Service Representative Customer
Resume:
ABOUT ME:
Detailed oriented and good in multi-tasking with 8 years’
experience in Back-office and Sales/Telemarketing. Excellent in providing customer care and services with 3 years’ experience as a customer service representative. Experience in handling sensitive documents for preparation and maintaining records. Works well with minimal or no supervision, an upbeat team player with a good interpersonal skill. Can work even under pressure.
EXPERIENCE
TELESYNERGY CORP. BACK OFFICE / SALES SPECIALIST
OCTOBER 20, 2015 – OCTOBER 31,2022
Gathering and processing research data
Performing basic admin duties including, calling clients for follow-up with Email & SMS, printing and processing documents. Assisting and coordinating with the Sales Team
Assisting and supporting management
UBIQUITY GLOBAL SERVICES Customer Service Representative March 24, 2014 - July 1, 2015
RUSHCARD Account
act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. This is the place for a brief summary of your key responsibilities and accomplishments.
TELEPERFORMANCE Customer Service Representative
July 9, 2013 - March 21, 2014
Priceline Account- act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
DIRECT ACCESS Team Leader / Trainer / Sales Specialist July 20, 2011 - July 25, 2012
To evaluate employee performance to gauge where skills are lacking. Create training programs to address skill gaps in employees. Develop onboarding programs for new employees.
To oversees a group of employees and motivates them to do their job efficiently.
TELETECH Customer Service Representative January 2008 - June 2008 Charter Account- act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
JOSE MARTIN E.
JALANDONI
COSTUMER SERVICER
REPRESENTATIVE, BACK-OFFICE
ASSISTANCE, SALES –
TELEMARKETING.
SKILLS & ABILITIES
• Customer Service
• Time Management skills
• File / Record maintenance
• Documents processing
• Microsoft Office
• Sales / Telemarketing
EDUCATION
Bachelor of Science in computer
engineering
VITALS
Address:
116 Mosani Tower, King Faisal
Road, Al Nuiamia, Ajman, UAE
Telephone:
Email:
*********.******@*****.***
Contact this candidate