Heather Nowlin

Telephone customer service professional

Shelbyville, TN 37160

adun3p@r.postjobfree.com

+1-931-***-****

Customer service representative with over 10 years experience in telephone customer service, including sales, tech support, healthcare, and customer care. Aiming to continuously increase excellent service to customers, patients, and clients. good communication skills and really thrive under pressure. Authorized to work in the US for any employer

Work Experience

Customer Service Representative

MPF Federal - Remote

January 2022 to March 2022

Training for remote position assisting veterans obtain healthcare services and benefits

• Explained products and benefits

• Handling 30-50 extensive calls daily

• Provided accurate information about client/patient health information and benefits

• Adhering to company attendance policy, punctuality, and meal and break requirements Healthcare receivable specialist/ Customer Service Representative Navient-XtendHealthcare - Hendersonville, TN

January 2021 to November 2021

• Inbound/outbound calls-up to 50-60 daily

• Performing data entry for recording all calls and conversations

• Handled each call, despite the degree of difficulty, in a courteous and business like manner

• Collection of payment for debts owed, while maintaining protocol and client privacy

• Provide appointment with instruction to obtain covid 19 vaccine medical assistant and/or front desk receptionist

Rockvale Family Practice - Rockvale, TN

September 2018 to October 2019

• Single employee for clinic, running both front desk and back office triage for single provider clinic

• Verification of information/insurance

• Collection of payment rendered for services

• Trained potential new employees in using kareo EMR system and patient care protocol Medical Assistant

Bedford Urgent Care - Shelbyville, TN

January 2017 to July 2017

• emr experience in Athena health

• Insurance verification

• Referral specialist

• Assistant in suture procedures

Medical Assistant/Front Desk

Lewisburg Family Practice - Lewisburg, TN

January 2014 to September 2015

• Patient triage

• Data entry for documentation of visit

• Urine Drug screens

• DOT physical

Medical Assistant

Care Here - Brentwood, TN

July 2010 to April 2012

• Per diem/as needed basis for 12 clinics within 3 counties

• Single employee for single provider

• DOT Physical exams and preventative care

• Conversion of paper to electronic charting for former and current patients Medical Assistant

Vanderbilt University Medical Center - Nashville, TN June 2006 to September 2009

• EMR experience in star panel

• Per diem/floating nurse for over 20 clinics within

• Phone calls to /from patients to obtain and provide test results, care instructions and patient information Call Center Representative

Simplicity brides - La Vergne, TN

February 2002 to January 2005

• Inbound/outbound calls up to 60-75 daily

• data entry while presenting product information

• customer service in signing up new customers

• scheduling, setting date/time for product presentation and complimentary gift for attending presentation

Education

Associate in Medical Assisting

Daymar(formerly Draughons) - Nashville, TN

February 2003 to May 2005

High school diploma or GED in GED

TTC - Murfreesboro, TN

December 2002 to December 2002

Skills

• Medical Receptionist

• Medical Billing

• Medical Scheduling

• Insurance Verification

• Medical Records

• Documentation review

• EMR systems

• Customer service (10+ years)

• Triage

• Medical Terminology

• Clerical Experience

• HIPAA (10+ years)

• Experience Administering Injections

• Epic EMR SYSTEMS (3 years)

• Phone Etiquette

• Athenahealth

• Medical Office Experience (7 years)

• QuickBooks

• Microsoft Powerpoint

• Microsoft Excel (7 years)

• Smartsheet

• Cerner

• Venipuncture

• Remote access software (2 years)

• Windows Remote Desktop (3 years)

• Telemarketing

• Customer support

• WordPress

• Microsoft Excel (7 years)

• Internet experienced (10+ years)

• Kareo EMR system (4 years)

• Zendesk (3 years)

• Technical support (5 years)

Certifications and Licenses

CPR Certification

Present

Associates degree of Science in Medical Assisting

May 2005 to Present

successfully completed associates program obtaining a 3.7 GPA Certified Medical Assistant

BC/BE Family Medicine

AHA Certification

HIPAA

May 2021 to Present

Hippa compliance certification obtained

Assessments

Sales skills — Completed

May 2021

Influencing and negotiating with customers

Full results: Completed

Data entry: Attention to detail — Completed

June 2021

Maintaining data integrity by detecting errors

Full results: Completed

Work style: Reliability — Proficient

June 2021

Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient

Basic computer skills — Familiar

June 2021

Performing basic computer operations and troubleshooting common problems Full results: Familiar

Call center customer service — Proficient

June 2021

Demonstrating customer service skills in a call center setting Full results: Proficient

Patient-focused care — Completed

June 2021

Addressing concerns and using sensitivity when responding to needs and feelings of patients Full results: Completed

Medical terminology — Proficient

June 2021

Understanding and using medical terminology

Full results: Proficient

Medical billing — Familiar

June 2021

Understanding the procedures and forms used for medical billing Full results: Familiar

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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