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MARIELLE

JOYCE DELA

CRUZ

[CURRICULUM VITAE]

Resume for Marielle Joyce DELA CRUZ

Profession: FRONT OFFICE COORDINATOR

Nationality: FILIPINO

Experience: 5 YEARS

CONTACT

Residence Address:

Asim Bin Ali 2 street 840 building 84, Al

Mansoura.

Phone:

Call: (974-********

Email:

adun7d@r.postjobfree.com

LANGUAGES

English, FILIPINO

EDUCATION& TRAININGS

FILIPINO INSTITUTE OF QATAR.

Junior Barista (6weeks hands on Training)

INFOTECH COLLEGE, PARANIAQUE CITY

APRIL2016

INFORMATION TECHNOLOGY,

MAYAPYAP NATIONAL HIGH SCHOOL.

MARCH 2014

HIGHER SECONDARY,

REFERENCES.

VON DE LEON

HEAD CHEF

+974-********

MARIELLE JOYCE DELA CRUZ

Summary

Outgoing Front Office Coordinator with exceptional people skills, an approachable yet professional personality. Successful at multitasking and remaining calm and productive in high-demand positions. Looking to bring excitement and enthusiasm to logistics or service oriented company in a long-term.

Skill Highlights

Financial leadership

Team leadership and

direction

Shift end procedures

Operations leadership

Experience

COFFEE SHOP MANAGER

THE BAKERS COFFEE SHOP: - DOHA, QATAR.

FEBRUARY 2021 to Present

Responsibilities:

Memorized ingredients and recipes for wide variety specialty drinks.

Developed coffee beverage menu, recipes, specialty coffee drinks and appropriate menu pricing.

Restocked and cleaned stations and facilities to maintain cleanly and operable standards.

Created new training guidelines, and provided staff orientation and training.

Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.

Managed payroll, scheduling, ordering and other back-of-house tasks to drive operations and maximize sales and profitability. HEAD COFFEE ROASTER

WALTERS ROASTERY

AUGUST 2019-AUGUST 2020

Responsibilities:

Created superlative coffeehouse experience through customer service, beverage preparation and presentation,

in-store marketing and thorough cleanliness and sanitation of space.

Trained, scheduled and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.

Maintained coffee quality by adhering to guidelines, product specifications and quality procedures.

Operated ground or roasted coffee controls and equipment.

Conducted internal recall investigations for product not meeting specifications.

Performed troubleshooting, preventive maintenance and SALES EXECUTIVE,

SM MANILA

JUNE 2017- JUNE 2018

Responsibilities:

Negotiating Contracts and Packages between clients to provide both customer satisfaction and meet Company Sales Goals.

Greets and engages customers in conversation for purposes of providing sales related assistance.

Review Sales performance to Boost and improve companies Sales Target and Goals.

Works as part of a sales team to provide service which anticipates and exceeds customer expectations.

Handle customer inquiries and assist them in arriving at a solution.

Handles customer returns and complaints tactfully and efficiently.

Assist in crating store displays and in performing periodic inventories

FRONT DESK CO-ORDINATOR.

SECRETARY

JUNE 2016 to JUNE 2017

Secretary, F&B Consultancy, Manila

Responsibilities:

Answering Calls, Taking Messages and Handling

Correspondences.

Maintain Dairies and Scheduling Appointments.

Typing and preparing monthly and weekly reports

Managing Databases

List on between our various Outlets

Record keeping and other office clerical work.

Contact this candidate