V

Hugo Vicuna

702-***-****

adun82@r.postjobfree.com

Las Vegas, NV 89110

SUMMARY

Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales. Results-oriented sales team member skilled at implementing marketing strategies to substantially increase store productivity and repeat clientele. Expertise in arranging new merchandise and managing cash registers. Knowledgeable about diverse retail sales technology systems. Independent Sales Associate motivated to maintain customer satisfaction and contribute to company revenue. Service- oriented and outgoing individual with in-depth knowledge of market dynamics and customer requirements. Leverages product expertise for merchandising and sale success. SKILLS

POS System Operation

Self-Checkout Assistance

Merchandising Knowledge

Stockroom Upkeep

Adult AED and CPR

Emergency Situations Management

Public Interaction

Company Culture and Values

Brand Promotion

FAA Regulations

Passenger Behavior Monitoring

Team Collaboration

Decision Making

Aircraft Safety Checks

Conflict Mediation

Safety Procedures

Evacuation Procedures

Microsoft Office

Quality Assurance

EXPERIENCE

Sales Mngr

Los Angeles, CA

VNR Investments LLC/ Jun 2019 to Current

Reviewed files, recordings and other documents to obtain information to respond to requests.

Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.

Built and maintained relationships with peers and upper management to drive team success.

Developed trusting relationships with customers by making personal connections. Engaged customers in friendly, professional dialogue to determine needs. Customer Service Specialist

La Jolla, CA

Kyocera Wireless/ Feb 2005 to Mar 2022

Documented customer correspondence in CRM to track requests, problems and solutions.

Upheld quality control policies and procedures to increase customer satisfaction. Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.

Improved customer service wait times to mitigate complaints. Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.

Organized client contracts, records and reports to strengthen traceability. Led team engagement to assist cross-functional departments and achieve goals. Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Demonstrated excellent communication skills in resolving product and consumer complaints.

Safety Coordinator/Estimator/QC Inspector

Las Vegas, NV

BMC West/ Apr 2006 to Aug 2019

Trained new and current employees on ways to reduce incidents and eliminate hazards. Investigated safety incidents and drafted reports detailing results. Assessed and responded to risks and quickly resolved issues to promote safe and productive workplace.

Made recommendations to company policies and overall culture to improve worker safety.

Conducted regular inspections of facilities to check compliance with fire, hazard and safety guidelines.

Responded to emergency situations in most efficient, effective ways possible. Examined hazardous incidents and accidents to uncover causes and provided corrective actions.

Sustained safety protocol, ensuring proper, cost-effective and safe handling usage of equipment and materials.

Created and implemented programs, policies and procedures designed to effectively reduce or eliminate injuries and hazards in workplace. Supervised safety audits and oversaw investigations into plant quality issues. Instructed staffers during fire drills to provide awareness of proper evacuation routes and reporting techniques.

Coordinated fire drills on monthly basis for employees of every work shift. Purchasing Manager

Escondido, CA

Klein Electronis/ Apr 2004 to Apr 2006

Sourced new vendors for purchasing needs.

Obtained quotes from various suppliers to determine most cost-effective purchasing options.

Cultivated new vendor relationships using dynamic communication and negotiation skills.

Maintained appropriate inventory levels to meet personnel and corporate needs. Selected and negotiated contracts with supply vendors to obtain top-notch pricing on materials and items.

Negotiated contracts with outside providers to minimize costs to company and customers.

Evaluated staff performance against expectations.

Established training programs.

Recruited and interviewed highly qualified candidates to fill vacancies. Shipping Coordinator

East New York, NY

Watchtower Bible & Tract Society of New York/ Nov 1995 to Aug 2001 Assisted with and organized programs, events and activities to drive outreach initiatives.

Identified key partnership opportunities and market segments to properly coordinate volunteer efforts.

Performed wide range of administrative, analytical and support duties and functions relating to various aspects of organization.

Cultivated relationships and maintained regular communication with nonprofit agencies, schools and social service agencies to solicit community needs. Assisted with facilities maintenance, basic cleaning and trash removal. Answered phone calls and replied to inquiries or directed caller to appropriate personnel.

Managed online ads to announce regular events and fundraising drives. EDUCATION AND TRAINING

GED

Palomar Collage Jun 1997

San Marcos, CA

LANGUAGES

Spanish:

Full Professional

English:

Full Professional

ACCOMPLISHMENTS

Supervision - Supervised team of 100 + staff members. Promoted to Production Manager after only 5 months of of being hired. Creative Problem Solving: - Resolved product issue through consumer testing. Project Management - Worked directly with Sales Team, clients, management, production workers. to produce and offer the vest Glass Tile in the world. Mentored new sales associates to become leads.

Negotiated with vendors, saving company over $200,000 annually on raw materials. ACTIVITIES AND HONORS

Member, Small Business Association (2009 - present) CERTIFICATIONS

Association for Project Management (APM)

Licensed Notary - 2018

Certified Safety Manager, Select Build - 2015

Multi familly Homes Training - 2006 Industrial Safety. License - OSHA 30 Stratification, Precent

ENGLIS / SPANISH FLUENT

Born in the USA, I was raced speaking Spanish and English, Im currently working on becoming a Court Translator.

I speak and write in both Languages, Im able to interact with customers and understand the different ways of expressing their thoughts, regardless of country or region.

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