ABOUT ME:

Detailed oriented and good in multi-tasking with 8 years’

experience in Back-office and Sales/Telemarketing. Excellent in providing customer care and services with 3 years’ experience as a customer service representative. Experience in handling sensitive documents for preparation and maintaining records. Works well with minimal or no supervision, an upbeat team player with a good interpersonal skill. Can work even under pressure.

EXPERIENCE

TELESYNERGY CORP. BACK OFFICE / SALES SPECIALIST

OCTOBER 20, 2015 – OCTOBER 31,2022

Gathering and processing research data

Performing basic admin duties including, calling clients for follow-up with Email & SMS, printing and processing documents. Assisting and coordinating with the Sales Team

Assisting and supporting management

UBIQUITY GLOBAL SERVICES Customer Service Representative March 24, 2014 - July 1, 2015

RUSHCARD Account

act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. This is the place for a brief summary of your key responsibilities and accomplishments.

TELEPERFORMANCE Customer Service Representative

July 9, 2013 - March 21, 2014

Priceline Account- act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

DIRECT ACCESS Team Leader / Trainer / Sales Specialist July 20, 2011 - July 25, 2012

To evaluate employee performance to gauge where skills are lacking. Create training programs to address skill gaps in employees. Develop onboarding programs for new employees.

To oversees a group of employees and motivates them to do their job efficiently.

TELETECH Customer Service Representative January 2008 - June 2008 Charter Account- act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

JOSE MARTIN E.

JALANDONI

COSTUMER SERVICER

REPRESENTATIVE, BACK-OFFICE

ASSISTANCE, SALES –

TELEMARKETING.

SKILLS & ABILITIES

• Customer Service

• Time Management skills

• File / Record maintenance

• Documents processing

• Microsoft Office

• Sales / Telemarketing

EDUCATION

Bachelor of Science in computer

engineering

VITALS

Address:

116 Mosani Tower, King Faisal

Road, Al Nuiamia, Ajman, UAE

Telephone:

+971*********

Email:

adunac@r.postjobfree.com