DEREK ORMEROD

714-***-**** adun9a@r.postjobfree.com

Detail-oriented professional with 9 years of experience. Strong communication, analysis, and organizational skills to review, analyze, and evaluate data and user needs. EXPERIENCE

Loma Linda University Health Care Patient Service Rep 01/2016 – 06/2019

Index medical authorizations and referrals in Client Base System.

Register patients in Epic Database.

Serve patients by greeting, scheduling appointments, and maintaining records and accounts.

Keep doctors, nurses, medical assistants, and any other related staff abreast of scheduling, patient details, and potential service delays.

Protect patients’ right of confidentiality; familiarity with HIPAA.

Liaise between medical departments with discretion and professionalism.

Verifying financial records and collecting patient co-pays and payments while filing and expediting third-party claims.

Answer patient questions and provide assistance and directions when necessary.

Outstanding professional phone management skills: manage a multiline telephone system efficiently and politely, minimizing hold time. University of California Irvine Admissions/Scholarship Reader (seasonal) 02/2015 – Present

Utilizing a holistic evaluation philosophy; responsible for thoroughly reviewing academic transcripts, letters of recommendations, personal essays, as well as other application materials, resulting in a detailed and thorough evaluation.

Evaluate on average 400 applications per week during the application review season.

Contracted to participate in the Scholarship Committee to determine which applicants qualify for eligibility and provide recommendation for consideration.

Analyze and rated over 40,000 student profile applications for duplicates or anomalies.

Work under a Director of Admissions to help fulfill admissions goals, including student diversity and balancing the class composition between different programs.

Provide detailed evaluative notes and evidence of score determination.

Verified data integrity and accuracy; copied, logged and scanned supporting documentation.

Bay World Travel Travel Consultant 12/2014 – 03/2015

Created client travel itineraries from the ground up using company resources and various research techniques.

Collaborated with clients to determine their needs and advise them appropriate destination, modes of transportations, travel dates, costs and accommodations

Managed Client Database (Client Base Plus Software).

Sold international and domestic travel packages including cruises, land packages, travel itineraries, air, car, and hotel.

Provide relevant information, brochures and publications (guides, local customs, maps, regulations, events etc) to travelers.

Processed Visas and other documentation via international consulates.

Assisted members with schedule changes, reinstate cancelled bookings; and overall troubleshooting for any irregular case.

Used promotional techniques and prepare promotional materials to sell itinerary tour packages.

La Sierra University Library Technician 04/2012 – 06/2014

Operated automated areas of the library (e.g., cataloging, circulation, acquisitions, serials) to answer customer's inquiries on library materials.

Maintained library inventory as assigned; scan library collection as needed; monitor inventory of textbooks and consumable workbooks and assure adequate levels of required materials.

Trained students, teachers, parents and administrators in the use and features of the online catalog, demonstrate how to access and use the library and media services portal; approve student reviews and recommendations; oversee reservations accordingly.

Maintained library organization and environment in a clean and orderly manner; shelves books, maintain updated signage, prepare displays and bulletin boards and arranges shelves and furniture; schedule library visits and usage accordingly.

Communicated and interact with University records creators and custodians to determine record and information management needs.

Supervised and trained student assistants and interns working on records management projects.

Monitored and maintain acceptable student behavior in the library. EDUCATION

La Sierra University

Riverside, CA

BA, Business Management (2014)

SKILLS

Conversational Spanish

Time management

Excellent written and oral communication

Problem solving

Adaptability and collaboration

Customer service

VOLUNTEER

Maranatha Volunteers International

Jamaica – 2001

Dominican Republic - 2002

Peru – 2003 & 2004

Guatemala – 2005

Fiji – 2010 & 2012

Honduras – 2011

Panama – 2013

Zimbabwe – 2014

Alaska – 2016

Brazil – 2018

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