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'Femi Titiloye

Pleasanton, CA ***** +1-925-***-**** adungp@r.postjobfree.com

Summary

A Hyperledger Blockchain Certified, skilled Technical Solutions Architect and Telecoms OSS/BSS systems expert with over 17 years work experience handling technical infrastructure and architecture for order management, billing, inventory control, call centre automation, CRM and service provisioning on network nodes (HLR, MSC, CPx, SMSC, SGSN etc) in the telecommunications and manufacturing sector. Career has evolved from core technical to business/revenue minded technical.

Marketing Support: A working knowledge of ERPs (Oracle Financials and Siebel CRM) and a detailed understanding of the architecture of data extraction, transformation and loading within the telecoms environment for billing and business intelligence purposes.

Core and Wi-Fi Network: A detailed understanding of the telecoms radio and core network. Hands-on design, installation and configuration of Wi-Fi and VOIP networks, soft switches, routers, IP-PBX, SIP trunking etc for local and wide area networks.

Team led a pilot to deploy Hyperledger Fabric on Amazon Web Services (AWS) infrastructure utilizing EC2 instances and Kubernetes for the purpose of running multiple container instances of customer care applications. I possess a commercial and technical understanding of Web3, NFT, the Metaverse, Cryptocurrencies and thus poised for the new digital economy.

Senior Enterprise Pre-Sales: PowerPoint presentations to enterprise clients on Glo enterprise voice and data solutions to include Glo1datawarehousing and submarine cable service. Skills

• Ubuntu Linux 22.4.1, Solaris 7,8,9.

• Golang 1.18, Javascript & Node JS 18, Bash/Unix shell scripting

• Hyperledger Fabric Installation, configuration and administration.

• Certificate Authority in Hyperledger Fabric

• H.A Clusters with Kubernetes 1.18 & Docker Swarm

• Amazon Web Services (EC2, VPC, IAM etc)

• BSCS IX Convergent Billing

• Fraud management and Interconnect Systems

• Autocad 2000 & Autocad MEP

• IT Technical support specialist (Windows & Linux)

• Yeaster, Avaya, IP PBX/ Call mgr setup & admnistration

• LAN & WAN (wired or wireless) setup & administration. Experience

BUSINESS SOLUTIONS ARCHITECT - (REMOTE) 03/2022 - Date AgileSeventeen LLC – Dallas Texas, Nigeria

• Cloud Architect: Migration of all in-house web applications and databases to the AWS cloud on E2 and S3 storage

• Worked with developers to convert apps to docker images to be run on Kubernetes pods.

• Setup and manage Enterprise Active Directory services on EC2

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OSS/BSS SOLUTIONS / ENTERPRISE PRE-SALES SOLUTIONS ARCHITECT 01/2016 - 01/2022 Globacom Nigeria Ltd - Lagos, Nigeria

• PowerPoint presentations to enterprise clients on Glo enterprise voice and data solutions to include Glo1datawarehousing and submarine cable service.

• Creating technical solutions out of enterprise challenges and supporting sales team in technical presentations to clients.

• Working with clients to develop user requirements and scope of work documents.

• Managing Alcatel C3S and Kabira CDR Mediation between systems from core network elements to downstream BSS applications to include BSCS (Billing) and Siebel CRM

• Liaising with Marketing and Customer Care departments, having a detailed understanding of their business processes and needs then architecting a cost effective and scalable technical solution to deliver immediate value.

• Worked with other solution architects and developers to implement business needs.

• Led the initiative to cloud enable existing business applications on AWS. Amazon web services Infrastructure As A Service (IAAS) was often the cloud service utilized.

• Installation, configuration and management of Hyperledger Fabric CA (Certificate Authority) on AWS infrastructure as a pilot for in-house customer care applications for pre-paid services.

• Vendor change management requests in conjunction with the PMO. Analysis and categorizations of change management requests ( CMR), review of scope of work document (SOW), allocation of appropriate IC and ensuring delivery to specifications.

HEAD, INFORMATION SYSTEMS AND BILLING 01/2012 - 12/2015 Glomobile Republique du Benin Cotonou

• IS Strategy, Processes & Special projects

• Business requirement analysis, formulation and deployment of Information systems resources to meet short and long term business goals

• The use of Information systems to gain strategic advantage in the deployment of value added services and business solutions

• Vendor change management requests in conjunction with the PMO

• Analysis and categorizations of CMR's, review of scope of work document (SOW), allocation of appropriate IC and ensuring delivery to specifications

• Subscriber SIM registration, front and back end integration in compliance with regulatory authority data dictionary for Benin Republic, Ghana and Nigeria

• Responsible for on-site management of startup transition to operations of IS, OSS/BSS solutions

• Planning, team building, processes and procedure design and implementation

• Risk and issue management

• Responsible for management of all IS units comprising, Infrastructure, Applications Support, Management Information Systems, Operational support systems (OSS) and Business support systems (BSS)

• Management of Provisioning, Mediation, Rating, and Roaming units and departments.

• Supplier/Vendor management, business strategy and requirement analysis, quality and staff management. CUSTOMER CARE APPLICATIONS MANAGER 02/2009 - 12/2012 Globacom Nigeria Ltd - Lagos, NG

• Siebel CRM; Genesys CTI)

• Manages an administrative/configuration/development team with regards to Siebel CRM (7.5) and Genesys CTI design, integration and deployment

• Thorough understanding and implementation of call center telephony/CRM issues for the Mobile (pre and post paid), Fixed and prepaid calling card market

• Developing the project scope, conducting and documenting a gap analysis, developing a detailed project plan along with roles and responsibilities, and successfully leading the implementation of Fixed market solution within Siebel CRM

• Analyzed existing customer care business processes, identifying areas for process improvement, and guiding the business in the establishment of effective and efficient business practices

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• Management of data batch load via EIM and integration of Siebel and BSCS (Billing Support and Control Systems), Genesys CTI and Siebel to facilitate screen pop and call data transfer

• Liases with the business to understand business process, intended workflow, shape user / business requirement and subsequently implement

• Ability to understand business challenges and translate them into technical solutions

• Sets priorities, measurable objectives (Key performance index), monitors and reports on process, progress and team deliverables.

SIEBEL CRM ADMINISTRATOR 01/2007 - 01/2009

Globacom NIgeria Limited

• Thorough understanding of Siebel 7 architecture on Solaris

• Architecture comprised a 2 node Siebel gateway cluster, Load balanced application servers using resonate, 2 node database cluster running oracle 9i

• Clustering was achieved using Sun cluster 3.0

• Development and configuration of new applications/GUI comprising screens, views, applets and business components using Siebel Tools

• Ability to create and modify Siebel EIM IFB files

• Knowledge of mapping EIM tables to Siebel base tables

• Ability to troubleshoot EIM loads

• Knowledge of Siebel visibility and list of value design considerations

• Configuration of Siebel Assignment Manager and Work Flow Processes based on Business Requirements

• Configuration of GPlus Adapter 7 to facilitate integration with Genesysy CTI, CTI / Alcatel PBX Administrator GENESYS CTI /ALCATEL PBX ADMINISTRATOR 12/2003 - 12/2006 Globacom Nigeria Ltd

• Administration and maintenance of Alcatel OmniPCX 4400 PBX with 12 PRAs in 3 trunk groups and 600 Agent License.

• Implementing the necessary configuration for statistics pilot, queue and processing group with necessary parameters e.g maximum waiting time, alarm and alert thresholds, ringing overflows, queue priorities for effective CCD ( call center distribution) using CCsupervision and Omnivista 4760.

• Administration and Maintenance of Genesys CTI suite with Configuration Manager(CME), Solution Control Interface

(SCI) including the following oracle databases: Configuration, Operational Data Store (ODS), datamart, centralized log database. Daily monitoring of ETL (Extract, Transform and Load) process from ODS to Datamart.

• Building and activating of data models via DMA (Data Modelling Assistant) to enable collection of both real and historical statistics for reporting purposes. Building templates within CCPulse (Call Center Pulse) for real and historical reporting. The use of CCPulse (Call Center Pulse ) for monitoring Agent positions, places, virtual queues, routing points e.t.c.

• The use of Brio Intelligence Designer 6.6 for data extraction, analysis and reporting. The Call center also comprised 6 and 4 lines Genesys driven wallboards maintained with the genesys wallboard manager

• Administration of IVR implemented with GVP (Genesys Voice Portal) and a 120 port Dialogic Voice card for DTMF digit collection for the Routing strategy.

PROJECT ENGINEER 01/2002 - 08/2003

TotalFinaElf Nigeria PLC - Lagos, NG

• Carrying out load shedding / sharing analysis for depots blending plants service stations and other installations

• Preparation of material requisition and bill of quantities for electrical equipment

• Developing electrical equipment specification and carrying out equipment sizing and specification. FIRST LINE INTERNET CONSULTANT 10/2000 - 01/2001 Idesk Ltd - London

• A Contact center for virtual ISPs

• Call center web and technical support, for e-commerce and communications solutions

• Use of Operations Systems Management software (OSM5) ISPs supported include:

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• Cable& Wireless (VISPs)

• LineOne (now Tiscali): ”pay as you go” and LineOne Surftime; these included support for WAP enabled mobile phones, Psion (palm top), ISDN connection

• IC24 and IC24 free time.

NETWORK ADMINISTRATOR / SYSTEMS ENGINEER 01/1998 - 01/1999 National Engineering & Tech Co, NETCO - Lagos

• Administration of a Local Area Network using Windows NT File, print and Internet server with windows 95 clients:

• Administration of a 60 user Windows NT based local area network

• Maintenance and repair of system peripherals

• Development and maintenance of intranet web page using HTML ELECTRICAL DESIGN ENGINEER 01/1997 - 12/1997

National Engineering & Tech Co (NETCO-NNPC)

• Responsible for the production of all Electrical drawing deliverables with the use of AutoCAD R14 during the conceptual design of Cawthorne Channel gas plants and flow stations for SHELL

• Preparation of hazardous area classification, single line diagrams, key line diagrams and structural layout drawings

• Implementation of AutoCAD training course for new recruits

• Developing electrical equipment specification and carrying out equipment sizing and specification Education and Training

University of Liverpool Pg.d - United Kingdom, UK

Business Administration, 11/2014

University of Westminster - United Kingdom, UK M.Sc Computer Networks and Communications, 01/2000

University of Lagos - Lagos B.Sc

Electrical Engineering, 01/1997

Certifications

• Certified Blockchain and Supply Chain Professional (2022). - Blockchain Council

• Certified Hyperledger Expert (CHE, 2022). - Blockchain Council.

• Sun Certified Network Administrator for Solaris 8 Operating Environment (SCNA)

• Sun Certified System Administrator for Solaris 8 Operating Environment (SCSA) Professional Memberships

• Member: British Computer Society (MBCS) No: 010014491.

• Associate Member: Institute of Electrical Engineering (IEE). No: 37836014 References

References: Bayo Majekodunmi Applications Manager Globacom 25 Saka Tinubu Str Victoria-Island Lagos. +234-805- 5557-0702, adungp@r.postjobfree.com Nicholas Eneje, Head, Information Systems. +234-805-***-****. adungp@r.postjobfree.com

Interests

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Blockchain communities, Decentralized Finance (DeFi), Fantom ecosystem (FTM, Tomb, Tshare etc), NFTs, Metaverses

(Sandbox, DeFi Kingdom) listening to music.

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