Wilbur Ebron

SUMMARY:

Self-starting, highly motivated, solutions-focused IT professional with broad-based and hands-on skill as a Technician, Analyst, Project Manager/ Rep and Marketing Support Rep in the Brokerage / Financial Information Services Industry. Ability to work independently, Proven ability to Prioritize with clients to address their concerns.

TECHNICAL SKILLS:

Microsoft Office, Microsoft Excel, Microsoft Outlook, Tangoe,Citrix, Ariba, CRM/Remedy, Jira Microsoft Word, Cisco routers and switches, ANIRA, iWAN, SIP Trunks, MPLS, DS3, DS1, Verbal and Written Communication skills, Prior knowledge of, telco ordering and processing systems.

EXPERIENCE:

04/2019 to Conduent-Cherry Hill, NJ

Present Benefit Associate II

Responsible for the development, implementation and-or administration of company or client employee benefit programs including but not limited to healthcare, flexible spending, & retirement (pension planning).

Ability to manage multiple priorities in a timely manner.

Provides administrative support in one or more specialized functions of Benefits administration.

Performs one or more of the following duties

Health and Welfare

Responsible for the day-to-day service and administration of benefit plans for assigned clients using established procedures and detailed instructions.

Improves participant decision-making process by having a complete knowledge of the client’s health and welfare employee benefit plans including but not limited to medical, dental, prescription plan, life insurance, AD&D, and LTD enrollments and changes; COBRA process, as well as the cost of associated premiums

Explains the appropriate participant forms and provides guidance on completion

Attention to detail

Assists participants with portal navigation

Defined Benefit / Defined Contribution

Interpret plan rules to ensure compliance with plan document

Analyze transactions to ensure proper quality standards as required by each specific client

Contact participants to explain calculations or resolve participant/client related issues

Review incoming forms for completion and accuracy; take appropriate corrective action

Assists Participants with Portal Navigation

02/2018 to American Water-Cherry Hill, NJ

08/2018 Telecom Circuit Provisioner

Responsible for ordering and reporting of all Telco infrastructure circuits

Ensure design and circuit layout records are received from vendors and recorded in the companies provisioning system

Submit orders to vendors for processing and tracking progress of orders

Carrier Management

Accounts Payable and Auditing of invoices.

Meeting with carriers/vendors on weekly basis to discuss open items

Obtain timely and complete confirmations from carriers

Confirm delivery of circuits on scheduled due dates Inventory Management

Compile and format multi-order spreadsheets for order processing

Attend weekly scheduled customer conference calls or meetings during implementation.

Identify AT&T (e.g. MPLS, TDM, PRI) circuits for iWAN or SIP conversion

Manage, schedule and coordinate with 3rd party vendors to decommission legacy circuits

Work with Tangoe and AT&T to negotiate circuit rates

09/2017 to Conduent-Cherry Hill, NJ

02/2018 Benefit Associate II

Responsible for the development, implementation and-or administration of company or client employee benefit programs including but not limited to healthcare, flexible spending, & retirement (pension planning).

Ability to manage multiple priorities in a timely manner.

Provides administrative support in one or more specialized functions of Benefits administration.

Performs one or more of the following duties

Health and Welfare

Responsible for the day-to-day service and administration of benefit plans for assigned clients using established procedures and detailed instructions.

Improves participant decision-making process by having a complete knowledge of the client’s health and welfare employee benefit plans including but not limited to medical, dental, prescription plan, life insurance, AD&D, and LTD enrollments and changes; COBRA process, as well as the cost of associated premiums

Explains the appropriate participant forms and provides guidance on completion

Attention to detail

Assists participants with portal navigation

Defined Benefit / Defined Contribution

Interpret plan rules to ensure compliance with plan document

Analyze transactions to ensure proper quality standards as required by each specific client

Contact participants to explain calculations or resolve participant/client related issues

Review incoming forms for completion and accuracy; take appropriate corrective action

Assists Participants with Portal Navigation

06/16 to

06/17

FIS/SUNGARD – Voorhees, NJ

Telecommunications Expense Management

Reviews, Audits and approves payment of network telecommunications invoices and assists

with preparation of month end accruals for telecommunications expenses. Familiar with telecommunication

vendors; AT&T, Verizon, Level (3), Spectrum, CenturyLink, Sprint.

General Duties and responsibilities:

Reviews network telecommunications payables processed through internal systems.

Researches exceptions, anomalies, and past due balances on telecommunications invoices

Validates that charges equal contract rates.

Issues and tracks disputes with vendors as needed.

Makes corrections to telecommunications billing to meet company policy.

Understands telecommunications pricing and contracts.

Assists manager with month end accruals for telecommunications expenses.

Auditing of manual invoices with Accounts Payable.

Performs invoice reviews with network managers.

Collects data for various departments of management reports.

Prepares monthly customer billing reports.

Performs other related duties as assigned.

08/14 to AT&T – Piscataway, NJ

04/16 Payment Order Specialist

Responsible for order issuance and project management/coordination of BVOIP products and services from order creation to customer test and turn up.

Major responsibilities are:

Providing provisioning support, milestone management, and guidance to BVOIP customers throughout the ordering life cycle. Interact and manage delivery expectations to customers and sales personnel.

Conducting technical interview, interface with the necessary work groups to resolve issues and develop mitigation plans.

Coordinates and acts as lead contact for internal and external communications.

01/98 to ADP, Jersey City, NJ

03/13 Network Provisioning Analyst

Managed documentation database on Tangoe and Remedy of all activities related to projects including ordering, invoicing, verifying and tracking.

Ordered and disconnected voice and data circuits using Ariba and CA.

Verified location of Telco rooms at client sites and confirmed availability of personnel to permit access.

Working with vendors, provisioning new requests, changes and disconnects.

Advised clients of FOC (firm order commitment) dates and due dates for Telco installs.

Expedited Telco orders if needed.

Verified completion of installs and disconnects.

Managed a database on Tangoe of circuit orders.

Worked with clients to arrange installation of circuits.

Coordinated client meetings with Telco vendors, AT&T, Verizon

Established conference calls with clients and vendors to resolve issues.

Point of contact in project management group to complete multiple projects.

Technical Support Analyst (01/98 – 10/04)

Assigned projects to install Cisco routers, switches, voice and data circuits.

Install and test and turn-up new service.

Created proposals from vendor quotes for client approval

Interpreting floor plans with electricians for the placement of cabling to data equipment.

Advised and coordinated with clients of equipment and circuit delivery as well as in-house wiring.

Provided 3rd party verification (if needed) for insurance requirements.

Managed documentation database on Tangoe and Remedy of all activities related to projects.

Familiar with Multiprotocol Label Switching (MPLS) technology.

Network Billing Analyst

Processed and prepared invoices for payment.

Validates that charges equal contract rates.

Verified accuracy of billing by vendors based on tariffs and or contractual agreements.

Audits manual invoices.

Assigned GL codes to invoices based on Accounts Payable requirements.

Periodic conferencing with vendors to reconcile errors in billing. Tracking billing disputes

Prepares monthly customer billing reports

Assists manager with month end accruals for telecommunications expenses.

Worked with Accounts Payable and Financial Analysts in processing invoices.

Insure that billing invoices are processed correctly to avoid late payment charges as well as changes were reflected.

Familiar with Telco billing for AT&T, Verizon, Level3, etc.

Familiar with Telco pricing based on contracts and tariffs

Contact this candidate