Customer Service Retail Supervisor
Resume:
CRISTIN BURGESS
**** **** **. ***********, ** ***92 • 313-***-****
*********@*****.***
Strong critical thinker, problem-solver and passionate leader interested in a Customer Service focused position. Looking to utilize 10+ years of customer service experience and extensive business management skills to motivate employees and inspire collaboration and creative thinking in the workplace.
EXPERIENCE
OWNER/ OPERATOR, CRISTIN’S CAPTIVATING CREATIONS
AUG. 2010 - CURRENT
Hair Stylist and Entrepreneur with over 20 years of successful experience in customer satisfaction and business management. Recognized consistently for performance excellence and contributions to success in the industry.
Strengths in communication and creativity, backed by training experience in high volume salons
CUSTOMER SERVICE MANAGER / INVENTORY MANAGER, WAL-MART
JAN. 2016 – MAY. 2020
Responsible for overseeing the day-to-day operations of the company’s customer service department. I managed a team of customer service representatives to ensure that these individuals are providing quality service to customers in a timely manner. Answer customers’ questions, resolves problems, and maintains customer satisfaction by providing problem-solving resources.
Responsible for supervising the overall inventory operations, monitoring supplies and materials, and checking the accuracy of data reports from the inventory associates.
RETAIL SUPERVISOR, GOODY’S
JAN.. 2016 – DEC. 2014
Supervised the daily activities of assigned sales territories to meet and exceed yearly sub team goal. Recruited hired and trained new inside sales representatives in implementing and developing long term and daily territory plans that optimizes time and resources. Identified coaching and training needs and take necessary steps to accomplish desired results.
EDUCATION
2005-2009 2011-2013
DIPLOMA BUSINESS MANAGEMENT
Thomas County Central High School Everest University- Tampa
COSMETOLOGY MASSAGE THERAPY & ESTHETICIAN
SOUTH WEST GEORGIA TECHNICAL COLLEGE AVEDA INSTITUTE- TALLAHASSEE
SKILLS
Strong computer skills in a Windows-based environment and proven ability to learn unique software.
Experience frequently communicating with customers by phone and face-to-face
Confident and effective communicator who receives excellent customer feedback.
Solid experience in defining and analyzing customer requests to resolve issues accurately and quickly.
Strong knowledge in Microsoft word applications
Self-motivated and resourceful
10+ years supervising / leadership
Strong training, mentoring and coaching experience
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