Erik Jones

**** ******* *****

Aliquippa, PA ****1

724-***-****

adund9@r.postjobfree.com

http://linkedin.com/in/erikjonesitprofessional

Professional Summary: I have a passion for Information Technology am pursuing a position with a financially stable company. My eighteen years of experience in this industry at various positions qualify me for multiple positions in this field.

Professional Experience:

PNC Bank - Desktop Technician - 12/19 to 08/26/22 Permanent

Process requests in Service Now ticketing system - reimage IBM desktops, Windows and MAC laptops, and VDI imaging and wiping devices. Recovered laptops and desktops with users working with PNC. Utilized FedEx Shipping software ship computer equipment.

Westinghouse - Windows 10 Desktop Deployment 3/19 - 11/19 Consultant

Imaging users' laptops from Windows 7 to Windows 10.

Also installing software, Office 365, and network printers.

Delivering laptops back to users and performing Desktop services.

Also encrypting laptops with Bit locker software.

PNC Bank - Helpdesk III - Application Support Analyst level 1 3/16 to 3/19 - Consultant

Assisted bank branch employees with the support of homegrown Genesis Teller application and hardware in 3000 branch offices. Trained offshore employees to administrate the Teller queue and resolve issues. Utilized Service now ticketing system. Used Oracle Self Identity Application for user account management. Utilized SCCM 2012 to install software branch computers and software for hardware. Also support for TCR, TCD, and network equipment in a branch. Project support for network 4.0 project and PC refresh project. Use SharePoint 2013 to record statistics for the PC refresh project. Used Service Now for a ticketing solution

Express Scripts - Desktop Deployment Technician 1/16 to 3/16 - Consultant

Imaged IBM Thinkpad M71, M83 Desktop computers.

Utilized Microsoft SCCM and Active Directory to add, delete, and image computers.

Installed new memory old computer so they can be deployed with Windows 7 image.

Installed Right fax, ERX Home, Adobe Acrobat Pro, and other Microsoft products.

Recorded old laptops in Excel spreadsheet and prepared for disposal

American Eagle Outfitters - Oracle POS Deployment Analyst 3/15 to 11/15- Consultant

An Analyst on the POS Rollout team for Oracle POS conversion from Epicor operating system.

Worked with an onsite technician to instruct on step by basis to ensure all installs are completed.

Extracting information from the old server and transferred to the new server.

Downloaded a new Oracle operating system to registers on new hard drives that were installed by the technician.

Followed checklist for equipment installs of the fingerprint scanner, hard drives, barcode scanners, and iPod, Ipad Devices.

Remoting into Cisco 2960 switch and routers, using Cisco commands.

Working with VMware installed on a server at the store (each server has 2 VM's) Placing tickets in HEAT ticketing system for issues

General Nutrition Center - POS Helpdesk Analyst - 10/14 to 3/15 - Permanent

Provided Technical Support to store employees at 4500 GNC Stores Worldwide.

Troubleshooting IPSEC, ADSL, DSL lines, and Wireless products for store connectivity.

Testing of register equipment with store employees.

Working with third-party vendors to get the store's connectivity restored (EarthLink). I placed calls with IBM/Toshiba and Essential to get servicing for registers.

Used SAP Business Objects to access store pricing information.

Password Administration for all GNC employees

BNY Mellon - Networking Operations Messaging specialists II (eDiscovery) 07/12 - 01/13 - Consultant

Monitoring of case searches needed to be accepted through Symantec DA Enterprise Vault.

Identify casework in Atlas software to prepare searches for remediation and acceptance.

Archive email, Instant messages (MS Lync and Sametime) that are gathered for cases.

Windows 2008 Server usage and space monitoring.

VMware usage to perform searches on network Lotus Notes and Exchange Servers. Used Buffalo NAS to save searches and temporary storage.

Server administration for space allocation to run and save searches.

Buchanan Ingersoll & Rooney Technical Support Specialist 5/12 – 7/12 - Consultant

Responsible for Technical and Desktop Support,

Imaging desktops, and Laptops with Windows 7 image (Dell OptiPlex 790 and E4300).

Handheld device support utilization Zen Desktop Manager (iPhone, iPad, and Blackberry's).

Windows 7 and Office 2010 administration and support

Ametek - Technical Support Specialists II ·3/12 - 5/12 - Consultant

Deployment Dell laptops and desktops E6400, E6420, and OptiPlex 780 with windows XP and 7 32bit and 64 bit. Also

·Ricoh Printer maintenance and support. Installation of Oracle Application Server Forms Services software.

Open and resolve tickets (Service Desk), installed software

Security Administrator BNY Mellon 7/11 - 3/12 - Consultant

Creation of user accounts and groups in Active directory and audits of these accounts. Project Management for onboarding applications to BNY Mellon Network. Assisted with onboarding Mainframe, Windows, and Security Framework applications and mainframe and Oracle databases

Created provisioning documents for applications. Training access provisioners to administrate access for new and existing applications using WebEx software. Smart form creation for applications coming onto BNY Mellon environment

Conducted and hosted conference calls for fact-gathering process initial onboarding of applications. Completed Global Anti-Money Laundering Training. SharePoint Administration (uploading documents and archiving documents pertaining to specific applications)

Helpdesk Level II Service Link 10/10 - 6/11 - Consultant

Administrated network login accounts with Active Directory and Net IQ software (Windows 2008 Server).

Windows Server Maintenance 2003 and 2008 for propriety software.

Provided support for propriety software packages and network printer installation.

Utilized Footprints ticketing system to enter tickets for users and escalated to proper groups.

Administration of UPS Campus Ship accounts for users.

Provided support for users with MS Office 2010 and Citrix Xen App 4.5 Administration Citrix Management console and also Cisco 7902 VOIP Phones

End-User Technical Analyst FedEx Ground 11/09 -10/10 - Consultant

Imaging HP computers, laptops, Thin Clients, Chip PCs using Norton Ghost software.

Installing FedEx propriety software on all hardware platforms.

Shipped finished product to clients using FedEx Ship Manager software.

Assisting clients with post technical once the hardware is delivered.

Complete Servicing clients with open helpdesk tickets to close them with a solution for the client.

·Utilized HP Open View Service Center version 6.3 software to manage hardware assets and helpdesk tickets

Deployment Technician Service Link 5/09 - 7/09 - Consultant

Utilized Norton Ghost and Shadow protect software. Image existing Dell GX260 and HP computers. Computer hardware and software asset audit. Provided Desktop support for users and setup VOIP phones

System Administrator / Helpdesk Coordinator Ritter Technology 8/08 - 2/09 - Consultant

Daily computer tape backups using Symantec Backup Exec 12.0 and Veritas Backup 9.0. Made sure backups completed and if not finding why and resolve issues and complete the backup process. Maintained records for Server daily backups. Audited active directory to eliminate old users and computers from the network and also adding users, computers, and folders on the network.

Created invoices into the Ariba Supplier Network website for invoice creation. Took phone calls from users with computer issues and assisting them with solutions. Provided remote connection support through Remote Desktop, or VNC connection software. Server monitoring for Citrix, ISA, Exchange, and file servers Trained users and how to store information on personal folders on a public server and Windows Server 2003 maintenance and support. Processed EDI transactions with Tribute software (SCO) Unix based software

Linux experience

Telesis - Supported Unix based software

Also have installed Ubuntu and Centos Linux software on a workstation

Linux Administration

Powershell scripting

IT Freelance positions 5/14 to Present (All assignments are 1 day)

Dunkin Donuts / Avid

1. Server deinstall of the old server

2. Installation of new server

3. Rebooted registers to bring credit services back online

Wendy's/ Fortinet

1. De-install and Install Fortinet switch

EDUCATION

Associate Degree in Computer Management

ICM School of Business, Pittsburgh, PA

1997 to 1998

Taught class to new incoming students and how to use IE explorer

Attended Microsoft Office 2007 Seminar for new users

US Post Office Casual Mail Handler 10/2012 to 10/2016

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