Service Representative Sales Associate

Chanel Hall

**** ******** ***., *** ***** Baltimore, MD 21207 443-***-****

Email: *********@*****.***

Objective: Obtaining a challenging position in an entrepreneurial environment which offers an environment with immediate challenges, team-oriented tasks, career advancement and an environment where I can harness my potential which can contribute to my overall career growth as well as the organizational growth

Key Skills:

Interpersonal:

Verbal Communication, Non-verbal Communication, Decision-making, Problem-solving, Listening, Negotiation

Customer Service:

Patience, Time Management, Attention to Detail, Attentiveness, Adaptability, Goal-Oriented, Empathy, Fast Learner, Payroll Management

Operating System:

Windows 8/7/ Vista/ 2008/ XP/ 2003/2000

MS Office Suite:

Word, Excel, PowerPoint, Office 365

Professional Experience:

Rainbow

Baltimore, Md.

Manager 03/19 – Current

●Hire associates

●Train associates

●Make the schedule

●Process payroll

●Ensure customer satisfaction

●Receive shipment

●Balance the books

●Dress the manikins / Floor set

●Conduct performance evaluations

●Reduce shrinkage

●Order supplies

●Resolve conflict

●Delegate work

Catherines

Baltimore, MD

Assistant Manager 09/2018 – 03/19

●Ensures everything in the store is running as it should be

●Recruit, interview, and train new staff members

●Deal with comments, questions or complaints from their employees or customers

●Responsible for meeting monthly targets established for product budgets and labor cost

●Maintain an organized and straightened store while helping customers

●Arrange clothing, coordinate product displays and accept incoming deliveries

●Assist with the store schedule, assign various shifts and make changes as needed.

The Avenue Plus

Baltimore, MD

Co-Manager 06/2016 – 9/2018

●Ability to hire, lead, and train staff members

●Ability to have a flexible schedule.

●Maintain inventory by implementing purchasing plans and staying in contact with vendors and shippers

●Develop a schedule of holiday activities and promotions throughout the year strategically designed to bring in more revenue

●Provide training to improve the knowledge base of the staff and utilize cross-training methods to maintain productivity when employees are absent

●Work with vendors and manufacturers to bring in effective marketing displays for the sales floor and store windows

●Manage all controllable costs to keep operations profitable by following company policies, guidelines and work instructions

●Provide weekly, monthly, yearly and sales reports

●Conduct One-on-One sessions with all sales associates, tracking issues & concerns raised – forwarding the details to respective department

●Maintain good relationships with customers to ensure repeat business

●Resolve problems that customers may have with the product or a sales associate

●Handle phone calls and any correspondence on demand

●Implement and Maintain office procedures

●Responsible for keeping the floor stocked with merchandise

●Assisted in the display of merchandise or organizing the floor and stock areas

CR Dynamics Associates, Inc

Baltimore, MD

Customer Service Representative 01/2014 – 04/2016

●Provided in-bound and out-bound phone support across several programs

●Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller

●Update customer information in the customer service database during and after each call

●Work with the management team to stay updated on product knowledge and be informed of any changes in company policies

●Impact the company’s bottom line by problem solving and turning frustrated clients into repeat customers

●Maintained a professional attitude with sincerity and enthusiasm reflecting the company’s commitment to our customer.

●Assisted with managing requirements to streamline the call handling processes for a more productive and efficient work flow

●Documented all pertinent information from the call while maneuvering through different applications

●Participated in team meetings and presented ideas for quality improvement

●Ability to work as part of a team and take initiative independent of direct supervision

Marshalls Clothing Store- Layaway Department

Baltimore, MD

Customer Service Representative 03/2011 – 5/2016

●Received, stored and released merchandise

●Responsible for handling payments, account balances and final payments for merchandise in the layaway department.

●Kept records of packages held, amount of each payment, and balance due

●Worked to ensure placement of layaway merchandise is stored properly in storeroom

●Conducted final Quality Assurance reviews prior to releasing the merchandise to customers

●Answered the phone, handling both internal and external customer inquiries

●Ability to work as part of a team and take initiative independent of direct supervision

●Responsible for maintaining a high level of professionalism worked to establish a positive rapport with every customer

●Maintained a professional attitude with sincerity and enthusiasm reflecting the store’s commitment to a quality product for our customers.

Ritz Camera, Inc

Baltimore, MD

Sales Associate and Store Manager 07/1994 – 05/2009

●Contributed to company’s financial objectives by achieving or exceeding studio sales and profitability goals

●Achieved sales goals by following workflow and using company tools effectively

●Monitored cash control by following and enforcing company policies and procedures and ensures compliance with bank deposit procedures

●Utilized available resources to contribute to company financial objectives by achieving studio sales goals

●Fostered a professional, productive, fun and rewarding studio environment that is free from any form of harassment and other forms of inappropriate behaviors

●Implemented ways to enhance the studio management team

●Developed Excellence in Sales training

●Provided all team members with product knowledge to assist customers with price, product and services information.

●Made customers feel welcome and comfortable in the studio by greeting them with a friendly and enthusiastic smile.

●Ensured exceptional customer service is delivered to every customer by regularly observing the quality of service.

●Provided coaching and training to improve service standards.

●Consistently contributed to company objectives by ensuring all operating policies and procedures are followed and by ensuring quality products are delivered to every customer.

●Administratively, I communicated, computed, organized, planned, and developed employee’s schedules for the upcoming work week

Professional references upon request

Contact this candidate