Customer Service, Recruiter, Asst. Manager
Resume:
Kimberly L. Turner
Las Vegas, NV *****
********.*********@*****.***
Professional Summary:
High energy professional who supports customer service, recruiting and management by driving results and contributing to team efforts by accomplishing established goals. Hands on leader that possesses solid computer skills with the ability to train, motivate, and supervise employees. Experience:
24-7 Intouch
Billing & Outages Agent
Escalation Specialists 11/2021 – 6/2022 Las Vegas, NV Worked for Duke Energy in billing and outages. Inbound calls to process payments, set up auto pay, service orders, new move in/move out, pinged meters, reported service outages. Supported new agents during training.
Dollar Tree
Cashier/Stocker/Asst. Manager 4/2021- 11/2021 Las Vegas, NV Greet customers, Exceed the customer’s expectations, Responsible for processing cash, debit, credit and EBT transactions using a point-of-sale system. Balance the cash register, processing returns and scanning items. Process Green Dot and gift cards. Assist customers with the helium Balloon Center. Stock shelves with merchandise. Recover returned items and misplaced merchandise to appropriate location. Star 1 Personnel
Contract Recruiter 7/2018 – 12/2018 Las Vegas, NV
Sourced, Screened, Interviewed, and Hired candidates for Warehouse, Production, and Administrative Openings. Assisted in the employee on-boarding process when needed. Integrity Staffing Solutions –
Shift Manager - Radial 11/2017 – 1/2018 Reno, NV
• Analyze shift metrics including attendance & attrition rates, Safety & ER issues, and associate performance rates for trends and outliers that are barriers to success. Construct a daily summary that communicates contributing factors and potential solutions to internal and Client management teams.
• Build Relationships with Client managers through daily interaction and weekly meetings. Solicit their input of hourly associate performance and departmental concerns. Provide guidance and support needed to ensure your partnership is contributing to their success. Integrity Staffing Solutions -
Account Manager 4/2017 – 11/2017 Las Vegas, NV
• Proactively encourage open and consistent communication with company support staff such as HR, Safety, Recruiting and Corporate partners regarding client and internal business issues.
• Hired, trained, managed, and motivated a team of 5 to 7 recruiting staff to interview and process associates supporting client needs for both recruiting and client onsite roles. Provide ongoing feedback and development plans for staff to support their success.
• Conduct regular meetings with clients and Regional Managers regarding all performance indicators specific to their region; discuss potential trends or concerns and provide solutions.
• Create, review, and provide critical analysis of recruiting activity for the market, devise action plans for continuous improvement.
Integrity Staffing Solutions
Seasonal Operational Manager 11/2016 - 4/2017 Kenosha, WI
• Hire, train, manage and motivate a team of managers and coaches to ensure that associates and the Client are receiving superior service. Provide ongoing feedback and development experiences for staff members to ensure they are successful in their role.
• Create, audit and monitor work plans for onsite staff members, ensuring workloads are distributed appropriately and in a manner that will optimize service across multiple shifts. Develop and audit operational processes for completion of daily and weekly tasks.
• Run metric reports, analyze data, and prepare additional data summaries to identify trends and outliers.
• Partner with internal HR and Safety staff to communicate and audit adherence to safety and employee relations policies. Investigate complaints or deviations from policy, make recommendations for corrective action as needed.
Integrity Staffing Solutions -
Shift Manager - Amazon 08/2014-11/2016 Las Vegas, NV
• Create and monitor work plans for Shift Coaches, ensuring work- loads are distributed appropriately in a manner, that will optimize service.
• Responsible for all temporary associates throughout entire warehouse facility.
• Provided support for ADP, Payroll, Safety Audits/Training, Performance Reviews, My Time Ticketing, Orientation Conduction, ATO Approval, Workforce and Data Reports. Integrity Staffing Solutions –
Lead Recruiting Specialist 08/2013-12/2013 Reno, NV
• Top Performer for the 2013 season.
• Staffed and interviewed employees for Amazon Warehouse in Fernley, NV.
• Took applicants through the application process, verified eligibility to work legally and administered drug tests and placed applicants on assignment in a timely manner.
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