Paige Knight

Hospitality/ Customer service Agent

Auburn, WA 98001

adun3q@r.postjobfree.com

+1-253-***-****

Welcoming Front Desk Associate with 10 plus years of experience in hospitality. Extensive knowledge of customer relations and commitment to individualized care. Successful at multitasking and booking. I am a friendly warm individual that loves helping guest and any situation. Love working with team members to deliver a positive guest experience as a Front Desk Agent in a vbusy and successful Customer service setting, Calculated billings and posting charges, collecting deposits, fees, and payments, reviewing accounts

Willing to relocate to: Federal Way, WA - Kent, WA - Sumner, WA Authorized to work in the US for any employer

Work Experience

Transfer driver

U Haul Moving Storage - Auburn, WA

October 2022 to January 2023

Pick up/drop off vehicles at locations, put vehicle info in systems, check vehicles in and out CSR - Customer Service Representative

U Haul Moving Storage - Auburn, WA

May 2022 to August 2022

Clean, customer service/ greeting customer at return station, check in vehicles, level 1 Inspection, park and sign vehicle or equipment in lane, work the front booking reservations, work with different systems, level 2 inspections, training and training class, hands on training with propane and 1-2-3 punch's, install and uninstall trailers, auto trails, handle u-boxes, work in warehouse folding blankets and cleaning the parking lot

Cashier/Customer Service

Arco AM-PM - Kent, WA

January 2022 to May 2022

Count till/ handling money, safe loan and drop, accounting, customer service/ greeting, stocking and inventory, clean, place orders, lotto count/sales and payout lotto winnings Cashier/Sales Associate

711 Franchise - Auburn, WA

April 2021 to July 2021

Helping customers complete purchases, locate items, and join the rewards program Restock and organize merchandise in the front lane and store Reconciled cash drawer and start and end each shift, Lottery sales, cash-out, and shift report, Maintain cash drawer of 30.00 or more, Mentored POS items

Making sure we pull items and write them off

Front desk

Red lion inn - Auburn, WA

December 2019 to July 2020

Basic office skills, check guess in/ out, check rooms, housekeeping boards, handle complaints, make reservation, clean, interacting with guest while checking them in, Routing accounts, making sure w check emails and third party payments. Taking care of guest guest everything.

1-3 lvl debt collector8

ERSolutions - Renton, WA

May 1999 to October 2007

Answering inbound calls, Calling the customer, making settlement arrangements, handling disputes, training, closing calls, verifying payments, basic office skills, scheduling, hiring/terminating, monitoring employees calls, individual monthly reviews

Lead supervisor

ERSolutions - Renton, WA

October 2000 to February 2006

Conducting team/ grou[p meetings, team motivator, hiring/ termination, and probation, scheduling, basic office skills, verifying payments, closing calls, training, monitoring calls, monthly and yearly employee reviews, set individual goals, handle dispute calls and supervisor calls.. Was promoted starting level one collector then promoted to level 2-3, then promoted to senior collector then to lead supervisor.

Education

Certificate BB in GED

South Seattle community college - Seattle, WA

April 1998 to July 1998

GED

Skills

• Cash handling (10+ years)

• Cleaner/ hospitality (6 years)

• Laundry (8 years)

• Hospitality, cashiering, bookkeeping, computer skills, customer service and more (10+ years)

• Office experience (10+ years)

• Phone etiquette (10+ years)

• Data entry (10+ years)

• Front desk (10+ years)

• Customer service (10+ years)

• Retail sales (8 years)

• Interviewing (4 years)

• Barista experience (4 years)

• Upselling (6 years)

• Sales (5 years)

• Supervising experience

• Guest services

• Microsoft Words (10+ years)

• Microsoft Outlook (10+ years)

• Manager assistant (8 years)

• Hospitality (9 years)

• Accounting (6 years)

• Typing

• Office Management

• Hotel experience

• Retail management

• Microsoft Office

• Property management

• Personal Assistant Experience

• Management

• Word Processing

• Power tools

• Windows

• Communication skills

• Microsoft Excel

• Computer skills

• Restaurant experience

• Food handling

• Data collection

• Customer support

• English

• Basic math

• Driving

Languages

• Spanish - Beginner

Awards

Senior collector-lead superviosor

April 2001

Went from a bill collector to level 1-3 to senior collector two months later was promoted to lead supervisor I worked hard never called out had a goal every month for 30,000 I was hitting 200,000 a month.

Certifications and Licenses

Drivers licenses

May 2000 to May 2026

Food Handler Certification

September 2021 to September 2023

Expires every two years

CPR Certification

Propane

August 2022 to Present

Took a class for propane, videos and testing about the parts, what part to use to fill propane, the dangers of propane, safety on how to use propane and what to were when filling propane. Hands on training

Assessments

Work style: Reliability — Expert

July 2021

Tendency to be reliable, dependable, and act with integrity at work Full results: Expert

Customer service — Proficient

August 2021

Identifying and resolving common customer issues

Full results: Proficient

Front desk agent (hotel) — Proficient

April 2021

Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Proficient

Night auditor (hotel) — Proficient

July 2020

Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Proficient

Customer service — Proficient

August 2021

Identifying and resolving common customer issues

Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Contact this candidate