Customer Service Front Desk
Resume:
Paige Knight
Hospitality/ Customer service Agent
Auburn, WA 98001
*************@*****.***
Welcoming Front Desk Associate with 10 plus years of experience in hospitality. Extensive knowledge of customer relations and commitment to individualized care. Successful at multitasking and booking. I am a friendly warm individual that loves helping guest and any situation. Love working with team members to deliver a positive guest experience as a Front Desk Agent in a vbusy and successful Customer service setting, Calculated billings and posting charges, collecting deposits, fees, and payments, reviewing accounts
Willing to relocate to: Federal Way, WA - Kent, WA - Sumner, WA Authorized to work in the US for any employer
Work Experience
Transfer driver
U Haul Moving Storage - Auburn, WA
October 2022 to January 2023
Pick up/drop off vehicles at locations, put vehicle info in systems, check vehicles in and out CSR - Customer Service Representative
U Haul Moving Storage - Auburn, WA
May 2022 to August 2022
Clean, customer service/ greeting customer at return station, check in vehicles, level 1 Inspection, park and sign vehicle or equipment in lane, work the front booking reservations, work with different systems, level 2 inspections, training and training class, hands on training with propane and 1-2-3 punch's, install and uninstall trailers, auto trails, handle u-boxes, work in warehouse folding blankets and cleaning the parking lot
Cashier/Customer Service
Arco AM-PM - Kent, WA
January 2022 to May 2022
Count till/ handling money, safe loan and drop, accounting, customer service/ greeting, stocking and inventory, clean, place orders, lotto count/sales and payout lotto winnings Cashier/Sales Associate
711 Franchise - Auburn, WA
April 2021 to July 2021
Helping customers complete purchases, locate items, and join the rewards program Restock and organize merchandise in the front lane and store Reconciled cash drawer and start and end each shift, Lottery sales, cash-out, and shift report, Maintain cash drawer of 30.00 or more, Mentored POS items
Making sure we pull items and write them off
Front desk
Red lion inn - Auburn, WA
December 2019 to July 2020
Basic office skills, check guess in/ out, check rooms, housekeeping boards, handle complaints, make reservation, clean, interacting with guest while checking them in, Routing accounts, making sure w check emails and third party payments. Taking care of guest guest everything.
1-3 lvl debt collector8
ERSolutions - Renton, WA
May 1999 to October 2007
Answering inbound calls, Calling the customer, making settlement arrangements, handling disputes, training, closing calls, verifying payments, basic office skills, scheduling, hiring/terminating, monitoring employees calls, individual monthly reviews
Lead supervisor
ERSolutions - Renton, WA
October 2000 to February 2006
Conducting team/ grou[p meetings, team motivator, hiring/ termination, and probation, scheduling, basic office skills, verifying payments, closing calls, training, monitoring calls, monthly and yearly employee reviews, set individual goals, handle dispute calls and supervisor calls.. Was promoted starting level one collector then promoted to level 2-3, then promoted to senior collector then to lead supervisor.
Education
Certificate BB in GED
South Seattle community college - Seattle, WA
April 1998 to July 1998
GED
Skills
• Cash handling (10+ years)
• Cleaner/ hospitality (6 years)
• Laundry (8 years)
• Hospitality, cashiering, bookkeeping, computer skills, customer service and more (10+ years)
• Office experience (10+ years)
• Phone etiquette (10+ years)
• Data entry (10+ years)
• Front desk (10+ years)
• Customer service (10+ years)
• Retail sales (8 years)
• Interviewing (4 years)
• Barista experience (4 years)
• Upselling (6 years)
• Sales (5 years)
• Supervising experience
• Guest services
• Microsoft Words (10+ years)
• Microsoft Outlook (10+ years)
• Manager assistant (8 years)
• Hospitality (9 years)
• Accounting (6 years)
• Typing
• Office Management
• Hotel experience
• Retail management
• Microsoft Office
• Property management
• Personal Assistant Experience
• Management
• Word Processing
• Power tools
• Windows
• Communication skills
• Microsoft Excel
• Computer skills
• Restaurant experience
• Food handling
• Data collection
• Customer support
• English
• Basic math
• Driving
Languages
• Spanish - Beginner
Awards
Senior collector-lead superviosor
April 2001
Went from a bill collector to level 1-3 to senior collector two months later was promoted to lead supervisor I worked hard never called out had a goal every month for 30,000 I was hitting 200,000 a month.
Certifications and Licenses
Drivers licenses
May 2000 to May 2026
Food Handler Certification
September 2021 to September 2023
Expires every two years
CPR Certification
Propane
August 2022 to Present
Took a class for propane, videos and testing about the parts, what part to use to fill propane, the dangers of propane, safety on how to use propane and what to were when filling propane. Hands on training
Assessments
Work style: Reliability — Expert
July 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Expert
Customer service — Proficient
August 2021
Identifying and resolving common customer issues
Full results: Proficient
Front desk agent (hotel) — Proficient
April 2021
Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Proficient
Night auditor (hotel) — Proficient
July 2020
Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Proficient
Customer service — Proficient
August 2021
Identifying and resolving common customer issues
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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