsletters, short ebooks, white papers and instruction manuals.

Portfolio: muckrack.com/anabelle-bernard-fournier/articles

University of Victoria, Victoria — Research project coordinator

August 2019 - July 2021

I coordinated a SSHRC-funded longitudinal research study for Dr. Nathan Lachowsky. Tasks included arranging meetings and taking meeting minutes, coordinating tasks among investigators, drafting ethics applications, drafting and placing advertisements for the study, and doing participant screening interviews.

University of Victoria, Victoria — Teaching assistant

September 2020 - April 2021

I assisted Dr. Thea Cacchioni in teaching gender studies courses. I marked assignments, answered student questions, and managed the online course environment on Zoom and BrightSpace.

Stikky Media, Victoria — Content coordinator

February 2013 - November 2014

I planned and wrote web content for the clients requiring this service. I also drafted sales documents for the sales team and managed content for the company itself.

National Money Mart, Victoria — Translator

March 2012 - August 2012

I translated internal communication documents from English to French.

University of Calgary, Calgary — Teaching assistant

September 2011 - April 2015

I marked undergraduate assignments for Business and Technical Writing online courses under professor Jo-Anne Andre.

EDUCATION

University of Victoria, Victoria — Doctorate (withdrawn from program)

September 2018 - April 2021

Program: Social Dimensions of Health

Diploma: Learning and Teaching in Higher Education

University of Victoria, Victoria — Bachelor’s

September 2016 - August 2018

Major: Psychology

University of Victoria, Victoria — Master’s

September 2008 - August 2010

Program: English Literature

Concordia University, Montreal — Bachelor’s

September 2005 - June 2008

Major: English Literature

Minor: Western Civilization

Université du Québec à Montréal, Montréal — Certificate

September 2004 - June 2005

Program: Social Sciences

SKILLS

Project management and coordination

Content management and content management systems

Content writing

Search engine optimization

Microsoft Office suite

Learning management systems

LANGUAGES

French: fluent

English: fluent

VOLUNTEERING

anti-violence project, Victoria

June 2018 - March 2020

Workshop leader

Island Sexual Health Society, Victoria

September 2017 - March 2020

Doctor’s assistant

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