Front Desk Office Coordinator
Resume:
MARIELLE
JOYCE DELA
CRUZ
[CURRICULUM VITAE]
Resume for Marielle Joyce DELA CRUZ
Profession: FRONT OFFICE COORDINATOR
Nationality: FILIPINO
Experience: 5 YEARS
CONTACT
Residence Address:
Asim Bin Ali 2 street 840 building 84, Al
Mansoura.
Phone:
Call: (974-********
Email:
*******************@*****.***
LANGUAGES
English, FILIPINO
EDUCATION& TRAININGS
FILIPINO INSTITUTE OF QATAR.
Junior Barista (6weeks hands on Training)
INFOTECH COLLEGE, PARANIAQUE CITY
APRIL2016
INFORMATION TECHNOLOGY,
MAYAPYAP NATIONAL HIGH SCHOOL.
MARCH 2014
HIGHER SECONDARY,
REFERENCES.
VON DE LEON
HEAD CHEF
MARIELLE JOYCE DELA CRUZ
Summary
Outgoing Front Office Coordinator with exceptional people skills, an approachable yet professional personality. Successful at multitasking and remaining calm and productive in high-demand positions. Looking to bring excitement and enthusiasm to logistics or service oriented company in a long-term.
Skill Highlights
Financial leadership
Team leadership and
direction
Shift end procedures
Operations leadership
Experience
COFFEE SHOP MANAGER
THE BAKERS COFFEE SHOP: - DOHA, QATAR.
FEBRUARY 2021 to Present
Responsibilities:
Memorized ingredients and recipes for wide variety specialty drinks.
Developed coffee beverage menu, recipes, specialty coffee drinks and appropriate menu pricing.
Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
Created new training guidelines, and provided staff orientation and training.
Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
Managed payroll, scheduling, ordering and other back-of-house tasks to drive operations and maximize sales and profitability. HEAD COFFEE ROASTER
WALTERS ROASTERY
AUGUST 2019-AUGUST 2020
Responsibilities:
Created superlative coffeehouse experience through customer service, beverage preparation and presentation,
in-store marketing and thorough cleanliness and sanitation of space.
Trained, scheduled and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
Maintained coffee quality by adhering to guidelines, product specifications and quality procedures.
Operated ground or roasted coffee controls and equipment.
Conducted internal recall investigations for product not meeting specifications.
Performed troubleshooting, preventive maintenance and SALES EXECUTIVE,
SM MANILA
JUNE 2017- JUNE 2018
Responsibilities:
Negotiating Contracts and Packages between clients to provide both customer satisfaction and meet Company Sales Goals.
Greets and engages customers in conversation for purposes of providing sales related assistance.
Review Sales performance to Boost and improve companies Sales Target and Goals.
Works as part of a sales team to provide service which anticipates and exceeds customer expectations.
Handle customer inquiries and assist them in arriving at a solution.
Handles customer returns and complaints tactfully and efficiently.
Assist in crating store displays and in performing periodic inventories
FRONT DESK CO-ORDINATOR.
SECRETARY
JUNE 2016 to JUNE 2017
Secretary, F&B Consultancy, Manila
Responsibilities:
Answering Calls, Taking Messages and Handling
Correspondences.
Maintain Dairies and Scheduling Appointments.
Typing and preparing monthly and weekly reports
Managing Databases
List on between our various Outlets
Record keeping and other office clerical work.
Contact this candidate